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  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Finnish and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Finnish and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Finnish language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Norwegian and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Norwegian and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Norwegian language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Danish and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Danish and English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Danish language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,900 per annum (pro rata for the number of months worked), paid monthly Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • As a German speaking Customer Service Executive you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same, however if you are looking to work alongside some of the biggest company in the world please carry on reading. A typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • Homebased Market Researcher - Swedish and English speaking (Temporary position, ongoing, part time 10- 30h per week) On behalf of my client, a fantastic company with over 20 years of experience in conducting surveys, I am currently looking for a fluent to native Swedish and English speaker who is based in the UK. This great opportunity is carried out in part time (10- 30h per week) and is home based! Market Research, Telesales or Telemarketing experience is beneficial but not a must. Please note, the role is in part time, 10- 30h per week but you are required to work a couple of hours in the morning and the afternoon. Experience: *Fluent to native level in Swedish and English *Available to work mornings and afternoons *Previous Market Research experience is helpful *Great communication skills *Able to meet tight deadlines A Windows PC, stable internet connection and headset are necessary to be able to carry out this role. What do we offer: You will receive an inspiring training for the role and as you will work through a broadband connection everything is set up for you by your trainer. If you get on well in the role and enjoy the tasks there is the possibility to work directly for my client after 3-6 months. When you work directly for my client the pay rate can go up to £10.00 per hour. This exciting home based opportunity is part time (10- 30 hours per week split in the mornings and afternoon) If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_HomebasedMR_SWE Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Business to Business US Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are 2pm - 10pm as you will be contacting the US * Full time hours at a hourly rate of £10.00 per hour * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: American English Fantastic communication skills Experience with Business to Business calling Good telephone manner

  • We are currently recruiting for a Part time Swedish speaking Panel Support coordinator for an on-going temporary role in central London. This role is due to start immediately and is expected to last a minimum of 9 months. Our client requires a Swedish speaker to work for 8 hours per week between Monday to Friday which can be worked across 1 full day or 2 half days per week. Which days you work can be flexible so this is an ideal role to combine with studies or other work/home commitments. A Panel Support operator's job entails: *Supporting one or more research panels by replying to e-mail messages and phone calls from panel members *Resolving problems and complaints *Translation and proof reading of surveys and marketing materials Fluency to native level in spoken and written Swedish AND English is essential in this position. Candidates must have a minimum of 18 months experience in a customer service role either in an office based or call centre based environment. Previous experience in Market Research and Proofreading is also ideal for this role. Strong IT skills in all MS Office packages is also essential to this role along with clear communication and attention to detail skills. The application process for this role involves a Microsoft Outlook Test and a written Language test so candidates must be confident in their level of ability in these areas. Our client will be interviewing next week so apply today to take advantage this fantastic opportunity! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • My client is looking for a Czech speaking Market Researcher to join their team in a busy central London office. It's a role for 2 weeks and ideally they are looking for a candidate with experience in market research Keys skills would be: - Telephone based experience - Good IT skills - Market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Czech and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Lifestyle Team Manager - Japanese Division (reference: SMJM334684) After a successful year, the leader in VIP lifestyle and concierge services seek an experienced manager and motivator to lead their Japanese team. With increasing annual revenue and a well-established international presence, you will be joining a winning team in a niche service environment. You love the fast-paced and demanding nature of customer support and strive to deliver nothing less than 100% customer satisfaction. You will be leading an established team so you need to command the respect of your peers and lead by example so they can all take their careers (and yours) to the next level. You will recruit more team members and continue to build a winning culture. Shaping the client experience requires somebody who always has their finger on the pulse, so you will need to know the Japanese market inside out. Sounds good? What do we need? - Fluent to native level Japanese - Solid knowledge of the Japanese market - Previous management experience including recruitment/training & development - Proven track record in project management - High level customer service skills - A true motivator who gets the best out of others Due to the 24/7 nature of the business you will need to be happy with working late nights and weekends. However, the role is based in fantastic offices in a central London location. What's in it for you? - A competitive salary plus performance related bonus - Attractive discounts on travel and entertainment - Rewards for length of service including a paid month-long sabbatical after 5 years - Attractive career developments opportunities If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a CRM Specialist or Systems Administrator with a desire to make a big impact at a market leader ? If so, our client, an entrepreneurial, international property investment specialist based in West London needs to swiftly find a highly motivated CRM Systems Specialist to be responsible for supporting the development, implementation and roll-out across the UK branch and Europe of a new CRM system. Working in a collaborative, open environment in West London, you will take ownership for leading the sourcing of our client's new CRM system, supporting the development team in close liaison with the Sales and Marketing teams. Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity. As an advanced level CRM systems administrator with at least one prior experience working to implement new CRM systems you're comfortable in a sales environment but able to collaborate with Digital and Development specialists. Responsibilities *Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools. *Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team. *Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users. *Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests. *Providing CRM training to staff on an on-going basis. *Working with the team to plan and implement mid-to-long term strategy to improve the use of software across all business units. Requirements *Prior Salesforce CRM experience in at least one professional experience. Ideally experienced with the PropertyBase Salesforce CRM , but not essential. *Experienced in leading CRM Implementations, managing projects from planning to completion. *Ability to migrate data in future from an existing SalesForce hosted Property Management solution. *Proven ability to develop clear understanding of stakeholder's needs and incorporate them in to processes and solutions. *Proven experience of analysis , extraction and translation of complex data. *Business requirements gathering experience. *Experience in data manipulation and cleaning. *Strong interpersonal skills to influence, persuade and encourage CRM end users. Proven ability to develop clear understanding of stakeholders' needs and the capability to incorporate them into processes and solutions -Effective change facilitator who thinks innovatively and acts decisively around process improvements & efficiency, adapting positively to challenges -Excellent attention to details with the ability to work methodically and to deadlines -Ability to configure, create dashboards and reports as well as managing user settings including hierarchy management -Strong interpersonal skills with the ability to influence, persuade and encourage -Flexible & adaptable to varying needs, with ability to prioritise tasks & workload *Strong Excel skills *Fluent English with excellent written and verbal communications skills. Other European languages such as German, French, Spanish or Italian would be beneficial but not essential. In return our client can offer excellent career progression in a niche , specialist company with a fun and creative working environment where the ability to take initiative is highly valued.

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