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  • What is your New Years resolution for 2018? Setting yourself new challenges for this year or looking for a new career change? If you're looking to set yourself new challenges, make yourself a cup of tea or coffee, sit back and read your potential new career change! Are you a quick learner who thrives in a fast paced environment? Do you enjoy helping people and do you speak Finnish, Danish or Norwegian and English to a high level? Join the fantastic LEGO® team as a Consumer Service Advisor and play a central role in providing a premium branded experience to their consumers. We are looking for confident, enthusiastic, multi-lingual individuals to join LEGO® on a permanent contract. Maintain the LEGO® Group's high standards *Effectively manage 60 plus consumer inquires a day *Communicate effectively with consumers via phone, email and letter in Finnish, Danish or Norwegian AND English in an in-bound call centre *Collaboration with team-mates to ensure the team's key measures of success are met and/or exceeded *Accurate and timely documentation in our database of all consumer contacts Deliver an exceptional consumer experience Represent the company values in the customer service department by always striving to be 'Fun, Reliable, Knowledgeable and Engaging'. You will be expected to proactively build lasting relations with consumers by promoting these values in all your interactions. Ideally consumer Service Advisors are enthusiastic, friendly, natural rapport builders with a positive attitude that is maintained even under pressure. Do you have what we're looking for? *Native proficiency level in English AND Finnish, Danish or Norwegian language. *Proven skilled relationship-builder with consumers and team-mates *Highly organized, able to manage multiple tasks in a fast paced international environment *Must be available to work on public holidays in order to support consumers Join the global family of the LEGO® Group The LEGO® Group is a family-owned, international business and collaboration shapes everything they do. They offer generous product discounts, free shuttle bus to train/bus station, competitive benefits and features. The details: Shift Hours: Full time. 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £21,300 per annum (pro rata for the number of months worked), paid monthly Job Type: Permanent Location: Slough, Berkshire UK (reachable by train from London Paddington) Benefits: 10% Bonus, 5% on successful completion of contract, 5% on successful achievement of relevant performance criteria. Generous staff discount of 50% on legoshop.com, free on-site gym, free shuttle to bus/train station, pension scheme (5% company contribution), social events, subsidised staff restaurant, free tea/coffee, fruit and cereal and LEGOLAND/Merlin Passes Please note: During probation (1st 3 months) your salary would be £20,300 - but upon completion of this you will automatically increase to £21,900! Start Dates: 5th February Sounds light a fun new challenge for 2018, right!? If you are confident that you have what it takes to succeed in this role, please send your cv in WORD format to c.grosvenor@eurolondon.com. I look forward to representing you! :) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Danish Customer Services Advisor - maternity cover Full time, 7am start. Interested in working for a Global brand, providing first class Customer Services? In the role of Customer Services Advisor, you will be responsible for managing service to B2B Customers, including order processing, offering product information and advice, managing delivery times and sales. To be part of this highly motivated, multilingual team, you will need to have: Fluency in Danish and English. A proven track record in providing a high level of customer services, ideally from a B2B environment. Excellent communication skills, both verbal and written. Be a team player, with the ability to work independently. This role is maternity cover and is likely to be a 12 month contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Benelux Customer Care Representative (Reference SMJM/334631) Euro London Appointments are working exclusively with a hugely successful health and wellness company as they look to add to their successful European Customer Care Team in Central London. This is a fantastic time to join the business as this is a new team that offers a multilingual working environment with exciting prospects for all team members. You are a fluent French and Dutch/Flemish speaker who cares about great service. You are always the first one to get back to customers and you are about how customer service is perceived. This well-established lifestyle company which has successfully launched in a number of European countries will be launching into Belgium in April this year. You will be leading the service delivered to Belgian customers and representatives as well as offering additional support to France and the Netherlands. The Customer Care Representatives will respond to customer requests primarily via phone and email. The usual queries involve order processing, account management and advising on the product range. What's in it for you? The salary for this position will be £21,000 per annum with additional benefits such as an annual bonus and medical care. The working hours will be 40 per week based in central London. You will have the opportunity to work in a global organisation with the feel of a start up. As the company grows in Europe there are a number of progression opportunities available. The ideal candidate will: - Be fluent in both French and Flemish/Dutch - Be fluent in English - Have experience working in or with the Benelux region - Have previous customer service experience - Be comfortable working in a fast-paced environment with changing priorities and tasks - Have good IT knowledge (MS Office) - Have excellent communication skills both verbal and written - Have an interest in health, well-being and fitness If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French & Spanish Speaking Customer Support Executive (Reference: SMJM334185) Euro London Appointments are working with one of the leading manufacturers of electrical equipment to the transportation, industrial and military industry. We are looking for a trilingual candidate who is fluent in English, French and Spanish to join their international customer support team in Greenford. In this unique position you will be responsible for providing the best experience to clients, and to be proactive handling customer queries and scheduling work and orders. There will be no cold selling, but it is expected that the successful candidate will prompt orders and go the extra mile to retain customers and ensure high level customer satisfaction. The ideal candidate will be: - Fluent to native level in English, Spanish and French (all three languages) - Able to communicate effectively with clarity and consistency - Experienced in telephone customer services - Able to up-sell and go the extra mile to retain customers - Solutions focused and have great attention to detail If you would like to apply to this fantastic opportunity, please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Lead the way in emerging markets for one of the world's most ambitious brands. You strive for excellence, but that still isn't enough. You always want to take your work to the next level and take your team with you? You are a night owl and always the one who has their brightest ideas at 3 in the morning. One of the world's leading and most ambitious fashion brands are looking for a new Assistant Team Manager to join the night shifts in their Customer Experience team. Working as part of the Customer Experience Management team, you will play a leading role in shaping the customer journey now and in the future. You will spot trends in emerging markets and ensure the quality of customer service is consistent 24/7. You will have years of management experience in a contact centre environment for night shifts so you will be aware of the challenges this presents. You will be there to motivate your teams; that means celebrating their successes but also being there as a point of support when they need it. Therefore, you will have a thorough understanding of UK HR processes. What's in it for you? - A competitive salary with a potential increase after a successful probationary period - A generous clothing allowance to spend on company products - A range of other benefits - The opportunity to take a lead in delivering service to existing and emerging markets - Be part of a solid leadership team and have your own input The working hours for this role will fall between 8pm and 8am on a rotational basis including weekends and bank holidays. Please note this role is night shift only. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Collections & Sales Advisor (Romanian & English speaking) On behalf of our client, we have a fantastic (temporary, minimum 2 weeks to an ongoing role) opportunity for a Romanian speaker to join a great company based in Croydon. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in Romanian and English, available immediately and happy to be on the phone. Skills: *Fluent to native level Romanian (verbal & written) *Fluent English knowledge *Previous experience in Customer Service and/or Sales role is an advantage *Experience within a call/ contact centre is a big advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via telephone *Inbound and Outbound calls to potential customers *Negotiating balances over the phone and via email *Agree on settlements and payment plans with customers *Processing payments *Dealing with third party companies *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Croydon and offers a competitive rate of £8.00 per hour. This is a temporary role initially limited to 2 weeks, the possibility for extension is there depending on how you do in the role. If you are fluent in Romanian and English and looking for a phone based related role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Romanian_Croydon Please note, you should live within a commutable distance to Croydon to be considered for this role. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Collections & Sales Advisor (Polish & English speaking) On behalf of our client, we have a fantastic (temporary, minimum 2 weeks to an ongoing role) opportunity for a Polish speaker to join a great company based in Croydon. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in Polish and English, available immediately and happy to be on the phone. Skills: *Fluent to native level Polish (verbal & written) *Fluent English knowledge *Previous experience in Customer Service and/or Sales role is an advantage *Experience within a call/ contact centre is a big advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via telephone *Inbound and Outbound calls to potential customers *Negotiating balances over the phone and via email *Agree on settlements and payment plans with customers *Processing payments *Dealing with third party companies *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Croydon and offers a competitive rate of £8.00 per hour. This is a temporary role initially limited to 2 weeks, the possibility for extension is there depending on how you do in the role. If you are fluent in Polish and English and looking for a phone based related role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Polish_Croydon Please note, you should live within a commutable distance to Croydon to be considered for this role. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit is Dutch. This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on the Dutch market The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you! :)

  • If you're a student or just recently moved over to London and looking for an office based job, to gain more experience or buff up your CV then this is the ideal job! We are recruiting for people who want to work in an international environment and using their languages. The languages that we recruit for is German. This job isn't rocket science, what you will be doing on a day to day basis is research work in the customer satisfaction industry, what this mean is you will be calling up their customers to see if they are happy with their product. You will be working in a small team of 5 -8 people focusing on the German market. The best part of this job is you will be interacting and working with international people. These would be your following day to day task! Responsibilities: *Interacting with customers answering all queries and conduction researcher via multiple channels: telephone calls and e-mails. *Communicating with people in different markets and gathering information. Ideal Candidate *Is eager to learn and is willing to work in a team. *Has an eye to detail and also confident on the phone using your languages. * Interested in research and providing feedback. * Target driven, experience is not necessary as training is provided. If you feel that you are suitable for the role and contact me directly to my personal e-mail address: c.verhees@eurolondon.com Looking forward to representing you ! :)

  • Our client based in Docklands is looking for French speaking Sales Support candidate to join the team on a permanent basis. The ideal French speaker will have had some sales support experience and have a good understanding of sales and customer service processes. As well as fluency in both French and English and other European language would be an advantage Candidates must also demonstrate exceptional communication, organisational and problem solving skills. The ability to build and maintain relationships is also essential. Duties include but are not limited to: *Data entry *Order processing *Data Quality Assurance *Provide customers with information via phone, email and by answering questions concerning products, services, and accounts *Fulfil and support customer requests and orders *Assist the Business Development Manager with client meetings, training partners relationship management *Resolve issues by determining the cause, provide best solutions to solve the problem, and escalate unresolved problems, in partnership with the customer support team *Act as primary liaison between nominated sales colleagues and service team on sales support matters *Produce regular reports on sales, membership, events, for reporting and cross-selling opportunities. *Contribute to the updating of sales support and administration policies and procedures *Provide in person support within the business and industry events *Support Marketing team with French language communications, social media as well as local market collateral *Deliver or assist with special projects as assigned by Manager Please e:mail your CV in word format to v.mcguinness@eurolondon.com Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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