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DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce.
The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!)

Job Specification
*Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product.
*Promote new product up and cross selling every time a opportunity is presented.
*Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue.
*Work along with the team in the Netherlands.
*Prioritise and plan daily to work effectively

Key Skills
*Dutch speaker fluent to native level
*Outstanding communication skills
*Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
*Previous office based customer service experience
*Interpersonal skills and a good team player with good attention to detail as well as a quick learner.
*Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service.

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

Account Manager - Technology Solutions

I am recruiting on behalf of a leading, global technology provider of beyond the firewall collaboration solutions. They are a industry leader in innovative and secure solution software for regulated business communications. To strengthen its team in Frankfurt am Main they are currently recruiting an Account Manager. This is a fantastic opportunity for a recent graduate with some commercial experience. 

Account Manager – Technology Solutions, Great Graduate Level Role
Permanent Position/ Frankfurt am Main

The Challenge
As the new Account Manager you will work closely together with and support the Sales Managers and Sales Directors. It will be your responsibility to help maintain, grow and identify new sales opportunities within your assigned accounts throughout the German speaking region.
Your responsibilities will include:
• Develop an understanding of the organizations software solutions and their functionality within the client
• Research key accounts to assess and capitalize on business opportunities
• Identify needs within the account, compile quotes, close sales with existing clients as well as manging the invoice and billing process
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Build a portfolio of satisfied clients
• Give presentations and/ or training sessions for new clients both face to face and via webex
• Regularly visit clients

The Right Candidate
You will want to work for the market leader in their field, you will be passionate about providing excellent client service and developing business within your client base.
You will have previously
• Gained first experience within account management, sales support, customer service and/ or client relationship management
• Ideally have a solid understanding of web based technologies 
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
• Excellent listening, oral, and written communication skills
• An interest in Financial Services and Banking
• Strong analytical and problem-solving skills
• Ability to work independently and manage priorities
• Fluent German and English is essential

The Benefits
This is a fantastic opportunity for an experienced professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. 
 
Interested? If you meet these criteria then please send your cv  to Emma Brady at e.brady@eurolondon.de or give me a call at +49 (0)69 219 32 0.

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission. To enquire about other vacancies please visit our website www.eurolondon.de 

 

 
 
 

Client Services Manager - Technology

I am recruiting on behalf of a leading, global technology provider who are continuing to grow. They provide software as a service with a variety of solutions across a number of industries.

They provide strategic collaboration solutions for a wide range of industries and the technology helps organizations take control of their most important information. This technology has very broad reach and industries include Financial Services, Manufacturing, Energy, Automotive, Logistics and Retail .

As part of their German exgrowth they are currently looking for a
     
Client Services Manager
​Frankfurt
Duties and Responsibilities
The Client Services Manager provides the Sales team with administrative and client facing support in order to assist them in achieving their sales targets. This is the perfect role for a candidate who has excellent Client Services skills and enjoys working on multiple projects at any given time. 
As an organized and motivated individual your role will be varied and will include
- Assisting in planning  and running client events and meetings
- Coordinating  both legal and finance teams to ensure proposals, invoices and contract amendments are finalized
- Compiling and distributing client proposals
- You will accompany Account Executives on client meetings
- Assisting in Marketing and local events
- Collaborate with pre-sales teams as needed
- Drive and oversee all project activity
- Manager client escalations
- Ensure client satisfaction
- Develop and improve processes and best practice recommendations
 
Requirements
You will be a proactive individual who has excellent client services skills. You will enjoy solving problems and ensuring client is satisfied with the service they receive
 - Experience of managing multiple projects and ensuring deadlines are met
- Excellent Client Services skills and the ability to manage escalations promptly and effectively
- Team oriented
- Excellent judgment, ability to handle confidential information
- Ability to multi task and a fast learner
- Fluent English and German
- Strong networking skills
- Excellent organizational skills
- At least 3 years commercial experience working with clients both on the phone and face to face

Interested? If you meet these criteria then please send your CV  via email to Emma Brady  at  e.brady@eurolondon.de
 
Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission. To enquire about other vacancies please visit our website www.eurolondon.de 
 
 
 

Senior Recruitment Consultant

With offices in Germany (Munich and Frankfurt), the UK, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build.

Since 2000 we have enjoyed many successes here in Germany. We have a solid and experienced team and are looking for someone to join us.

 

Senior Recruitment Consultant – Temporaries Division (ANÜ) (m/f)

with experience in temporary roles (ANÜ) for our Munich Office

 

The Role:

As a Recruiter at Euro London Appointments, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include:

  • Acquiring new clients and promoting the recruitment services Euro London Appointments has to offer during client meetings or through networking and social media
  • Maintaining existing client relationships and understanding their business and expectations
  • Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews
  • Advising and preparing candidates for interviews with clients
  • Constant networking through candidate and client events or meetings in order to build up your own contact portfolio
  • Responsible for the 360 recruitment process

 

The Requirements:

It is essential that you speak fluent German and English. Proven track record in Recruitment industry. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential!

  • Excellent German and English skills, any other language is a plus
  • Several years of experience in Recruitment with focus in temporary roles (ANÜ)
  • Excellent communication and negotiation skills
  • Enthusiastic, hard-working and ambitious
  • Knowledge of the German market

 

Why apply?

We are a market leader. We have an established client base and candidate network, built up over 18 years in Germany and have over 28 years expertise in recruitment.

We have beautiful offices in the centre of the city with great transportation links and we have a great team of hard working successful individuals, Recruitment chose us all!

To apply please send a copy of your CV in English to Miren Menabrito, m.menabrito@eurolondon.de  or please call on 089 23 23 95 80 in the strictest of confidence.

 

Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

 

Purchasing Assistant

I am working on behalf of one of Europe’s leading home improvement retail Groups who own a number of market leading brands throughout Europe. As part of their continuous growth plan in Germany they are looking to add to their team in Frankfurt. 
 
Be part of this exciting growth. In order to grow the business in the region they are currently recruiting 
Purchasing Assistant / Einkaufassistent (m/w)
Permanent Position - Frankfurt am Main
 
The Challenge
As the Purchasing Assistant / Einkaufassistent (m/w) you will be working closely together with the senior Purchasing Manager and assist in managing the large vendor network across Germany. You will provide the first point of contact in regards to questions or issues that they might have and build and develop the relationship to the vendors.
Other day-to-day responsibilities will include:
• Support in the management of the vendor network
• Assist the senior Purchasing Manager
• Manage the information about the suppliers and the products
• Assist the vendors with any questions and issues they have
• Handle and analyse large amount of data and put together reports
• Continuous market- and competitor analysis
 
The Right Candidate
As the new Purchasing Assistant you should ideally have some prior experience in purchasing or come from a customer service, inside sales, sales support or administrative background. It is of advantage if you have experience within the sectors retail, FMCG or DIY in a puschasing role. As you will be working for an international company, it is essential that you speak and write good English as well as your native level German.
We expect you have:

• Ideally have some first experience in a purchasing ideally coming from a retail background
• High communication skills, flexible and highly motivated
• Good analytical skills
• Strong skills in Excel, Word and PowerPoint
• Excellent language skills in German and good English
 
As a person you:
• are a team player
• are an independent worker
• have drive, ability to work well under pressure, to prioritize, plan ahead and achieve deadlines
• have a proven ability to inspire and motivate others and strong co-operation skills

This is a fantastic opportunity for an enthusiastic purchasing professional to join this growing company. Our client is offering a competitive salary depending on prior experience, which I would be happy to discuss upon receipt of your CV

Customer Service Representative (m/w) mit ERP Kenntnissen

Sprechen Sie fließend Deutsch und Englisch? Haben Sie Erfahrung im Kundenservice und wissen Sie, wie Sie ERP-Systeme einsetzen? Können Sie gut im Team und auch selbstständig arbeiten? Sie sind kundenorientiert und suchen eine neue Herausforderung im Umkreis von München?

Unser Kunde, im Norden von München, sucht eine/einen

Customer Service Representative (m/w) mit ERP Kenntnissen

Ihr Aufgabengebiet:

  • Auftragsannahme & - kontrolle einschließlich Prozess, Lieferdatum und Menge
  • Erstellung von Auftragsbestätigungen und Angeboten
  • Weiterleitung wichtiger Kundenanfragen, wie z. B. die Versandanforderungen, die Lieferzeit und die Anzahl der Artikel
  • Proaktive Nachverfolgung von Bestellungen nach Kundenanfragen
  • Pflege der Kundendatenbank und erster Ansprechpartner für Kunden (B2B)
  • Schnittstelle zwischen Produktion, Außendienst und Kunde

Ihr Profil:

  • Erfolgreich abgeschlossene  kaufmännische Ausbildung oder einen Abschluss in der Betriebswirtschaft als Außenwirtschaftler, Industriekaufmann oder Mechatroniker
  • Mindestens zwei Jahre Erfahrung im Kundenservice, idealerweise in einem internationalen Produktionsunternehmen
  • Sehr gute Deutsch und Englisch Kenntnisse, weitere Sprachen wünschenswert
  • Kompetenter Benutzer von MS Office, sowie Erfahrung im Umgang mit ERP-Systemen (idealerweise ProAlpha, Oracle, usw.)
  • Starke administrative und organisatorische Fähigkeiten
  • Fähigkeit, unter Druck gut zu arbeiten

Warum Bewerben?:

  • Flache Hierarchie
  • Attraktives Gehalt
  • Internationales Arbeitsumfeld

 

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Zieglederm.ziegleder@eurolondon.de .

Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.
Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

 

 

Business Development Executive - DACH

My client is one of the world's foremost providers of global industry and management analysis. They are a leading research and advisory firm with more offices worldwide. For nearly 40 years, my client has delivered vital business intelligence to influential decision-makers around the world.
They provide executives with authoritative analysis and forecasts on more than 200 countries and eight key industries to make informed global decisions. The analysis and research is delivered online, in print and at round tables and events.
To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the German speaking part of Europe.

Business Development Manager 
Frankfurt

The Challenge
As the new Business Development Manager it will be your responsibility to expand the market share throughout the German speaking region. As an integral part of the Sales team you will be responsible for selling subscription services to the research and analysis used by Fortune 500 and Dax listed companies.
As a Sales driven individual you will:
• Develop an understanding of the organizations core products and services
• Research key accounts to assess and capitalize on business opportunities
• Identify and establish relationships with key stakeholders within the potential new business
• Ongoing prospecting to obtain client meetings gained through cold calling and setting up of business meetings.
• Management of the contract and approval process on new business
• Meet monthly, quarterly and annual new business targets
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Build a portfolio of satisfied clients

The Right Candidate
You will have a proven track record in Business Development with a consultative sales approach.
• Experience of selling at a senior level and mapping business requirements across an organization
• Ability to successfully turn cold called prospects into solid business contacts
• Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
• Excellent listening, oral, and written communication skills
• Strong analytical and problem-solving skills to identify sales gaps
• Ability to work independently and manage priorities
• Fluent German and English is essential: further European languages are of advantage

The Benefits
This is a fantastic opportunity for a sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. 

Graduate Analyst - Data and Client Services

I am currently working on behalf of a Global Financial Information Provider

This organisation is continuously growing and they are currently looking for a number of Graduates to be part of their Information Analysis team . Be part of that expanding team, learn and develop your career. 
As a Graduate Information Analyst you become the essential liaison between sourcing data, clients and the software business.
    
Graduate Analyst - Data and Client Services
Frankfurt

Duties and Responsibilities
As an Analyst  your day to day tasks are varied and will be centred around sourcing data and providing excellent client service to a small portfolio of clients.
After an initial excellent training period you will be given your portfolio of clients and will be responsible for
• Data mining and sourcing of relevant real time and up to date Financial Information
• Writing of scripts and data mining to always source the most up to date information
• Liaising with clients both from the business and technical team in order to understand their business needs and objectives
• Build relationships within the client business in order to ensure you remain the partner of choice
• Regular product demonstrations and training
• Escalation management and ensuring follow up and problem resolution
• Conception and design of process flows
• Long term projects to ensure the client gets the most out of the Products
 
Requirements
• Business, Finance, Mathematical, Engineering or Technology related degree. 
• Strong Technical Affinity and Interest
• Excellent Excel Skills and Ideally some general VBA, Matlab or SQL knowledge
• Practical experience in a client facing role
• Some previous experience dealing with clients
• Fluency in English and German is essential
• Proactive and results-oriented approach to work.

Interested? If you meet these criteria then please send your full CV via email to Emma Brady  at  e.brady@eurolondon.de

IT - Helpdesk Mitarbeiter (m/w)

Schlägt Ihr Herz für die IT? Basteln Sie gerne an PCs und wollen nicht nur das Problem lösen, sondern es auch verstehen? Besitzen Sie sehr gute technische Grundlagen und eventuell sogar Erfahrung in der Kundenbetreuung oder im technischen Helpdesk?

Dann sollten Sie auf jeden Fall weiterlesen, denn diese Stelle könnte der nächste Schritt auf Ihrer Karriereleiter sein!

Für ein internationales Versicherungsunternehmen in München suche ich eine/n

IT Helpdesk Mitarbeiter/in

Verantwortungsbereiche:

  • Telefonische und schriftliche Mitarbeiterbetreuung (intern und extern)
  • Unterstützung des Teams bei technischen Fragen
  • Verschiedene Software-Updates durchführen
  • Change Request Management zwischen Fachabteilung und Hersteller
  • Teilnahme an Entwicklung von IT Konzepten und Dokumentationen
  • Unterstützung bei Anwendertest verschiedener Softwares

Ihr Profil:

  • Idealerweise Erfolgreich abgeschlossenes IT – Studium oder erste Berufserfahrung
  • Verhandlungssichere Deutsch- und sehr gute Englischkenntnisse, sowie Spanisch Grundkenntnisse vorteilhaft
  • Nachweisbare Kenntnisse in SQL sowie PL/SQL (Oracle) und Linux-Shellscripts Wissen erwünscht
  • Berufserfahrung in der Kundenbetreuung
  • Ausgeprägte Kommunikationsstärke
  • Dienstleistungsorientierte, präzise und zuverlässige Arbeitsweise
  • Teamplayer

Firma:

  • Attraktive Vergütung
  • Gute MVG Anbindung
  • Dynamisches und internationales Arbeitsumfeld, mit wachsenden Möglichkeiten

 

Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf in Word Format in Englisch zusammen mit Ihren Zeugnissen an Manuela Ziegleder, m.ziegleder@eurolondon.de

Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.

Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird.

Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de .

Calling all German Speakers!!!!

LEGO - Consumer Service Advisor (German Speaking)

Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it!
We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team.
You will need to:
*Be fluent in English plus other Languages, both spoken and written with good MS office skills
*Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels
*Be a good team player, who can share best practice and work together as part of One Team
*Ideally, have customer service experience either in a contact centre or service industry
*Have a passion for different cultures and a thirst to learn and develop
*Be a brilliant relationship builder who can communicate with people of all ages

In return you can expect:
*A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers
*Competitive salary and participation in the company bonus scheme
*Generous discount on LEGO products and an annual Merlin Pass
*A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few.



What's it like working in Slough?
Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with!
Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request.
Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT.
Salary £20,900 per annum (pro rata for the number of months worked), paid monthly

Job Type: Fixed term contract until Jan 2019.
Location: Slough, Berkshire UK (reachable by train from London Paddington)

Start Dates: May - October




Client Success Consultant

A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training!


As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver.

The day to day:
-Providing product knowledge to existing client base
-Customise and deliver user training where needed
-Assisting clients with meeting their business goals by providing them assistance with the software related queries
-Account management and building lasting relationships with clients
-Managing projects and upgrades to meet customer's needs
-Identifying clients' needs for future releases

Required skills and experience:
-University Degree or equivalent
-Ability to speak English to native level
-Knowledge of web development (HTML, CSS) would be a plus
-Relationship building and negotiation skills
-Ability to learn quickly and keep on top of new feature releases

Benefits:
-Salary up to 30,000
-Discretionary bonus
-Pension scheme
-Medical cover
-26 days of holidays Bank Holidays

If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com.

Norwegian speaking Customer Service Executive

Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role:

Daily Responsibilities:

*You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails
*Provide a high level of customer service;
*Actively take part in various projects within the department
*Promote the companies culture along with your colleagues

Ideal Candidate:

* *The ideal candidate will have excellent communication and problem-solving skills;
*Takes responsibility and ownership;
*Is passionate about helping customers and giving a great service;
*Fluent in both written and spoken English;
*Available full-time (40 hours per week) and flexible in work schedule;


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