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  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a Norwegian speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level Norwegian and English (spoken and written) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Responsibilities: * Being the first point of contact for clients and customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment *Excellent written and verbal communication skills. Fluency in German needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Our client is seeking a Bilingual Spanish / French Order Management Representative within their international customer service team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse). Candidates must have a car as the offices are not accessible by public transport. This is a varied role with responsibility for a range of activities verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc. Customers are typically hospitals and clinics in Spain.   Accountabilities: Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction  Respond timely and efficiently to customer enquiries via different communication channels Process customer orders in compliance with company policies and practices Monitor effectively a portfolio of order with potential partial shipments and backorders Manage customer returns and credit notes Provide information on products and prices  to internal and external customers Actively work with sales team to support the business growth Maintain pricing ( documentation and in the ERP) Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments Actively engage in the continuous improvements within the Customer service team according to quality and Sarbanes Oxley standards and in the KPI follow up   Profile required: Experience in a fast paced Order Management role Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook Bilingual Spanish / French (English is a plus)     Salary: 23-25K€ + participation, mutuelle, tickets restaurants, retraite etc.   Please send your CV to m.collins@eurolondon.fr Please note that only shortlisted candidates will be contacted and that valid working papers are essential.  

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM335427) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a German speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. This role will be a 6 month fixed term contract with the possibility of going permanent. What do we need from you? -Fluent to native level in German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native German speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Italian & German Speaking Customer Service Specialist (Reference: SMJM/336788) Euro London is working with the world's largest manufacturer of memory storage products. This global company are seeking an enthusiastic and driven speaker of both German and Italian to join the European Customer Service team. Acting as an ambassador for European customers, you will use your professional communication skills to ensure high level customer service is delivered with every contact. You will also be responsible for identifying potential opportunities through your communication to help with company growth. Are you interested in joining a company with great perks and benefits? Please read a profile below of what I am looking for? The ideal candidate for this role will: - Have fluency in the following three languages: German, Italian and English - Be motivated by delivering high level customer support and being an ambassador for the brand. - Have strong administrative and communication skills (verbal and written) with a professional telephone manner - Thrive in a busy environment and enjoy a variety of exciting tasks - Ideally have experience in a technical and/or contact centre position (but this is not essential). If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Sales Development Representative My client is a world leading reservation platform for the hospitality industry. They are looking for German speaker to join their amazing offices in central London to work within a brilliant team of business developer. Offering an AMAZING package this company will give you the opportunity to develop your career taking you to the next level. Skills: *Bilingual German and English *Previous telesales or call-center track record with a track record of exceeding objectives experience. *Ability to multitask and work independently. *Strong computer and interpersonal skills; excellent time management skills. *Excellent PowerPoint and Excel skills. *Strong spoken and written communication skills in both German and English *Strong attention to detail. *Experience with Salesforce.com preferred. *Interest in the restaurant and hospitality sector. *Collaboration and Teamwork *Creativity and Innovation If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Trilingual French Customer Support Specialist(SMJM/336525) Euro London Appointments are working with a global company who specialise in creating memory storage products and we are looking for a trilingual speaker of French, English and one other language to join the team. This role would suit somebody with an interest or previous experience in gaming. The candidate will be responsible for handling incoming customer queries via telephone and email, providing first level customer support and ensure high-level service. You will also be able to spot further business prospects and you will pass these leads to the sales team. You will be working alongside experienced Account Managers ensuring that you deliver a high level customer service. Previous experience working with CRM systems is also an advantage. Acting as a brand ambassador, you will review email templates and receive ongoing training to help develop the German side of the business. The salary for this role is up £21,000 per annum benefits (including travel and lifestyle benefits). The ideal candidate will: Be fluent to native level in French Have additional fluency in English and either German, Italian, Spanish or Polish Have at least 1 year of customer service or administrative experience Be a keen gamer and have a sound understanding of the latest gaming technology and accessories If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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