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  • On behalf of our client, we have a fantastic (ongoing temporary) opportunity for a Swedish speaker to join a well known company based in Kingston. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting services. What we're looking for: -Fluent Swedish & English -Customer service experience -A great team-player -Great communication skills -Experience in ticketing preferred but not essential. You will be working in customer services for a ticketing agent that is doing a Swedish campaign. Some of your responsibilities will include: -Answering the phone to Swedish customers who call in with any questions orproblems. E.g they want to buy a ticket or need information about anevent etc. -Provide assistance to help answer these questions or solve these issues. -Working towards targets to lower response time to customer queries. Company benefits: -Local discounts to shops -Weekly pay -Fun multilingual environment: over 30 people in the office with 5 in your team. This is an office with lots of different languages! -Regular social events: raffles, international food days, Halloween competition, talent competitions. -Fantastic location right next to a train station and near shops, cafes,restaurants and bars. -Free car park -Training given in house -Company incentives If you are fluent in Swedish and have experience in Customer Service, please send me your CV in Word Format to Theo Chau: t.chau@eurolondon.com mentioning the reference: WNTC_Swedis_CS Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Hebrew speaking Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to interview various people across The Netherlands. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Full time Monday-Thursday, 8am-4pm as you will be calling Israel *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Fluent to native level in a Hebrew - Ideally experienced in Market Research preferred - Comfortable talking to professionals over the phone

  • I'm now working with a leading company in music technology industry based within West London. The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes. As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others. Key responsibilities: *Supervision of the growing Customer Support team *Assist in the Project Management of setting up a new structure for Customer Support *Coaching and developing the team members in all aspects of the role *Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc. *Updating the Customer Support platform *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed Who would suit this role? *An experienced supervisor within a customer service environment (min 4 years) *Previous experience with Zendesk Customer Support platform *Fluency in English and German is essential *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Passion for music would be an advantage If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a fluent Danish speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Danish Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: ASAP Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Customer Support Representative £26,000 pa I am working with a global IT company in the hospitality industry . They are looking for German speakers to join their exciting and enthusiastic Customer Support/Technical support team in they absolutely amazing office in Central London. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries for the English and German market. Working 8 hours shifts between 6:00 and 19:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities!!!! Responsibilities: * Answer customer and employee calls and emails from the German and English speaking clients. You will not have any scripts so confidence is key! * Helping customers to install the relevant software as well as solving any trouble they might have on the spot. * Escalate cases when needed and collaborating with other areas of the business * Train restaurant staff on the use of the system and report customer feedback Requirements: * Fluent to native level German * Great interpersonal and communication skills * Experience in the Hospitality/Restaurant industry is a plus * Experience in Customer Service roles in a office/call centre environment * knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Collections & Sales Advisor (Romanian or Polish & English speaking) On behalf of our client, we have a fantastic (temporary, minimum 2-3 months to an ongoing role) opportunity for a Romanian or Polish speaker. The company is truly international so any language next to English is a benefit! They are based in Croydon. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in any European language and English, available immediately and happy to be on the phone. Skills: *Fluent to native level Romanian, Polish or any other European language (verbal & written) *Fluent English knowledge *Previous experience in Customer Service and/or Sales role is an advantage *Experience within a call/ contact centre is expected *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via telephone *Inbound and Outbound calls to potential customers *Negotiating balances over the phone and via email *Agree on settlements and payment plans with customers *Processing payments *Dealing with third party companies *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Croydon and offers a competitive rate of £8.00 per hour. This is a temporary role initially limited to 2-3 months, the possibility for extension is there depending on how you do in the role. If you are fluent in a European language and English and looking for a phone based related role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Croydon Please note, you should live within a commutable distance to Croydon to be considered for this role. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 8 hours per week and hours must be worked between Monday to Friday 9am - 5.30pm with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Swedish fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Swedish which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Swedish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Swedish * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 8 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French Client Success Executive Wooburn Green, Buckinghamshire A leading price analytics company is seeking an experienced Client Success Executive to join its team. The ultimate goal is to grow client retention. We need an energetic Client Success Executive, excited to engage with our amazing global clients, assist them with the on-boarding, training and use of our platform. One who can ensure our users have full understanding of our service and its value; and possess the ability to recognise what drives value for them. You will be proactive and motivated, great at prioritising and able to work well in a fast-paced environment. You can expect to be talking to clients every day - making outbound calls, completing business reviews, reacting to low usage, hosting training or best practice sessions as well as day-to-day support. This is not a sales role. Your objective is to help our clients achieve their goals through our services not sell them more features. Your passion should be to turn every user into an advocate of our services. You will also be an internal client champion, dedicated to helping the business provide the right services and features. All this will ultimately lead to higher year on year client retention. It's a busy role, that will require your determination, energy and drive to succeed. You would report to the Customer Success Manager and be responsible for approximately 150-200 of our growth clients. HARD SKILLS REQUIRED *Previous experience as a client success or account manager role working in a business to business, subscription-based environment. *Comprehensive understanding of business service software and the benefits they bring. *Excellent verbal and written communication skills, must be comfortable using the phone as well as addressing a group of people with confidence and gravitas. *Fluency in the French language is essential. SOFT SKILLS REQUIRED *Deadline-driven self-starter. *Extremely organised with high attention to detail. *Highly motivated, resourceful, and results-orientated. *Excellent social skills; friendly and outgoing, not afraid to connect with new people. *Ability to build rapport & communicate effectively with business clients from middle managers up to and including the C suite of large global organisations. *Excellent multi-tasker, able to take on many projects without dropping the ball. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • An exciting new career opportunity has arisen in the Dewsbury area for a Customer Service Specialist to deal with the Southern European markets. You will have a background in Sales Support or Customer Services and have the ability to speak at least 2 of the following languages fluently: Spanish/Italian/French. The Customer Service Specialist manages the day to day customer relations as well as works with the Market Managers on client development. Customer management includes: processing orders, developing and following up on sales quotations, resolving customer issues, entering forecasts, and monitoring all aspects of customer accounts. Main functions of the role: Pricing for sales quotations and samples, authorizes the return of goods, determines freight payment terms, and mode of delivery Responsible for following up on new leads and inquiries as advised by the Market Manager. Responsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry through shipment. This includes working with the engineering, production, planning, and shipping departments. Responsible for reviewing, entering, and confirming sales orders. Review and enter sales order change requests. Handle inbound and outbound customer calls and emails. Investigate and troubleshoot customer issues and enters customer complaints in the complaint log. Routinely communicate order status to customers and market managers. Work with the Customer Service Team Lead or the Market Manager to determine trade agreement pricing . Run standard reports in Microsoft to analyze and review daily business and discuss variances with the market manager. Evaluate customer return requests and enter Return Material Authorizations when appropriate. Create and implement a proactive customer contact plan. This includes: phone contact, email contact, and face to face meetings (travel to customer / potential customer location) when appropriate. The successful candidate will meet the following criteria: *Bachelor's degree (B.A.) f *Proficient in Microsoft Office (Word, Excel, Powerpoint). *Experience with Microsoft AX a plus. *Ability to handle multiple tasks at once is mandatory. *Ability to write reports and business correspondence. *Capable to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. *Ability to build and maintain lasting relationships with customers. *Available to travel, if necessary Fluency in Italian, Spanish, French For a more detailed job spec please send your CV to the email provided. You will be required to speak 2 of the following languages fluently to support the Southern European markets: Spanish, Italian, French. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Speaking Service Desk Analyst -Prague, Czech Republic This is a great opportunity for a German speaker looking to make their way into the IT world. My client is one of the world leading companies focused on cloud services including network integration, security and data centers. They offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities (Prague, Czech Republic). You will help organisations worldwide maximise their potential by offering high level customer support. Providing Technical Support to world whide clients via emails and telephone. You will be responsible for logging all records and activities accurately and aim for first-call resolution. Requirements: - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills Package offered: *Great working atmosphere in an international team *5 weeks of vacation per annum *3 sick days per calendar year *Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year *Private Healthcare *Transport allowance *Private pension scheme *Daily meal vouchers *Daily free refreshments (coffee, tea, water on work) *Notebook and mobile phone including data tariff per company standards *Excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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