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  • Client Implementation Specialist (German, French or Spanish) from £30k to £50k pa My client is the largest international membership organisation dedicated to training professionals in the Anti-Money Laundering/Financial Crime sector. They deliver training, certification and networking opportunities for anti-financial crime (AFC) professionals in a range of languages. Working Monday through Friday you will be based in their wonderful office located in Canary Wharf. The package offered consists of a very generous salary (between £30k and £50k per annum) and a great package of benefits. This is a great opportunity for a multilingual applicant with strong customer support related and junior project management experience that is ready to take their career to the next level. Reporting to the Operations Manager, Europe the Client Implementation Specialist will: *Manage the day-to-day running of client projects *Manage multiple projects and deadlines *Ensure all required activities and tasks are fully defined using an appropriate project management framework *Ensure clear, accurate and proactive communication throughout the project to all clients/stakeholders both internal and external *Chair and report on project team meetings *Identify and manage risk including the development of appropriate contingency plans *Ensure all materials and systems are prepared and ready in advance of online events *Schedule, train and manage presenters for live events including test sessions and rehearsals *Host live events - this includes speaking on-air during live events *System configuration and support - upload and manage content and systems *Build relationships with subject matter experts (SMEs) *Develop, document and provide training on best practices and standard operating procedures for leveraging the learning management system and other learning technologies *Analytical reporting to identify trends and enhance decision-making *Onsite Event Support - occasionally may be required to travel to assist onsite at events SKILLS *2-3 years' experience working with/managing a Learning Management System (LMS) and Customer Relationship Management System (essential) *2-3 years project management experience (essential) *Experience of managing timelines and successfully delivering products and project outcomes (essential) *Excellent organisation and management skills (essential) *Excellent problem solving skills (essential) *Experience of delivering excellent client service (essential) *Fluent in English with excellent written and spoken communication skills (essential) *Fluent to native level in German, French or Spanish. *Proficient in Microsoft Office Applications include strong excel and power point skills (essential) *Experience hosting meetings (desirable) *Experience of working within financial services (desirable) *Additional modern European language (desirable) *Anti-Financial Crime knowledge experience (a plus) *Bachelor's degree (preferred) *Formal project management qualification (preferred) If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Service Desk Analyst - 27,500 euros per annum (Galway, Ireland) Service Desk Analyst is to provide Level 1 technical assistance and support to the business' customers, in a courteous and efficient manner. Service Desk Analyst team is the first point of contact for valued customers and as such, is key to maintaining the business' brand with external customers Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilizing email, phone, and other avenues when necessary. Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs). Duties: *Provide technical support for all the company's labeled products and services to internal and external customers, with a primary focus on customers in the German speaking region. *Provide the appropriate amount of feedback to ensure customers are fully informed. *Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in accordance with Customer Service, service level agreements (SLAs) and individual KPIs, prioritizing caseload from oldest to newest. *Ensure that all issues are logged accurately on the CRM system and that all cases are closed. *Continually seek to identify new knowledge and contribute to the shared knowledge base. *Support the Team Leader as required, enabling the expansion and growth of the company's support capabilities. *Follow the company's best practice procedures, specifically in regard to escalating any security concerns or breach of security. *Provide support on a shift basis, seven days a week. Benefits: *Private healthcare after 6 months of service *Life Insurance from day 1 *Private pensions scheme after 6 months of service *20 days of paid annual leave plus bank holidays *Birthday off work cake *Fridays drinks and food *Referral Scheme valued in 900 euros *Volunteering paid leave *10% discount with Booking.com *Paid study leave after 12 months of service *And many more If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Service Desk Analyst - 27,500 euros per annum (Galway, Ireland) Service Desk Analyst is to provide Level 1 technical assistance and support to the business' customers, in a courteous and efficient manner. Service Desk Analyst team is the first point of contact for valued customers and as such, is key to maintaining the business' brand with external customers Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilizing email, phone, and other avenues when necessary. Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs). Duties: *Provide technical support for all the company's labeled products and services to internal and external customers, with a primary focus on customers in the German speaking region. *Provide the appropriate amount of feedback to ensure customers are fully informed. *Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in accordance with Customer Service, service level agreements (SLAs) and individual KPIs, prioritizing caseload from oldest to newest. *Ensure that all issues are logged accurately on the CRM system and that all cases are closed. *Continually seek to identify new knowledge and contribute to the shared knowledge base. *Support the Team Leader as required, enabling the expansion and growth of the company's support capabilities. *Follow the company's best practice procedures, specifically in regard to escalating any security concerns or breach of security. *Provide support on a shift basis, seven days a week. Benefits: *Private healthcare after 6 months of service *Life Insurance from day 1 *Private pensions scheme after 6 months of service *20 days of paid annual leave plus bank holidays *Birthday off work cake *Fridays drinks and food *Referral Scheme valued in 900 euros *Volunteering paid leave *10% discount with Booking.com *Paid study leave after 12 months of service *And many more If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Customer Support Representative I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities! As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes. Responsibilities: *Answer customer and employee calls and emails. You will not have any scripts so confidence is key! *Helping customers to install the relevant software as well as solving any trouble they might have on the spot. *Escalate cases when needed and collaborating with other areas of the business *Train restaurant staff on the use of the system and report customer feedback Requirements: *Fluent to native level German and English *Great interpersonal and communication skills *Experience in the Hospitality/Restaurant industry is a plus *Experience in Customer Service roles in a office/call centre enviroment *knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware *Knowledge of networking protocols/infrastructure beneficial but not essential If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Möchtest Du in einem internationalen Unternehmen arbeiten? Suchst du nach einer abwechslungsreichen administrativen Position? Bist du detailorientiert? Möchtest du Teilzeit arbeiten?   Mein Klient ist ein erfolgreiches  internationales Unternehmen dass deine Unterstützung braucht. Hiermit möchten wir dir eine einmalige Chance geben, um deine Karriere im Personalwesen zu starten!   Teilzeit HR Generalist (M/W) München   Deine Aufgaben Allgemeine Unterstützung in allen administrativen Abläufen der Personalabteilung Zusammenarbeit mit HR Manager und der Personalentwicklung Datenbankmanagement Verantwortung für Datenbank Inhaltspflege Abwechslungsreiche Aufgaben innerhalb der Personalabteilung   Dein Profil: abgeschlossenes Studium oder abgeschlossene kaufmännische Ausbildung wünschenswert min. 2 Jahre Erfahrung Praktische Berufserfahrung in ähnlicher Position mit Arbeitsrecht und Gehaltsabrechnung vom Vorteil Fließende Englisch- und Deutschkenntnisse in Wort und Schrift Gute Kenntnisse des gesamten MS-Office Paket vom Vorteil und    Deine Vorteile: Attraktives Gehalt Bonus Flexible Arbeitszeiten   Bist du interessiert? Für Fragen zur Stellenausschreibung HR Generalist (M/W) und zum Bewerbungsprozess stehe Ich sehr gerne zur Verfügung (089 232395813). Bitte schick mir deinen aktuellen Lebenslauf auf Deutsch, bevorzugt als Word-Dokument, unter Angabe deinen frühestmöglichen Verfügbarkeit und Gehaltsvorstellungen an Giulia Severn: g.severn@eurolondon.de   Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europa’s größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen, so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil entsprechen.   Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.  

  • German or French Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German or French language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are 7am- 11am * Hourly rate of £9.00-£10.00 per hour depending on experience * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: Thai Fantastic communication skills Good telephone manner

  • Do you want to work for the world's largest travel site? Do you have the travel bug and are you interested in tourism as such? Do you also speak English and one of the following - FRENCH, SPANISH, PORTUGUESE, GERMAN? This is your opportunity to join a lovely team located in buzzing and international Oxford! In this role you'll be: -Providing customer support in English and another European language - Communicating with customers via phone and emails -Helping customers to find amazing tours and holiday places to stay -Cooperating with market sales teams to ensure that customers have access to the best travel experiences possible - Making sure that all information is accurately recorded in the systems This is a company which also offers amazing benefits such as life insurance, travel reimbursement, medical care, fruit, snacks in the office, bright and fun teams and plenty of others. Ideal candidate should: - Be fluent in English and other language - FRENCH or PORTUGUESE or GERMAN or SPANISH as you'll be in daily touch with customers from all over the world - Have previous customer service or admin experience - min 1 year - Be a quick-learner (specialists are working with over 10 different systems) AND - Be passionate about traveling and providing the best customer service :) If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French speaking Researcher St Albans (Temporary role for 3 months, possibility of extension) On behalf of our client, we have a fantastic opportunity for a French speaker to join a international company. This great (temp) opportunity offers you a variety of tasks in a truly exciting environment. You will be working in a beautiful open office in a well known specialised company in St. Albans. This role offers you fun tasks, a great team, reasonable working hours and an office in a picturesque location. Our client is looking for a candidate who is fluent in English and French and enjoys being on the phone. You will gather information from different contact and update the database accordingly. Please note- this is NOT a sales role. Tasks: *Market Research *Updating the internal database *Phone contact with customers *Customer Service tasks *Administration tasks Experience: *Fluent to native level in French and English (verbal & written) *Previous experience within research is an advantage *Administrative or customer service experience is a plus *Experience working with Word and Excel to a higher standard Skills: *High attention to detail *IT skills in Word and Excel *Good telephone manner *An interest in administrative tasks This company offers you a really great work environment in a beautiful location with reasonable working hours. They are truly international and you will be able to speak French and English on a daily basis. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_French_StAlbans Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Customer Service Advisor (German OR French speaking) (Temporary for min. 6 months) On behalf of our client, we have a fantastic (temporary) opportunity for a German OR a French speaker to join a well known company based in High Wycombe. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German OR French, available immediately and a great team player: Skills: *Fluent to native level German OR French (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is essential *Experience in a Helpdesk role is an advantage *Great customer service skills are expected *Good IT knowledge *Team skills Responsibilities: *Communicate with customers via email (70%) and telephone (30%) *Log inquiries in the Helpdesk system *Offer IT support to customers *Monitor emails and follow up with open tasks *Maintain confidentiality *Coordinate and report customer feedback The client is a very well known company offering a competitive rate in an exciting ongoing role. You should commit to 6 months in this great role. There is the possibility to extend the contract. Working hours are Monday to Friday, 9:00 am - 5:30 pm. This great client also offers unlimited snacks, drinks and fresh coffee on a daily basis. If you are fluent in German OR French and you have got experience in Customer Service, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_HW OR WNJG_French_HW Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

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