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Workforce Manager (English any European Language)

Workforce Manager (English any European Language)
London
(Temporary ongoing role)

On behalf of our client, we have a fantastic opportunity for an experienced Customer Service, Workforce Manager to join a truly international company.

This great (temporary ongoing) opportunity offers you a variety of tasks in a truly exciting and international environment.
You will be working in a beautiful office in an easy to reach location for one of the key players in the financial world.

Our client is looking for a candidate who has experience within customer service, or workforce management and ideally data analytics. In order to succeed in this role you need an analytical mind and proactive approach.

Tasks:
*Manage and log outbound and inbound calls, database management
*Quality control of customer service calls
*Analyse trends and rotas to improve quality
*Administer, organise and approve rota and work schedule
*Responsible for granting holidays and administrating further leave
*Resolve customer issues and questions
*Support management and IT with analysing statistics
*Conduct research to improve workload predictions etc.
*Working closely with management to ensure best performance

Required skills:
*You will need great analytical skills to succeed in this role
*Pro active but detail orientated
*Able to work independently and as part of a team
*Enjoy working in a fast paced environment

Experience:
*Bachelor degree in Finance, Business, Economics or relevant is preferred
*A minimum of 2 years experience within a leading CS or Workforce role
*Keen interest in analytics
*Experience working in a support centre and dealing with inbound queuing principles
*Experience with workload tools such as PDS, IEX, CMS etc.
*You must be able to work with Excel, PP, Access to provide constant reports etc.
*Experience working with statistics is preferred
*Great organisation and interpersonal skills
*You must be able to communicate on a very high level (written and spoken)

This company offers you a really great work environment in an easy to reach location.
The daily rate can be up to £400 and £500 for the right candidate

If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_CSManager_London

Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

Berater

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Josephine Gogler

Team: Temporaries & Call Centre Divisions

I specialise in: All temporary roles across the UK (except London)

Languages: English, German & Spanish

I’ve been at Euro London since: 2015

About me: I have started in recruitment by working in-house for a localization company and enjoyed recruitment so much that I decided to pursue a career in it. Euro London Appointments was my first choice and still is.  I’ve been with Euro London Appointments for more than 2 years, I started off in our Frankfurt am Main, Germany office and since January 2017 I am working in the London office.  

If I were a famous person, I would be: Bill Murray, because I would love to be an 80s Ghostbuster.  

Fun fact: Longest word in German: Nachrichtenübermittlungs­beschleunigungssystem, Meaning: news transfer acceleration system

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