A global tech player delivering amazing event experiences is urgently looking for a customer focused German and English speaking Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy).
As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver.
The day to day:
-Providing product knowledge to existing client base
-Customise and deliver user training where needed
-Assisting clients with meeting their business goals by providing them assistance with the software related queries
-Account management and building lasting relationships with clients
-Managing projects and upgrades to meet customer's needs
-Identifying clients' needs for future releases
Required skills and experience:
-University Degree or equivalent
-Ability to speak German to native level
-Knowledge of web development (HTML, CSS) would be a plus
-Relationship building and negotiation skills
-Ability to learn quickly and keep on top of new feature releases
-Salary up to 30,000
-26 days of holidays Bank Holidays
If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to firstname.lastname@example.org.