Are you a CRM Specialist or Systems Administrator with a desire to make a big impact at a market leader ?
If so, our client, an entrepreneurial, international property investment specialist based in West London needs to swiftly find a highly motivated CRM Systems Specialist to be responsible for supporting the development, implementation and roll-out across the UK branch and Europe of a new CRM system.
Working in a collaborative, open environment in West London, you will take ownership for leading the sourcing of our client's new CRM system, supporting the development team in close liaison with the Sales and Marketing teams.
Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity. As an advanced level CRM systems administrator with at least one prior experience working to implement new CRM systems you're comfortable in a sales environment but able to collaborate with Digital and Development specialists.
*Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools.
*Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team.
*Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users.
*Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests.
*Providing CRM training to staff on an on-going basis.
*Working with the team to plan and implement mid-to-long term strategy to improve the use of software across all business units.
*Prior CRM experience in at least one professional experience.
*Experienced in leading CRM Implementations, managing projects from planning to completion.
*Ability to migrate data in future from an existing SalesForce hosted Property Management solution.
*Proven ability to develop clear understanding of stakeholder's needs and incorporate them in to processes and solutions.
*Proven experience of analysis , extraction and translation of complex data.
*Business requirements gathering experience.
*Experience in data manipulation and cleaning.
*Strong interpersonal skills to influence, persuade and encourage CRM end users.
*Good experience with SQL or Oracle
*Strong Excel skills
*Fluent English with excellent written and verbal communications skills. Other European languages such as German, French, Spanish or Italian would be beneficial but not essential.
In return our client can offer excellent career progression in a niche , specialist company with a fun and creative working environment where the ability to take initiative is highly valued.