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DUTCH SPEAKING CUSTOMER SERVICE ADVISOR This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce. The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!) Job Specification *Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product. *Promote new product up and cross selling every time a opportunity is presented. *Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue. *Work along with the team in the Netherlands. *Prioritise and plan daily to work effectively Key Skills *Dutch speaker fluent to native level *Outstanding communication skills *Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints *Previous office based customer service experience *Interpersonal skills and a good team player with good attention to detail as well as a quick learner. *Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service. If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww
A leading international money transfer firm is currently hiring a Somali speaking Compliance Officer to join its London office. The purpose of the role is to perform AML functions on an on-going basis, including the detection and reporting of suspicious transactions and activities and the assessment, review and development of AML functions within the business. It will also be your duty to promote, develop and establish a culture of compliance in accordance with regulatory requirements of bodies, such as the FCA and HMRC, among all employees, representatives, and clients - both corporates and charities. Experience: Educated ideally to degree level or equivalent and hold a recognised AML qualification Ideally proven knowledge of, and experience working within, a compliance, legal and regulatory environment Initial compliance experience in the financial industry, ideally within a similar Money Services Provider Skills: Excellent interpersonal skills, with the confidence to deal with people at all levels both internally and externally Strong verbal and written communication skills in English and Somali, and the ability to articulate issues to internal and external audiences Flexible and resilient Good organisation and planning skills, including attention to detail with an enquiring analytical mindset Self-motivated with good teamwork skills Sound judgement, problem solving and decision making skills IT literate operating Microsoft Office, in particular Excel and Word Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.
A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to email@example.com.
Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;
French Customer Support Specialist Surrey/Berkshire How about combining your passion for languages, with your exceptional customer facing skills and using them in a professional environment, with a global leading eLearning company; that invest in its people and their career advancement? Joining the team in Surrey (office location moving to Berkshire later this year), you will be providing support to existing partner relationships across France, to secure renewal and growth. This job role is specifically geared toward administrative and tactical aspects of the relationship between the client/partner and the business. You will perform administrative tasks, including, updating databases, providing reporting, scheduling projects and tracking work. Naturally, you will be providing a high level of Customer Support to internal and external customers by identifying and responding to their needs in a timely and efficient manner. We are seeking applicants with: Fluency in English and French (spoken and written). Educated to Degree level (or equivalent). Excellent customer service skills, with experience from a client services environment. Ability to exercise tact and discretion in client/partner relationships. Excellent time management and organisational skills; and ability to perform under pressure. Self-directed work habits with sense of personal responsibility. Excellent, problem solving and analytical skills. Professional manner with strong interpersonal skills; a team player and a relationship builder. Ability to work, network, interact and support effective partnerships in a virtual manner with key groups and individuals. Excellent reflective listening skills. If you are interested please contact Claire on 01753 668840 or emailing your CV to firstname.lastname@example.org. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com