This job has now been filled but you may be interested in:
My client is a world wide known Membership Organisation looking for a German speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 29-37k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all German enquiries. Assist with events. Manage registration and onsite requirements for European Events *Host French Languages Online events (courses) *Assist with ad-hoc projects Skills *Fluent to native German/English speaker *Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity. *Extensive knowledge on B2B Customer Service and Sales processes. *Strong written and spoken communication skills in both English and German *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: French, Russian, Spanish, or other modern European languages a plus but not essential. If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com
German or French speaking Europe Senior Operations Manager - £50k - £80k pa You will responsible to lead and develop the customer and sales support team as well as the client project implementation team. Making sure that they deliver an excellent standard of service in line with the organization's strategic business objectives, plans, KPIs and SLAs. Working closely with the business global operations leadership, the Head of Europe and Europe Management team to continuously improve the operational effectiveness in the region and globe. Qualifications: *Fluent German and or French *Bachelor's degree in a business discipline *Minimum of 7 years' experience in a customer facing role *Minimum 3 year's management experience *Strong leadership and interpersonal skills *Good time management and organization skills. *Excellent and effective written and verbal communication skills *Strong project management skills *Financial planning, budgeting and expense control. *Global outlook and international experience *Familiarity with and experience of banking and finance, training, financial institution regulation or compliance a plus. *Fluent written and spoken English required If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com
French Speaking Customer Support Executive (SMJM335639) Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native French speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Urgently seeking a Client Success Manager to join an innovative technology company that focuses on connecting marketers worldwide. Love Marketing? Love Digital? Want to be a part of a dynamic, team? Responsibilities *The core focus of the role is to support the UK sales team with all aspects of campaign management. *You will primarily support the agency/ client sales team. *Responsible for Reporting, Optimisation and Delivery of all campaigns. *Support Regional Campaign managers and teams with joint workflows and best practice. *Liaise with internal and external stakeholders to manage campaign delivery and act as a conduit for client requests. *Deliver accurate weekly, monthly and quarterly reporting to clients *Supply campaign recommendations and discuss these with clients. *Manage campaign renewals and growth in campaign budgets. *Work closely with in-house ad-ops team on campaign implementation and trouble shooting any technical issues. *Work with agencies and clients by providing pre-campaign support on markets, campaign tracking and any additional campaign support. *Proactively provide strategy and insights for clients to improve campaign performance, and assist the sales team to grow campaigns through results and trusted relationships *Sales support for the EMEA team which includes proposals, powerpoint decks and insights. *Working with internal stakeholders and collate information to support proposals and insights. Requirements: *A minimum of 3 years servicing/sales & marketing experience *Extensive knowledge of the digital marketing *Knowledge in Programmatic advertising. About you: *Open-minded, intuitive and creative *Organisational skills are a must *Good Communicator *Problem identifier and solver *Ability to work in a fast-paced and dynamic environment *Strong attention to details *Good Knowledge of Microsoft Office *Worked in an ad tech platform previously Please send your CV in WORD format to firstname.lastname@example.org to be considered for the role immediately
A new role has come about for a fluent French and English speaker based in the Blackburn area. Additional languages are a distinct advantage, (Spanish, German, Italian) but the focus is on someone who has excellent customer support experience to join a vibrant and very social team as a Technical Customer Support Representative. If you have some 1st line technical support experience then that's great! If not, don't worry as full training will be provided. You will be supporting the company's own products (hardware and software), so a keen interest in technology and an ability to learn quickly is all you need! Combine your linguistic, problem solving and customer care skills to succeed within a fun team environment and build your career in a global company at the forefront of its industry! What you will be doing: -Helping customers solve technical issues within a timely manner. -Using the Call Management System to record all reported issues. -Exceeding your targets in agreed KPIs. -Making decisions about which issues should be escalated. -Solving issues which do not require escalation. -Translating documentation for customers when required. -Contribute to the fun team environment. What you need: -Fluency in French and English to a high business level, both written and spoken. -Customer service experience. -Know how to prioritise and manage your time efficiently. -Excellent organisational skills. -Outstanding communication and PC skills -Enjoy working in an international and multilingual environment. -Knowledge of computer configurations would be a great advantage. What's on offer: -26 days of holiday bank holidays your birthday off -Top quality training, coaching and personal development. -Monthly awards for support excellence. -Work from home over Christmas. -Social events -Free tea and coffee. -Private medical plan. For more information please send your CV to the email provided. Ideally you will have your own transport due to the company location. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com