Title: Senior Customer Service Advisor - German Speaking
Location: London Canary Wharf
Pay rate £18.00 holiday pay
If you are a German and you are looking to have an international career based in the middle of London Canary Wharf, Please read the following!
I am urgently recruiting at the moment for a German Speaking Customer Service Advisor with experience in Sales Support. I am working with an established international financial service company based Canary Wharf, they specialise in training professionals in the anti-money Laundering/Financial Crime sector.
They are a well respected company that has over 55,000 members worldwide.
As mentioned they specialise in training professions in the AFC sector.
Over the last 4 years we have been providing staff such as German, Dutch and French
Senior Customer Service Advisor:
*Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data
*Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
*Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution
*Fulfill and support customer requests and orders
*Identify cross-selling opportunities and refer leads to the Sales team
*Deliver or assist with special projects as assigned by Manager
*Produce customised reports upon request - membership, events, sales etc.
*Contribute to the update of department policies and procedures
*Take lead on resolving all German speaking enquiries
Assist with events
*Maintain registration lists and deal with event related enquires
*Assist with registration desk onsite at events
*Printing of event related materials
*Perform other event related duties as assigned
*Host German Language events online
*Assist with ad-hoc projects
*Fluent in German and English
*Minimum four-year's experience in a customer service, sales support, or help desk capacity
*Overall understanding of the customer service and sales processes from conception to completion
*Excellent written and spoken communication skills in both English and German
*Good teamwork and relationship building skills
*Knowledge of MS office including Word, Excel, PowerPoint, and Outlook
*Proficient in CRM software; Salesforce.com experience is a plus
*Excellent problem solving skills
*Good reporting skills, able to present information and prepare reports
*Excellent numeracy and Excel skills