German-speaking Support Engineer

Are you a fluent German speaker who likes to work with web technologies and provide quality support to global clients?

Would you like to work for the world's number one Marketing Automation software company?

If you are ambitious and tick the above criteria, this could be the one for you!

If you simply require more information or would like to schedule a call, please connect with me / message me directly.

The Job

- Provide top quality technical support to various markets including the DACH region in German and the rest of EMEA in English.
- Perform Root Cause Analysis to gain a deep understanding of issues and then use your "outside the box" thinking to come up with a solution, escalate where necessary.
- Liaise with different internal stakeholders/teams to find the best possible solution, within a timely manner.
- Perform configurations for customers to meet their needs.
- Hit your targets/KPIs and move up!

The Candidate

- You MUST be fluent in both German and English (both written and spoken).
- Some experience in a customer/client support role, preferably a technical support role.
- Excellent problem solving skills - you will need to be creative in order to find best solutions!
- One or more of the following: Databases; Web technologies (JavaScript, HTML, CSS, XML, PHP); Email Deliverability; CRMs; APIs.
- Knowledge of SaaS is ideal, but not required.

What You Get

- 30000-40000 Euros basic salary plus Benefits.
- Full training and support in order to achieve your goals and progress within the company!

Berater

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Callan Wilson

Team: IT & Technical

I specialise in: Multilingual Technology roles

Languages: English, French & Spanish

I’ve been at Euro London since: July 2015

Love London, love recruitment, love IT, love languages.

If I were a famous person I would be Neil Armstrong because I love cheese.

Fun fact: I was nameless for three weeks before my parents decided to name me after a town in Northern Ireland.

 

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