Equipe : Paris
Spécialisé en : Recrutement de profils internationaux axés sur le marche Francophone.
Langues: Français et Anglais
Consultant à Euro London depuis : 2012
A propos de moi : Joshua est doté d’une expérience du recrutement intérim, CDD et CDI, et bénéficie de 5 ans d’expérience avec des clients basés dans plusieurs pays. Joshua a travaillé dans nos bureaux parisiens et londoniens.
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Passionate about the latest E-commerce and web technologies ? Highly technical but love client contact and solving complex problems ? Bilingual(or almost!) in French and English (with perhaps other language skills !) If so our client may have the ideal opportunity for you in a growing, recognized and hi-tech e-commerce software environment with fantastic opportunities for career progression. In under 4 years our client has become a leader in multi-vendor E-Commerce solutions available in SaaS and full API our client is at the forefront of technologies used by over 30 global clients spanning Retail, E-Commerce websites , Key Accounts and Start-Ups. In sum , this is a fantastic time to join the team ! The challenge As a key player in the Technical Support team your mission is to support our client's customers in complex and routine problem resolution and troubleshooting. You will respond to different technical enquiries relating to different aspects of product usage, installation and parametrisation. Your main responsibilities include : *Responding to different questions relating to functionality and usage of the solution via the Freshdesk ticketing system and Slack Instant Messaging system *Carrying out N1-N2 troubleshooting on the range of E-Commerce solutions our client offer their customers. *Responding to functionality enquiries. *Improvement and development of the product functionality knowledgebase. *Identification of recurring problems and requests and standardisation of procedures for troubleshooting and transmission of information to the other technical teams ( continuous product improvement) Requirements *Mastery of SQL and management tools *An IUT /DUT degree specialized in IT/Computer Science with a Web development component. *Experience using REST APIs and API integration . *Thorough, organised and efficient approach to problem solving. *A high level of French and English (written and spoken) *Previous client technical support experience in the E-Commerce sector is a big advantage. At least one experience in customer support or a strong desire to work in support is essential. * Able to work to initiative and autonomously in a fast-changing Start-Up environment. Our client can in return offer excellent career development prospects in a cutting-edge technologies company fast expanding in France, Germany, the UK, Nordic region and beyond. There is a strong team culture and collaboration with other teams within the organisation. Why not join the adventure !
Our client is a global player in the field of multi-vendor e-commerce platform solutions. The solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. As an Implementation Manager, you will be in charge of the integration of the Platform on the customers' website or application, up until the launch of the Marketplace. Customers are typically major accounts (CAC 40 etc). Your expertise will be used to support the client and its technical partners’ team (Internal team, Integrator team, third-party solution, etc.) in the deployment of the solution, technical assistance and user training. In this context, you will set up a project methodology according to the clients specificities. You will work closely with the Account Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: - Analysis of the existing Customer’s technical solution (architecture, features, etc.) - Definition of the Technical scope - Support and assistance, demonstration and integrators training (IT services company, integrator, technical customer team) and operational users - Planning and prioritization of integration activities - Coordination of different internal and external stakeholders - Writing specifications and documentation on specific features - Reporting to the Project Director Required Skills: - Technical Project Management Expertise with focus on budget and planning management, ideally within an e-commerce environment - Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest) - Good knowledge of SaaS, Jira, and other project management tools - Bilingual French / English - Ability to solve complex problems - Be proactive / Demonstrate leadership - Excellent level of oral communication and enjoy teamwork - Excellent sense of organization Why work for the company? Hyper-growth company Company awarded many times for its innovation Advanced technologies, strong technical expertise Great prospects for evolution Company deploying internationally Real atmosphere and corporate culture A great human adventure! Salary: 50K€ Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted and that valid working papers are essential.