Passionate about Networks , Systems , Software and Hardware ?
Fluent in French and English ?
Interested working for a Clinical Diagnostics company developing cutting-edge systems for clinical tests ?
If so Euro London could have the ideal opportunity for you !
Our client a leader in the Clinical Diagnostics sector, based near is currently looking for a talented IT Service Desk Technician( M/F) for their French operations near Toulouse, providing support for local and remote employees across multiple sites. You will also work alongside the Global Operations and Infrastructure Support teams to provide quality support to the internal user community.
The main responsibilities include :
*Providing telephone support to internal users in offices, laboratory, manufacturing and remote facilities.
*Providing VIP Support to the company's executive management team and the remote Sales team.
*Supporting corporate meetings with IT set-up, on-site and off-site.
*Following established procedures to create documentation , taking ownership of other end-user issues.
*Recording support requests, resolving L1/N1 support requests and escalating to more senior support engineers if required.
*Unpacks, delivers and builds/upgrades new hire computers, sometimes in large quantities.
*Imaging a variety of machines, including Windows XP, Windows 7 , MAC OS.
*Creating and disabling accounts using Active Directory on Windows servers.
*Applications support and troubleshooting , password resets, account creation, installations and general troubleshooting.
*Guiding non-technical staff through new software and applications technologies giving friendly step-by-step instructions in a user-friendly manner. This is done both remotely and face-to-face with end-users.
*Providing support for employees located outside the region and adapting to different time zones.
*Participating in special projects as required.
*At least one previous professional experience in a related position.
*Fluent French and English ( written and spoken)
*A valid drivers license and car ( location not accessible by public transport)
*Possess working knowledge of the configuration, use and troubleshooting of Windows XP, Windows 7 and Microsoft Office products.
*Working knowledge of the configuration, use and troubleshooting of laptop/desktop hardware and internet applications including browsers, e-mail and VPNs.
*Experience with Active Directory, Outlook, Exchange, Antivirus and security applications.
*Enjoys providing friendly, helpful support to non-IT end-users.
*Understanding of LAN/WAN Networks and Cisco VPN.
*Familiarity with iPhone, Cisco IP phones, iPads, Blackberry devices and AirCards.
*Ensures strict confidentiality for Network security.
*Experience in maintaining and installing PC systems in a regulated environment.
*Previous experience in a support centre environment is preferred.
*Able to learn new IT skills in a timely manner and adapt quickly in a fast-changing environment.
*Strong communications skills, written and verbal.
*Comprehensive understanding of current computer hardware and software technologies.
*Able to lift p to 22kg for set-up of PCs.
In return our client can offer a fantastic opportunity to learn , progress and develop your career in a diverse and expanding IT environment within a global leader in the Scientific and Technical Instrumentation sector present globally.