Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Haben Sie schon Erfahrung im Bereich Pflegeversicherung gesammelt und suchen nach einer neuen Herausforderung? Haben Sie eine abgeschlossene Ausbildung zum Sozialversicherungsfachangestellten? Möchten Sie für einen der größten Automobilhersteller Deutschlands arbeiten? Dann schicken Sie uns noch heute Ihren Lebenslauf zu!   Wir suchen ab sofort für ein internationales Unternehmen im Automobilbereich eine/n Sachbearbeiter in der Pflegeversicherung in Regensburg (m/w)   Ihre Aufgaben Kundenberatung Bearbeitung von Leistungsanträgen Anforderungsprofil Mehrjährige Erfahrung in der Bearbeitung von Leistungsfällen der gesetzlichen Pflegeversicherung wünschenswert Abgeschlossene Ausbildung zum Sozialversicherungsfachangestellten wünschenswert Kenntnisse der Software ISKV_21c von Vorteil Verhandlungssichere Deutschkenntnisse Das macht die Stelle besonders interessant Spannendes Aufgabengebiet Attraktiver Arbeitgeber   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Chloe Manzinger, c.manzinger@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for French/German/Italian speakers to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! This will be a fixed term contract for a period of 5 months starting in May and finishing at the end of September 2018. This is the perfect summer job with a fast-growing travel company! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level in either Italian, French or German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre/helpdesk role or in a fast-paced retail environment -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • LEGO - Consumer Service Advisor (German Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Job Type: Fixed term contract until Jan 2019. Location: Slough, Berkshire UK (reachable by train from London Paddington) Start Dates: May - October

  • A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com.

  • Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;

  • French Customer Support Specialist Surrey/Berkshire How about combining your passion for languages, with your exceptional customer facing skills and using them in a professional environment, with a global leading eLearning company; that invest in its people and their career advancement? Joining the team in Surrey (office location moving to Berkshire later this year), you will be providing support to existing partner relationships across France, to secure renewal and growth. This job role is specifically geared toward administrative and tactical aspects of the relationship between the client/partner and the business. You will perform administrative tasks, including, updating databases, providing reporting, scheduling projects and tracking work. Naturally, you will be providing a high level of Customer Support to internal and external customers by identifying and responding to their needs in a timely and efficient manner. We are seeking applicants with: Fluency in English and French (spoken and written). Educated to Degree level (or equivalent). Excellent customer service skills, with experience from a client services environment. Ability to exercise tact and discretion in client/partner relationships. Excellent time management and organisational skills; and ability to perform under pressure. Self-directed work habits with sense of personal responsibility. Excellent, problem solving and analytical skills. Professional manner with strong interpersonal skills; a team player and a relationship builder. Ability to work, network, interact and support effective partnerships in a virtual manner with key groups and individuals. Excellent reflective listening skills. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • DUTCH SPEAKING CUSTOMER SERVICE ADVISOR This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce. The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!) Job Specification *Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product. *Promote new product up and cross selling every time a opportunity is presented. *Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue. *Work along with the team in the Netherlands. *Prioritise and plan daily to work effectively Key Skills *Dutch speaker fluent to native level *Outstanding communication skills *Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints *Previous office based customer service experience *Interpersonal skills and a good team player with good attention to detail as well as a quick learner. *Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service. If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

  • German/Dutch speaking Customer Service Executive (Fixed term contract of 6 months or Permanent) This is a great opportunity for a German/Dutch speaker with previous customer service experience looking for an opportunity to grow and develop in the travel industry. Working hours are currently Mon-Fr 8 am - 5pm. This is subject to changes shortly and a shift rotation will then apply to this role (early/late shift/weekends). This company is in an exiting moment as they have recently moved to one of the most modern buildings in the city located near Victoria station and they are looking for ambitious and hard working individuals with strong customer service skills. Required skills and experience: *Previous customer service experience *Experience to deal with demanding customers / complaint handling *Strong written and spoken communication skills in both English and German/Dutch *Attention to detail with good time management skills. *Team player with good work ethic who can also work independently *Eager to learn Benefits: *25 days holiday per annum public holidays (8 days per annum) *Pension scheme *Enhanced sick pay *Group income protection scheme *Life assurance scheme *Employee assistance programme. *Enhanced maternity and paternity pay (better than required under law). *Employee referral scheme ('refer a friend' and earn up to £1,500 tax free). *Season ticket loans. *Free economy ferry travel (yourself 1 car). *Discounted friends and family ferry travel (net rate, max 10 per annum) Being rolled out in the next 3-6 months *Cycle to work scheme. *Childcare vouchers

  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a German speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. What do we need from you? -Fluent to native level in German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.