Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • A leading digital communications firm is looking for a versatile and enthusiastic, ideally German speaking, Sales Operations Executive in London. If you can provide and ensure a high level of customer service, orders booking accuracy, manage various priorities, and would like the opportunity to develop your career working with passionate, talented people in a Digital Communications environment, then keep reading. You'll provide operational sales support, including reporting, contract management and compliance checks to a team of 25 account managers. Your responsibilities will include: *Checking sales bookings within the company CRM system *Interpreting and processing information for other teams and departments *Liaising with internal customers *Promote and support CRM adoption *Providing accurate and efficient administration, information and analysis to the sales team Requirements: *Some B2B experience in a similar role *Excellent organisational skills and attention to detail, with ability to work in fast-paced environment *Great communication skills *Data analysis skills *Self-motivated, positive, pro-active *Experience with Microsoft Dynamics CRM or similar is desirable *Fluency in German is preferred but not essential This client promotes an inclusive environment where ideas and creativity are welcomed and valued. Everyone is actively encouraged to develop their careers. They are committed to helping everyone grow, professionally and personally. They offer work perks and benefits which can be discussed in further detail. If you want to learn more, please apply today. This is a permanent full time position, located in London, UK. Desired start date is as soon as possible. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • German Service Centre Agent An exciting opportunity has arisen for a German speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Euro London Appointments are working exclusively with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Dutch language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Dutch - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Dutch OR Flemish speaking Market Researcher (temporary, 6 months assignment, part time) On behalf of our client, we have a fantastic (part time, temporary, min 6 months ) opportunity for a Dutch and a Flemish speaker to join a great company based in Bedfordshire. The position offers you a variety of tasks, diversity and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting projects. Our client is looking for a candidate who is fluent in English and Dutch or Flemish speaker, available immediately, looking for part time and a great team player. You will work in part time during the afternoons. You can choose your working hours and start between 12:00 pm and 4:00 pm on a daily basis (Monday to Sunday) Skills: *Fluent to native level Dutch OR Flemish (verbal & written) *Fluent English knowledge *Previous experience in a market research role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via the telephone *Interview customers on their experience with certain products *Log data *Coordinate and report customer feedback This role is carried out in part time and can also be around 3-4 days per week. If you are fluent in French, available immediately and looking for your next challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Dutch_Bedfordshire or WNJG_Flemish_Bedfordshire Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • A multi-national technology company which provide top class technology and security software to Finance company is looking for an experience Mandarin Speaking Client Relationship Executive to work in their office based in City of London. The company provide high-end client support to Legal, Finance and Corporate clients in China, they are seeking for a candidate who has experience to communicate with professional level clients, provide client support, set up and training for new and existing clients on all products. Due to the client base, it will be a Night Shift role, salary will be up to £30k. Training will be provided for this role, it will be a great opportunity for candidates who would like to develop their career in Technology or Finance. The ideal candidate: - At least 2 years experience in client relationship/client service - Great communication and interpersonal skills - Native Mandarin speaker and fluent in English - Able to work alone and independent - Willing to work in Night Shift Job responsibilities: - Interacts with clients by phone, email, or in person - Consult and advise clients on workflow and project processes - Identifies and anticipates clients needs - Manages multiple client projects independently - Act as main point-of-contact for multiple client projects - Monitors progress and ensure project deliverable for clients If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to a.ngan@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Now's your chance to work for the world's largest and well known travel and accommodation company! A number of opportunities have come up on the Customer Services team due to the company being the most used website in the world right now. A little bit more about the role: Daily Responsibilities: *You will be communicating between customers and accommodations: changes of reservations, managing special requests and complaints by both phone and e-mails *Provide a high level of customer service; *Actively take part in various projects within the department *Promote the companies culture along with your colleagues Ideal Candidate: * *The ideal candidate will have excellent communication and problem-solving skills; *Takes responsibility and ownership; *Is passionate about helping customers and giving a great service; *Fluent in both written and spoken English; *Available full-time (40 hours per week) and flexible in work schedule;

  • My client, an American Investment firm is currently recruiting for a Premium Client Service Representative to strengthen their multilingual team based in the Frankfurt area. If you have gained at least 2 years in a similar role, ideally within the finance industry then this could be a very exciting opportunity with career development opportunities and regular working hours! Premium Client Service Representative (Italian, German or Spanish) Frankfurt, Full-time, Permanent contract The Role: As the new Customer Service Agent it will be your responsibility to answer incoming queries from international clients based in the U.S and throughout Europe. You will need to assist them with questions and problems that they might have. The customers will be contacting you via phone, so it is vital that you are customer service oriented and can in a friendly and efficient way help with the concerns of the customer. Your duties will include: Friendly and competent customer service for International clients via telephone Improve the customer satisfaction by providing a high quality professional service Educate the customers on the use of an online platform where they can access their accounts   The Requirements: My client is looking for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. You should be customer service oriented and have a dynamic personality.   Our client is looking for someone that is eager to learn and likes to get things done. As you will be working in a highly skilled and international team – it is a prerequisite that you are a team player. Other requirements include: Excellen English skills (C1-C2) Excel Italian, German or Spanish skills (C1-C2) Other languages are a plus At least 2 years in a contact centre/service centre/call centre You should be familiar with call monitoring and working towards KPI’s. Experience from the finance industry is desired but not a must, as training will be received   Why Apply? A modern office in a beautiful area Work with an experienced, professional, international team Excellency is rewarded through bonuses and opportunities to grow Gain experience in the finance industry Speak to lots of people and use your languages   You have to a valid permit to work in Germany If you are interested in this positon please send your English CV with the reference number 330756 to Jan-Lütje Thoden  via j.thoden@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Euro London Appointments are working with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Swedish language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Swedish - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • A Premium British Fashion House is looking for a Korean speaking Customer Service Advisor to join their multi-cultural night team in London. You will be required to be fully flexible and work 40 hours per week, any 4 days out of 7, 10 hour shifts between 7pm-10am for night shifts. You will also be required to work weekends, bank holidays and the key trading days during the festive period. The company is famous for their edgy design with an independent spirit, they have company worldwide and aim to provide the best service to all customer around the world. They are looking for someone passion for fashion and have experience in customer service. The suitable candidate should have at least one year valid visa to work in UK. Salary is up to £20k plus other benefit. Key Responsibilities: *Handling customer contacts across multiple channels including phone, email, social media and messenger channels *Using numerous in-house software systems, CRM platform and payment gateways *Handling customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, quality and number of customers contacted per day. *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times The ideal candidate: - Fluent in English and Korean, Verbally and Written - Previous Customer Service experience will be ideal. - Problem solver and able to handle difficult conversation. - Strong communication skills - Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to a.ngan@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Do you speak fluent English & German? Are you a communicative person who likes to work within an international & fun team? Do you like the contact to international customers?   If yes, please read on... Based in Munich, my client is a leading international fashion company specialising in outdoor and sports clothing. With an excellent company culture and great products this is an ideal job for a person looking to start their career in a multicultural environment. This is the perfect opportunity to use your well developed language skills on a daily basis. With their lively company culture, creative atmosphere and openness for communication, this could be the chance! Customer Service Representative (f/m) Spanish & Italian   Main Responsibilities: Maintaining & enhancing business relationships Order & booking Management Keep close relationship with customers by phone and email Providing technical product information and advising customers on market conditions Support and assist the sale of new products to your clients by phone & email Identifying new clients & working with the Sales Team to prepare proposals Assisting project in cross functional needs   Requirements: Educated to degree level or first experience in a similar position Fluent in Spanish and Italian, fluent in English and good German desirable IT literate (MS Office): word, excel, outlook, database experience Experience in customer service Sales oriented Interest in the sports and outdoor activities Flexible & Team player   Why should I apply? Opportunity to work in an international, creative and dynamic team Friendly team orientated environment Work in Munich, with good infrastructure If this sounds like you and if your skill set matches the requirements, I would like to hear from you today! Please send your CV in English ideally in Word format to Manuela Ziegleder via email to m.ziegleder@eurolondon.de I look forward to receiving your CV today. All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de