Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • German Speaking Hospitality Consultant - £19,000 pa - London, UK This is a great opportunity for a German speaker with customer service experience within the travel industry. My client is a worldwide Hotel corporation looking for reservation agents to join their customer service team. Working shifts between 8 am and 7 pm (Monday - Friday) you will be the first point of contact for customers that are looking forward to the best holidays of their lives!. The Package offers an annual salary of 19k pa plus great benefits. Responsabilities: *To take care of any customer enquiries through phone and emails ensuring that the best service is delivered according to the Service Level Agreement. *Take any opportunity to upsell maximising the company's revenue. *Understand and inform clients on company's terms of condition and cancelation policies. *Insure that all complaints are handled in the appropriate way according to the company's policies taking record of any information given by the client and report to a superior. Skills: *Fluency in both written and spoken German and English. *Education or/and experience related to the hospitality industry (hotels, travel agencies…) *Previous customer service experience *Basic Knowledge of using OPERA or PROTEL PMS (Desirable) Benefits: *Childcare Vouchers *Season Ticket Loans *Volunteer Service Leave (VSL) *Discounted Cinema Vouchers *Reduced Accommodation Rates *Gym Flex Memberships *Eye Care Vouchers *Private Medical Insurance (PMI) *Healthcare and Dental Plans *Life Assurance *Cycle to Work Scheme *And many more Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Russian Speaking VIP Travel Account Manager (SMJF332999) Euro London Appointments are working with a global travel and concierge company on an exciting position for an Russian speaker. Are you a travel expert with fluent Russian and high-end customer support experience? If so, please read on. This role requires a highly motivated candidate and somebody with infectious enthusiasm. The purpose of this role is to manage high-profile accounts in the Middle East where you will build and develop successful customer relationships. You will deliver a bespoke service, offering expert advice from the start of the project through to completion. So what's in it for you? This role offers an attractive salary (depending on experience) and benefits package including rewards for length of service, performance related bonus and discounts at luxury venues. You will be part of a high-achieving team covering a global customer base and will always go the extra mile for customers. The key responsibility is to provide exceptional service to members wherever they are in the world and at any time of day or night. You will offer suggestions and recommendations to suit their lifestyle and tastes. There are day and night shift positions available! The ideal candidate will: - Be fluent to native level in Russian - Be fluent in English - Have previous experience in a luxury concierge position - Have previous experience in the Eastern markets, preferably in the travel industry - Possess excellent communication skills - Be dedicated to the highest level of customer support - Thrive in fast-paced and highly demanding environments - Have experience in the high-end travel industry - Have strong negotiation skills If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are 3pm- 9pm * Hourly rate of £20.00 per hour * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: S'gaw Karen Fantastic communication skills Good telephone manner

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a fluent German speaker looking to launch a career in IT? Do you have retail experience and are looking for an opportunity to build on the skills you have gained? Do you want to work with an international organisation with exciting growth plans? Euro London Appointments are working with one of the largest global franchise networks (more than 40,000 worldwide) to find a German speaker who is computer literate and looking to step in to a service desk environment for an upcoming maternity cover. This role will suit somebody with retail experience and an interest in technology as you will be able to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. This role is a fixed term contract expected to last between 6-9 months starting in December 2017 or January 2018. The ideal candidate will: - Be fluent to native level in German - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French & Spanish Speaking Customer Support Executive (Reference: SMJM334185) Euro London Appointments are working with one of the leading manufacturers of electrical equipment to the transportation, industrial and military industry. We are looking for a trilingual candidate who is fluent in English, French and Spanish to join their international customer support team in Greenford. In this unique position you will be responsible for providing the best experience to clients, and to be proactive handling customer queries and scheduling work and orders. There will be no cold selling, but it is expected that the successful candidate will prompt orders and go the extra mile to retain customers and ensure high level customer satisfaction. The ideal candidate will be: - Fluent to native level in English, Spanish and French (all three languages) - Able to communicate effectively with clarity and consistency - Experienced in telephone customer services - Able to up-sell and go the extra mile to retain customers - Solutions focused and have great attention to detail If you would like to apply to this fantastic opportunity, please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • German Speaking Reservation Agent - £19,000 pa - London, UK This is a great opportunity for a German speaker with customer service experience within the travel industry. My client is a worldwide Hotel corporation looking for reservation agents to join their customer service team. Working shifts between 8 am and 7 pm (Monday - Friday) you will be the first point of contact for customers that are looking forward to the best holidays of their lives!. The Package offers an annual salary of 19k pa plus great benefits. Responsabilities: *To take care of any customer enquiries through phone and emails ensuring that the best service is delivered according to the Service Level Agreement. *Take any opportunity to upsell maximising the company's revenue. *Understand and inform clients on company's terms of condition and cancelation policies. *Insure that all complaints are handled in the appropriate way according to the company's policies taking record of any information given by the client and report to a superior. Skills: *Fluency in both written and spoken German and English. *Education or/and experience related to the hospitality industry (hotels, travel agencies…) *Previous customer service experience *Basic Knowledge of using OPERA or PROTEL PMS (Desirable) Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Technology Advisor/ Account Manager with fluent German A global tech player delivering amazing event experiences is urgently looking for a customer focused German and English speaking Technology Advisor/Account Manager to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). As a Technology Advisor you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Managing online registrations, creating websites/apps in line with client branding -Customise and deliver user training where needed -Troubleshooting -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs Required skills and experience: -Knowledge of web development (HTML, CSS) -University Degree or equivalent -Web design experience -Ability to speak German to native level -Basic knowledge of Photoshop -Relationship building and negotiation skills -Experience in financial industry - desirable Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French speaking Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in the heart of London * Working on various exciting projects within different industries * Monday to Friday- Hours are 1pm - 8pm * Minimum 3 days a week, you can pick your own shifts on a weekly basis! * Full time hours at a hourly rate of £7.75 per hour * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: French Fantastic communication skills Good telephone manner

  • Are you a fluent German speaker who likes to work with web technologies and provide quality support to global clients? Would you like to work for the world's number one Marketing Automation software company? If you are ambitious and tick the above criteria, this could be the one for you! If you simply require more information or would like to schedule a call, please connect with me / message me directly. The Job - Provide top quality technical support to various markets including the DACH region in German and the rest of EMEA in English. - Perform Root Cause Analysis to gain a deep understanding of issues and then use your "outside the box" thinking to come up with a solution, escalate where necessary. - Liaise with different internal stakeholders/teams to find the best possible solution, within a timely manner. - Perform configurations for customers to meet their needs. - Hit your targets/KPIs and move up! The Candidate - You MUST be fluent in both German and English (both written and spoken). - Some experience in a customer/client support role, preferably a technical support role. - Excellent problem solving skills - you will need to be creative in order to find best solutions! - One or more of the following: Databases; Web technologies (JavaScript, HTML, CSS, XML, PHP); Email Deliverability; CRMs; APIs. - Knowledge of SaaS is ideal, but not required. What You Get - 30000-40000 Euros basic salary plus Benefits. - Full training and support in order to achieve your goals and progress within the company!