Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • As a German speaking Customer Service Executive you will be responsible for processing payment complaints initiated by German speaking customers. Using your investigative skills you will determine which chargeback reason code best fits the case and process accordingly, ensuring the customer is kept up to date. If you are looking for a normal 9-5 position this isn't for you because no two days are the same, however if you are looking to work alongside some of the biggest company in the world please carry on reading. A typical day you can expect to carry out the following tasks; *Deliver a high standard of customer service *Ensuring you follow the charge back procedure in accordance with Visa and MasterCard *Taking ownership of cases and ensuring a high standard of work at all time *Speaking to leading bank cardholders and branches about ongoing cases *Writing letters regarding cardholder disputes *Translating documents from German to English

  • DUTCH SPEAKING CUSTOMER SERVICE ADVISOR This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce. The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!) Job Specification *Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product. *Promote new product up and cross selling every time a opportunity is presented. *Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue. *Work along with the team in the Netherlands. *Prioritise and plan daily to work effectively Key Skills *Dutch speaker fluent to native level *Outstanding communication skills *Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints *Previous office based customer service experience *Interpersonal skills and a good team player with good attention to detail as well as a quick learner. *Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service. If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Arabic Speaking VIP Travel Account Manager (SMJM332999) Euro London Appointments are working with a global travel and concierge company on an exciting position for an Arabic speaker. Are you a travel expert with fluent Arabic and high-end customer support experience? If so, please read on. This role requires a highly motivated candidate and somebody with infectious enthusiasm. The purpose of this role is to manage high-profile accounts in the Middle East where you will build and develop successful customer relationships. You will deliver a bespoke service, offering expert advice from the start of the project through to completion. So what's in it for you? This role offers an attractive salary (depending on experience) and benefits package including rewards for length of service, performance related bonus and discounts at luxury venues. You will be part of a high-achieving team covering a global customer base and will always go the extra mile for customers. The key responsibility is to provide exceptional service to members wherever they are in the world and at any time of day or night. You will offer suggestions and recommendations to suit their lifestyle and tastes. There are day and night shift positions available! The ideal candidate will: - Be fluent to native level in Arabic - Be fluent in English - Have previous experience in a luxury concierge position - Have previous experience in the Middle Eastern markets, preferably in the travel industry - Possess excellent communication skills - Be dedicated to the highest level of customer support - Thrive in fast-paced and highly demanding environments - Have experience in the high-end travel industry - Have strong negotiation skills If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Fluent Swedish or Dutch First Line Support Surrey. Working for this leading International provide of Talent Assessments, you will be responsible for, providing support to customers, who are experiencing technical issues with their systems or service. Responding to incoming calls and emails, you will provide support in line with SLA's, in order to drive optimum service to Customers. You will need to keep accurate records of each call, through to resolution/escalation. We are looking for candidates with: Fluency in Dutch or Swedish (and English). Experience of working in a Customer Services environment. MS Office skills. Excellent communication skills. Flexibility to work shifts between 7am and 6.30pm. If you are interested please contact Claire on 01753 66840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent French or German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French or German (as well as English)? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French or German . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Dutch or Polish Customer Support Data Analyst Berkshire Working for this productivity solutions provider you will be tasked with providing excellent customer service, through accurate data analysis and delivery of financial business reports (Composite reporting). Providing an excellent standard of customer service in local language to their regional client base and designing or implementing successful changes to improve Customer Satisfaction. It is an excellent opportunity to combine a strong background in customer services with a flair for numeracy and a good understanding of data analysis. This is a unique role, offering variety that most support roles lack. So if you are looking for a new challenge, get in touch! We are looking for applicants with: Strong numeracy skills : ideally a Degree, or equivalent in a Economics, Accounts or Business Studies. A proven track record in providing excellent customer services to an international client base. Experience of working within a supplier/client environment. Experience of client relationship management through telephone and email interaction. Experience and ability to work to tight monthly deadlines on key projects. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Spanish & Italian speaking Customer Service Agent Buckinghamshire (Temporary for min 1 month ) On behalf of our client, we have a fantastic opportunity for a Spanish & Italian speaker to join a truly international company. This great (minimum 1 month, more likely longer) opportunity offers you a variety of tasks in a international environment. You will be working in a beautiful office in an exciting customer service role advising and helping your customers with all kind of questions in Spanish and Italian. Our client is looking for a candidate who is fluent in English and Spanish and Italian and comfortable reading and replying to emails in both languages (Spanish and Italian) Please note, this is an email based customer service role, therefore your writing skills in Spanish and Italian must be perfect. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, finance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *Experience within a customer service role *Fluent in Spanish and Italian and English *Experience with customer service within an office environment is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected Skills: *High attention to detail *Flawless skills in Spanish and Italian *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours and the possibility to take part in a well known company. They are truly international and you will be able to speak and write Spanish, Italian and English on a daily basis. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_SPA/ITA Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Are you a fluent German speaker looking to launch a career in IT? Do you have retail experience and are looking for an opportunity to build on the skills you have gained? Do you want to work with an international organisation with exciting growth plans? Euro London Appointments are working with one of the largest global franchise networks (more than 40,000 worldwide) to find a German speaker who is computer literate and looking to step in to a service desk environment for an upcoming maternity cover. This role will suit somebody with retail experience and an interest in technology as you will be able to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. This role is a fixed term contract expected to last between 6-9 months starting in December 2017 or January 2018. The ideal candidate will: - Be fluent to native level in German - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a CRM Specialist or Systems Administrator with a desire to make a big impact at a market leader ? If so, our client, an entrepreneurial, international property investment specialist based in West London needs to swiftly find a highly motivated CRM Systems Specialist to be responsible for supporting the development, implementation and roll-out across the UK branch and Europe of a new CRM system. Working in a collaborative, open environment in West London, you will take ownership for leading the sourcing of our client's new CRM system, supporting the development team in close liaison with the Sales and Marketing teams. Your focus will be to support the end-users addressing functional issues, reporting processes training and ensuring data integrity. As an advanced level CRM systems administrator with at least one prior experience working to implement new CRM systems you're comfortable in a sales environment but able to collaborate with Digital and Development specialists. Responsibilities *Acting as the system administrator lead for CRM Platform issues and performing end-user administration tasks, providing 1st line support and troubleshooting on issues with the platform and third party tools. *Maintaining CRM contact data records or the organisation, overseeing data cleansing and looking for ways to continuously improve the functionality and accuracy of the data held within it , collaborating closely with the Sales team. *Owning , developing, and executing the technical roadmap for CRM, working closely with the system's users. *Increasing the use of the CRM through user engagement , developing CRM workflows to support business processes , extracting data, producing tailored reports and responding to other team member's requests. *Providing CRM training to staff on an on-going basis. *Working with the team to plan and implement mid-to-long term strategy to improve the use of software across all business units. Requirements *Prior CRM experience in at least one professional experience. *Experienced in leading CRM Implementations, managing projects from planning to completion. *Ability to migrate data in future from an existing SalesForce hosted Property Management solution. *Proven ability to develop clear understanding of stakeholder's needs and incorporate them in to processes and solutions. *Proven experience of analysis , extraction and translation of complex data. *Business requirements gathering experience. *Experience in data manipulation and cleaning. *Strong interpersonal skills to influence, persuade and encourage CRM end users. *Good experience with SQL or Oracle *Strong Excel skills *Fluent English with excellent written and verbal communications skills. Other European languages such as German, French, Spanish or Italian would be beneficial but not essential. In return our client can offer excellent career progression in a niche , specialist company with a fun and creative working environment where the ability to take initiative is highly valued.