Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • A leading international money transfer firm is currently hiring a Somali speaking Compliance Officer to join its London office. The purpose of the role is to perform AML functions on an on-going basis, including the detection and reporting of suspicious transactions and activities and the assessment, review and development of AML functions within the business. It will also be your duty to promote, develop and establish a culture of compliance in accordance with regulatory requirements of bodies, such as the FCA and HMRC, among all employees, representatives, and clients - both corporates and charities. Experience: Educated ideally to degree level or equivalent and hold a recognised AML qualification Ideally proven knowledge of, and experience working within, a compliance, legal and regulatory environment Initial compliance experience in the financial industry, ideally within a similar Money Services Provider Skills: Excellent interpersonal skills, with the confidence to deal with people at all levels both internally and externally Strong verbal and written communication skills in English and Somali, and the ability to articulate issues to internal and external audiences Flexible and resilient Good organisation and planning skills, including attention to detail with an enquiring analytical mindset Self-motivated with good teamwork skills Sound judgement, problem solving and decision making skills IT literate operating Microsoft Office, in particular Excel and Word Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • English Speaking Customer Service Executive - No French Required Our client a leader in the tourism trade is looking for speakers of English to join their team in Lille, France to provide excellent customer service to their customers based across the globe. The role involves:  Liaising between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;  Delivering high level of customer service;  Actively participate in various projects within the department; The ideal candidate:  Has excellent communication and problem solving skills;  Takes responsibility and ownership;  Is passionate about helping customers;  Is fluent in both written and spoken English and Spanish;  Is available Full-time (35h/week) and flexible in work schedule;  Is in possession of a valid work-permit for France or is an EU citizen.

  • Title: Senior Customer Service Advisor - German Speaking Location: London Canary Wharf Pay rate £18.00 holiday pay Startdate: ASAP If you are a German and you are looking to have an international career based in the middle of London Canary Wharf, Please read the following! I am urgently recruiting at the moment for a German Speaking Customer Service Advisor with experience in Sales Support. I am working with an established international financial service company based Canary Wharf, they specialise in training professionals in the anti-money Laundering/Financial Crime sector. They are a well respected company that has over 55,000 members worldwide. As mentioned they specialise in training professions in the AFC sector. Over the last 4 years we have been providing staff such as German, Dutch and French Senior Customer Service Advisor: *Provide customer service via phone, email, and by answering questions concerning corporate products, services, accounts, and update of customer data *Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience *Resolve product or service problems by clarifying the customer's enquiry or complaint, determine the cause of the problem, provide best solution to solve the problem and follow up with Customer to ensure full resolution *Fulfill and support customer requests and orders *Identify cross-selling opportunities and refer leads to the Sales team *Deliver or assist with special projects as assigned by Manager *Produce customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take lead on resolving all German speaking enquiries Assist with events *Maintain registration lists and deal with event related enquires *Assist with registration desk onsite at events *Printing of event related materials *Perform other event related duties as assigned Other *Host German Language events online *Assist with ad-hoc projects Skills *Fluent in German and English *Minimum four-year's experience in a customer service, sales support, or help desk capacity *Overall understanding of the customer service and sales processes from conception to completion *Excellent written and spoken communication skills in both English and German *Good teamwork and relationship building skills *Knowledge of MS office including Word, Excel, PowerPoint, and Outlook *Proficient in CRM software; Salesforce.com experience is a plus *Excellent problem solving skills *Good reporting skills, able to present information and prepare reports *Excellent numeracy and Excel skills

  • German speaking Customer Service Agent Surrey (Temporary for min 6 months, temp to perm option) On behalf of our client, we have a fantastic opportunity for a German speaker to join truly international company. This great (min 6 months, temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be working in a beautiful office in an easy to reach location for a well known company specialising in the pharmaceutical sector. Our client is looking for a candidate who is fluent in English and German and comfortable speaking on the phone. Please note- this is NOT a sales role. Tasks: *First point of contact for non technical questions *Resolve customer issues and questions *Communication between departments; sales, logistics, fincance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry Experience: *3 years experience within a customer service role *Fluent in German and English *A Bachelors degree *Experience within the pharmaceutical sector is an advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Experience within ERP and SAP *Advanced Excel knowledge Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment in a great location with reasonable working hours and the possibility to stay long term. They are truly international and you will be able to speak German and English on a daily basis. The role is temp to perm, on a permanent basis you can earn up to 31k p.a. in this role. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Surrey Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website

  • Our client is a Japanese company with their European head quarter in Frankfurt am Main. They supply companies worldwide with mechanical components and their client base is amongst others within the automotive, electric, semi-conductor and packaging industry. They are currently looking for a Inside Sales Support Representative to be based in Frankfurt and working towards the Czech and Slovak markets. If you have experience in these countries and have worked in a similar role then this could be the perfect opportunity for you!   Inside Sales Support (m/f) – Czech and Slovak Market Permanent Position / Frankfurt am Main Your new duties and responsibilities As the new Inside Sales Support Representative you will be dedicated to the internal sales support and customer satisfaction for clients in the Czech Republic and Slovakia. You will actively support the sales and marketing team as well as be the first point of contact for clients in regards to any issues, questions, orders etc.  The clients are all B2B. Other day-to-day tasks will include: •    First point of contact for clients when they have questions, issues or concerns •    Support the sales and marketing team •    Confirm orders •    Manage claims •    Put together offers and process orders •    Upkeep of the various reports, lists and CRM system Your profile As the new Inside Sales Support Representative you should be customer service oriented and have a dynamic personality. As you will be working in a highly skilled team – it is a prerequisite that you are a team player. You should have the ability to work under pressure and to remain calm in demanding situations. You should have experience in a similar role i.e. customer support, sales support, inside sales, within a B2B environment. The ideal candidate should also have the following qualifications: •    Fluent Czech or Slovak speaker •    A high level of English and German mainly for internal purposes •    First experience within sales support, customer service or admin experience •    Customer Service oriented and strong communication skills •    Good organisational and planning skills •    Good MS Office Your Benefits Our client is offering you a place within a truly international company. If you enjoy working closely with customers and thrive upon providing good service and assistance, then this is the position for you. Our client is offering a competitive salary. I would be happy to discuss this further with you upon receipt of your CV. Interested? If you meet these criteria then please send your full application via email with reference 334232 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • Are you looking to combine your customer service skills with your fluency in French? This role in the Lincoln area will provide exactly that. You will speak with customers, resolve queries, take orders, process orders, contact customers to advise of shipment updates and case resolutions; Prepare simple quotes and orders and work closely with our sales and technical teams to empower clients to maximise the benefits of our products. Fluency in French and English is essential. Ideally, you will have previous office experience and possess excellent IT skills. Knowledge of Microsoft office is essential along with an excellent telephone manner and a calm confident nature to speak with clients in a professional manner at all times. Candidates with high business fluency in French and English and who have their own transport need only apply. The role is to start ASAP. Competitive salary and benefits. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Advisor (German & English speaking) On behalf of our client, we have a fantastic (permanent) opportunity for a German speaker to join a well known company based in Cambridge. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting products. Our client is looking for a candidate who is fluent in English and German, available immediately and a great team player. Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via email and telephone (only inbound) *Manage special requests and complaints in a friendly manner *Provide a high level of customer service *Actively take part in various projects within the department *Promote the great company culture along with your colleagues The client is a very well known company offering a very competitive salary in an exciting work environment. The role is 40 hours per week but you need to be flexible in your work schedule. If you are fluent in German, available immediately and up for a new challenge, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Cambridge Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Do you have experience in a customer service role? Are you fluent in English and Italian? Do you enjoy dynamic international environment?  If so please continue reading: I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office.   Client Service Advisor (m/f) with French   Your responsibilities: -       First point of contact for customer queries & information exchange -       Management & processing of customer enquiries to ensure customer satisfaction  -       Improvement of firm processes -       Maintenance of already existing client relationships -       Integration of new clients -       Actively participate in identifying and resolving any issues -       Research and update customer records   Your Profile: -       Some experience in customer service, client service, or a similar position. -       Fluent in French & English (written and spoken), with good German. -       Outstanding customer service and communication skills -       Problem solving skills -       Strong organizational skills and ability to work independently -       IT affinity   Your Benefits: -       Attractive salary -       Dynamic and proactive team -       Lively work environment -       Support in showing own initiative   Interested? If you meet these criteria then please send your full application via email to Manuela Ziegleder at m.ziegleder@eurolondon.de I look forward to hearing from you!   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Do you have experience in a customer service role? Are you fluent in English and Italian? Do you enjoy dynamic international environment?  If so please continue reading: I am recruiting for an international software company providing intellectual property services and solutions with over 1500 employees worldwide, who is looking for an experienced Client Service Advisor to support their international clients from their Munich office.   Client Service Advisor (m/f) with Italian       Your responsibilities: -       First point of contact for customer queries & information exchange -       Management & processing of customer enquiries to ensure customer satisfaction  -       Improvement of firm processes -       Maintenance of already existing client relationships -       Integration of new clients -       Actively participate in identifying and resolving any issues -       Research and update customer records   Your Profile: -       Some experience in customer service, client service, or a similar position. -       Fluent in Italian & English (written and spoken), with good German. -       Outstanding customer service and communication skills -       Problem solving skills -       Strong organizational skills and ability to work independently -       IT affinity   Your Benefits: -       Attractive salary -       Dynamic and proactive team -       Lively work environment -       Support in showing own initiative   Interested? If you meet these criteria then please send your full application via email to Manuela Ziegleder at m.ziegleder@eurolondon.de I look forward to hearing from you!   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Sai parlare fluentemente Italiano e Spagnolo? Sei una persona comunicativa che piace a lavorare in un team internazionale e creativo? Ti piace il contatto con clienti internazionali? Si, allora continua a leggere… Situata a Monaco di Baviera, il mio cliente è una azienda di moda internazionale e eminente nel suo settore. Si è specializzato con moda out-door, sport e abbigliamento professionale. Questa posizione è una ottima possibilità di iniziare una carriera in un’ambiente lavorativo  internazionale. Inoltre è una opportunità perfetta per usare le lingue nella vita quotidiana. Questa potrebbe essere la tua chance! Cerco attualmente una/uno: Customer Service Representative (f/m) Italian & Spanish Responsabilità: Mantenere e migliorare i rapporti commerciali Gestione ordini & prenotazioni Creare stretti rapporti con I client al telefono e via email Fornitura di informazioni tecniche sui prodotti e consulenza ai clienti sulle condizioni del mercato Identificazione di nuovi clienti e collaborazione con il team di vendita per la preparazione di proposte Assistere a progetti nelle varie settori Tuo Profilo: Formato a livello di laurea o prime esperienze in una posizione simile Fluentemente Italiano e Spagnolo, altre lingue desiderate Esperienze con MS Office: word, excel, outlook, database Abilità in Servizi clienti Orientata alle vendite Interessi in sport e attività tempo libero Flessibile e capace di lavorare in equipe Perché mandare il curriculum? Ambiente lavorativa amichevole e professionale Ottime opportunità di carriera Posto di lavoro a Monaco di Baviera, ben collegata   Se è proprio questo che ti piace e se le tue esperienze si combaciano con quello che cerchiamo non esitare di contattarmi subito!   Mandami il CV in inglese o tedesco idealmente in un documento Word a Manuela Ziegleder tramite email to m.ziegleder@eurolondon.de In attesa di ricevere il tuo CV! Tutti i candidati devono avere una documentazione valida che permette di lavorare in Germania. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de