Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

Application Support Analyst-work visa sponsorship

We are looking for a Mandarin speaking Application Support Analyst to work in Central London, 40 hours a week, nights shifts, working hours: 5 out of 7 days a week, 15:30 to 00:00(extra £20 allowance per shift), or 23:30 to Fri 08:00(extra £40 allowance per shift) with 1 hour break. You will be paid £28k basic salary and £20 or £40 allowance per night shift.

What you will be doing:
*Proactively monitor the production services.
*Provide first line support to customers.
*Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
*Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
*Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
*Work with the UAT team to test new clients to agreed standards during the on-boarding process.
*Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the service.
*Work with, and communicate to, all customers and internal technical staff during implementations.
*Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
Requirements:
*Good technical background. Most desirable is the experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
*Application support and operations in a client facing, financial environment.
*Experience of project delivery life cycles, in accordance with industry best practice. An understanding of ITIL is beneficial.
*Knowledge of Salesforce is an advantage.
*Fluent in Mandarin and English

If you think you have the right experience for in this role, please apply with your CV, email w.yang@eurolondon.com or call on 0207 029 3799. I look forward to hearing from you

Berater

image

Wendi Yang

About me: I grew up in Xi’an, a City in central China and moved to the UK to discover different cultures and experience the European lifestyle. Before moving to London, I lived in Liverpool for 2 years. I have worked in recruitment for over 3 years now and mainly focus on the Chinese Market. The reason why I love what I do? Recruitment offers a day-to-day challenge which makes you develop determination and mental toughness.

In my free time I enjoy going to the country side on long hikes or bike rides.   I also enjoy a cold beer on a sunny day.

Fun fact: I hiked up the Mount Hua, known as one of the most dangerous hikes in the world!

More

This job has now been filled but you may be interested in:

 
  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • A large international insurance company are looking for a German speaker to join their Global Manager Research team in London. You will be conducting research across managers investing in credit globally including traditional and alternative credit. In this role you will be interviewing some of the most highly respected credit investment managers in the word enabling the team to form more accurate views on such areas such as investment skill and meet their client's aims. The team is responsible for facilitating better outcomes for their clients as well as continuing to innovate these great ideas in to client's portfolios. You will also have the opportunity to develop personally through their training curriculum and study programme. Excellence *Meet fund managers to evaluate investment teams, their business, culture, investment processes and risk management. Understanding of expected returns and risk drivers. *Produce detailed due diligence documents and communication of research views for client consumption. Clients *Explore, understand and assess the key issues that their clients are facing and structure appropriate recommendations, communicating clearly why your ideas address their unique business needs *Influence and persuade key client stakeholders (advisory and delegated portfolio managers) around ideas that are beneficial to clients *Ensure that our ideas can be accessed by clients in as many markets as possible People *Building relationships with managers, maintaining the research data portal and acting as a point of contact to provide information about the managers to their Investments colleagues globally. *Build relationships to develop natural ease and effectiveness when dealing with clients/colleagues at all levels Financial *Support the generation of new business as part of the broader team including new product ideas, or strategy changes. *Ensure that we have the right balance of great ideas by number and capacity, facilitating negotiation of better terms and economics for our clients Requirements: *2-7 years of credit experience (fund of funds, consulting, portfolio managements or credit analysis) or wider experience in investment and an interest in credit investment *Fluency in investment-technical German to a high standard is essential. Other languages are desirable *Effective oral and written communication skills and presentation skills *Well-organised and detail-oriented *Flexibility and desire to build relationships with colleagues and clients *Progress in CFA or other professional qualification an advantage, willingness to undertake the CFA essential This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skill-set please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.