Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

Client Service Manager - French Speaker

Client Service Manager- French speaking

The company:

Just on the brink of their 20th birthday, this is a software company that provides assistance and protection to companies with an online presence. They specifically focus on a number of categories but the two main areas Include Domain and Brand protection. They are looking for an experienced Account manager or customer success managers to move in to this role, who also speak French!

Based here in their London office you be part of a growing client services team and will be given clients to manage on a daily basis, now this can vary from 7 to up to 20 at any given time so organisational skills are very important!

You could be responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs and in order to successfully fulfil this they need to be highly organised. CSMs work independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. The better service you provide the more likely the Client is going to resign with you!

There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential, as you will be managing the client post sale and are required to provide a high level of service to corporate clients that can range from Institutional clients to luxury brands.

Role Responsibilities:

-Manage all aspects of client management to include: account set-up, domain registrations (both estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction
-Function as the main point of contact to assigned clients - oral and written correspondence
-Act as the internal advocate for the client
-Monitor registration and renewal data for clients
-Co-ordinate and manage regular service reviews
-Effectively advise clients on products and services

Specific Role Requirements:

-Minimum 4 years dedicated experience within a pure client services role
-Good oral and written communication skills in English and French!
-Good organisation and decision-making skills
-Team player - ability to work with others in different time zones
-Experience working in a fast-paced environment
-Ability to multi-task projects simultaneously
-Can-do, energetic mentality with the motivation to excel
-Proficiency with MS Office Suite (Word, Excel, PowerPoint)
-Good understanding of contract management, accounting, and business management practices
-Ability to effectively manage requests from management, technical and administrative staff, and clients
-Must credit attention to detail and accuracy as a strength
-Ability to handle stressful situations with poise and professionalism

If you would like to apply for this position then please apply with your updated CV in a WORD format.

Apply through here or send me and Email Directly! L.young@eurolondon.com

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.



This job has now been filled but you may be interested in:

 
  • The Company: My client allows small companies to be able to apply for loans through a quicker application process allowing more flexibility with financial assistance. They use the latest technology to offer access to credit with a five minute application process and a decision in a matter of hours. Their aim is to finance a million small businesses in the next 10 years so they need bright pro active people to help reach this target. Responsibilities: - Quick and accurate processing of customer documents for loan applications using a CRM and analytical system. - Pre-screening potential customers as well as verifying applicant's credit history and financial information. - Assist in developing new processes for document review - Uphold their compliance standards If you are successful you will also be working closely with their Customer Journey Executive & Credit Analyst Team, where you will be responsible for providing high quality and completeness of business documents. Requirements: - Good understanding of financial documents used in Germany - Be a strategic thinker who can find solutions - Be able to communicate with other teams in other offices - Pay extreme attention to detail and spot missing data immediately - Be able to manage admin and data analysis Benefits: There are many perks to this company which provides a smart, fun and international environment with flexible working hours in a lovely office in central London. You can get your birthday off as well as go away on company retreats in fantastic locations and many more. This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skillset please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • I am now working with a financial institution that is everything but traditional. If you want to join a company that is helping small business with their finances and want to put your finance/business degree to use, apply today! In this role you can expect: -Supporting client with their applications -Reviewing clients' financial documentation -Verifying details and documents submitted to company -Identifying potentially fraudulent information -Ensuring all internal policies and standards are met -Supporting German market As mentioned this is anything but a traditional company therefore you will be working in a smart and casual environment with great benefits such as company retreats, active clubs, office yoga, enhanced parental leave, stock options, attendance to tech conferences and many more. Send us your CV if you are: -Native or near-native German speaker -Fluent in English -A business/finance graduate -Interested in the Fintech sector -Attentive to detail and have an analytical mindset -Familiar with financial documents If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com