Client Service Manager- French speaking
Just on the brink of their 20th birthday, this is a software company that provides assistance and protection to companies with an online presence. They specifically focus on a number of categories but the two main areas Include Domain and Brand protection. They are looking for an experienced Account manager or customer success managers to move in to this role, who also speak French!
Based here in their London office you be part of a growing client services team and will be given clients to manage on a daily basis, now this can vary from 7 to up to 20 at any given time so organisational skills are very important!
You could be responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs and in order to successfully fulfil this they need to be highly organised. CSMs work independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. The better service you provide the more likely the Client is going to resign with you!
There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential, as you will be managing the client post sale and are required to provide a high level of service to corporate clients that can range from Institutional clients to luxury brands.
-Manage all aspects of client management to include: account set-up, domain registrations (both estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction
-Function as the main point of contact to assigned clients - oral and written correspondence
-Act as the internal advocate for the client
-Monitor registration and renewal data for clients
-Co-ordinate and manage regular service reviews
-Effectively advise clients on products and services
Specific Role Requirements:
-Minimum 4 years dedicated experience within a pure client services role
-Good oral and written communication skills in English and French!
-Good organisation and decision-making skills
-Team player - ability to work with others in different time zones
-Experience working in a fast-paced environment
-Ability to multi-task projects simultaneously
-Can-do, energetic mentality with the motivation to excel
-Proficiency with MS Office Suite (Word, Excel, PowerPoint)
-Good understanding of contract management, accounting, and business management practices
-Ability to effectively manage requests from management, technical and administrative staff, and clients
-Must credit attention to detail and accuracy as a strength
-Ability to handle stressful situations with poise and professionalism
If you would like to apply for this position then please apply with your updated CV in a WORD format.
Apply through here or send me and Email Directly! L.firstname.lastname@example.org
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.