Field Service Engineer - Berlin/Mannheim/Frankfurt

Our client, a major Medical Technology player focusing on women’s beauty and health is expanding their presence in Berlin and Leipzig and are looking for a Field Service Engineer to join their team. 


The Field Service Engineer to perform direct service activities on Client’s Diagnostics products in the field. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. 


Key Responsibilities:

  • Provide instrument and sample preparation training to customers
  • Install instruments at customer sites
  • Supporting marketing activities such as exhibitions
  • Provide emergency service and repairs and Preventative Maintenance as requested by customers
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting
  • Planning of laboratory design for new instrument installations
  • Maintenance and accuracy of assigned inventory
  • Special assignments and administrative duties as directed by Field Service Manager or designate
  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments
  • Promote service agreements to customers
  • Perform other assigned duties as required
  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports
  • Assist with on-site training of new personnel under supervision of senior personnel
  • Successfully performs duties with minimal daily supervision


Key Qualifications and Experience:


Required Knowledge/Skills:

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
  • Strong interpersonal and customer satisfaction skills
  • Similar/comparable customer based laboratory environment
  • Effective time management skills