French Client Success Executive
Wooburn Green, Buckinghamshire
A leading price analytics company is seeking an experienced Client Success Executive to join its team. The ultimate goal is to grow client retention.
We need an energetic Client Success Executive, excited to engage with our amazing global clients, assist them with the on-boarding, training and use of our platform.
One who can ensure our users have full understanding of our service and its value; and possess the ability to recognise what drives value for them. You will be proactive and motivated, great at prioritising and able to work well in a fast-paced environment.
You can expect to be talking to clients every day - making outbound calls, completing business reviews, reacting to low usage, hosting training or best practice sessions as well as day-to-day support.
This is not a sales role. Your objective is to help our clients achieve their goals through our services not sell them more features. Your passion should be to turn every user into an advocate of our services.
You will also be an internal client champion, dedicated to helping the business provide the right services and features.
All this will ultimately lead to higher year on year client retention. It's a busy role, that will require your determination, energy and drive to succeed.
You would report to the Customer Success Manager and be responsible for approximately 150-200 of our growth clients.
HARD SKILLS REQUIRED
*Previous experience as a client success or account manager role working in a business to business, subscription-based environment.
*Comprehensive understanding of business service software and the benefits they bring.
*Excellent verbal and written communication skills, must be comfortable using the phone as well as addressing a group of people with confidence and gravitas.
*Fluency in the French language is essential.
SOFT SKILLS REQUIRED
*Extremely organised with high attention to detail.
*Highly motivated, resourceful, and results-orientated.
*Excellent social skills; friendly and outgoing, not afraid to connect with new people.
*Ability to build rapport & communicate effectively with business clients from middle managers up to and including the C suite of large global organisations.
*Excellent multi-tasker, able to take on many projects without dropping the ball.
If you are interested please contact Claire on 01753 668840 or emailing your CV to firstname.lastname@example.org. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com