Bilingual Operations Assistant - French, Spanish, Italian or Japanese
Do you speak one or more of the above languages (as well as fluent English) and have previous experience in Operations/Administration or Customer Services and strong Excel skills?
We have an exciting opportunity for someone to join a rapidly expanding E-Commerce company as an Operations Assistant.
Roles and responsibilities:
*Answer all incoming customer queries via email (Across all of our European platforms)
*Processing customer orders
*Organising returns or exchanges of goods
*Customer service experience and the ability to deal with difficult customers is highly beneficial.
*Liaising with warehouse on packing and shipment.
*Working towards group and individual KPIs and targets.
*General administration duties as and when required.
*Update and generate sales reports on a monthly basis.
*Place Orders with Suppliers.
*Improve current operation process by setting and maintaining automated data processes.
*Use data modelling practices to analyse clients' needs and suggest operational improvements.
*Schedule and lead meetings with clients on specific lines of the business.
*Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage.
As an operation assistant, you will possess the following key skills:
*Excellent customer service skills
*Knowledge of MS Word and MS PowerPoint.
*Excellent Knowledge of Excel (Basic formulas and Pivot Tables)
*Effective presentation and communication skills
*Clear and confident phone handling skills
*The ability to provide a high level of service, sometimes under pressure in a busy environment.
*The ability to work flexibly.
*A positive and professional approach to workload.
*Excellent attention to detail.
*Excellent fluency in written and spoken English is essential
*May be required to carry out occasional accounts duties.
*Previous administration experience is desirable but not essential
*Fluency in one of the other following languages is highly beneficial: JAP, IT, FR, ESP.
If you are interested please contact Claire on 01753 668840 or emailing your CV to firstname.lastname@example.org. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com