A global multinational based n Belgium is looking to appoint a new Customer Service Supervisor for their multilingual Customer Services team. The successful candidate will be fluent in German and English and ideally in French/Dutch or Swedish.
Some of the core duties will include:
*Monitor and report on KPIs for activities including phone calls, outbound shipments, collections, order entry, cycle times, credits. Employ LEAN initiatives to improve performance and efficiency.
*Present quarterly meetings with regional sales teams to review KPIs and build relationships. Understand how Commercial and CS can help each other to improve process and customer experience.
*Analyse credit note reason codes to find root cause of persistent issues for feedback to CS team to drive accountability
*Provide back up to other CS regions where required.
*Run the CS team rota to allocate resource appropriately to exceed these KPI targets.
*Provide continuous training to the team to improve customer experience through additional process and product knowledge, handling the shared inbox, orders, Stock Sync, Returns. Highlight the consequences of errors to drive accountability for the quality of work produced.
*Identify and implement process improvements, and establish best practises.
Requirements for the role include:
3-5 Years Customer Service Supervision experience in a B2B environment
Logistical experience preferable (Customs documents, organising shipments for destinations outside EU)
Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
Ability to work under pressure to short deadlines
Fluency in German and English and ideally French/Dutch/Swedish.
If you are looking for a new exciting opportunity and meet the above requirements please email your CV to the email provided.
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com