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French Customer Support Specialist

French Customer Support Specialist
Surrey/Berkshire


How about combining your passion for languages, with your exceptional customer facing skills and using them in a professional environment, with a global leading eLearning company; that invest in its people and their career advancement?


Joining the team in Surrey (office location moving to Berkshire later this year), you will be providing support to existing partner relationships across France, to secure renewal and growth.


This job role is specifically geared toward administrative and tactical aspects of the relationship between the client/partner and the business.

You will perform administrative tasks, including, updating databases, providing reporting, scheduling projects and tracking work.
Naturally, you will be providing a high level of Customer Support to internal and external customers by identifying and responding to their needs in a timely and efficient manner.


We are seeking applicants with:
Fluency in English and French (spoken and written).
Educated to Degree level (or equivalent).
Excellent customer service skills, with experience from a client services environment.
Ability to exercise tact and discretion in client/partner relationships.
Excellent time management and organisational skills; and ability to perform under pressure.
Self-directed work habits with sense of personal responsibility.
Excellent, problem solving and analytical skills.
Professional manner with strong interpersonal skills; a team player and a relationship builder.
Ability to work, network, interact and support effective partnerships in a virtual manner with key groups and individuals.
Excellent reflective listening skills.

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com




Berater

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Claire Padgett

Team: Secretarial & Admin Roles

I specialise in: Logistics, Sales Support, Finance, HR, Internal Recruitment

Languages: English & German

I’ve been at Euro London since: 1997

About me: I studied European Business and Technology at University, which involved living in Germany for a year, studying and working;  so finding a role connected to languages and business was always going to be my goal. My career at Euro London has spanned from setting up the Call Centre Resourcing and Euro London “North” teams, to Internal Recruiter and Branch Manager for Windsor and Senior Manager. After taking time out to have my second child, I now work as a Consultant, recruiting for Clients across the UK and Europe.

If I was a famous person, I would be:The Queen – just for a day.

Fun fact: I once lost a game of “fight your way out of the giant paper bag”, on stage in front of 1000 people, which made my daughter burst in to tears with shame.

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