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German Customer Services Executive


Responsibilities:

* Being the first point of contact for clients and customers via email and telephone

*Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary.

*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution.


About you:
*Excellent experience with Customer Care in an office environment

*Excellent written and verbal communication skills. Fluency in German needed

*Excellent written skills and excellent communication skills

*Able to take initiative

*Excellent eye for detail and good organizational skills

*Experience with Microsoft packages

Berater

image

Alex Poyot

Team: Temporaries & Contact Centre Divisions

I specialise in: Temporary Recruitment

Languages: Spanish & French

I’ve been at Euro London since: 2015

About me: I'm a keen footballer and I enjoy learning languages. One thing I love about my job is surprising people - especially when I switch from English to Spanish. My colleagues' reactions are priceless.

If I were a famous person, I would be: Tony Stark (Iron Man)

Fun Fact: I have taken part in the Running of the Bulls at the Festival of San Fermin in Pamplona.

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