An established and globally successful multinational is looking to recruit several experienced Multilingual Customer Service Administrators to work in their Belgian offices..
Some of your principal duties will include:
*Coordination and input of day to day customer orders processing on an Oracle business system.
*Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
*Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes.
*Maintaining the Oracle database with details of all owned equipment installed at customer sites.
*Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
*Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors.
*Arranging deliveries to, and collections from, customer sites throughout Europe, and liaising with the warehouse regarding inbound and outbound activities.
*Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate.
*Support and assist other business units where required.
*Maintain a working and up-to-date knowledge of relevant products, including pricing and product codes.
The successful candidates will speak foreign languages fluently, have 3-5 years customer service experience in a B2B environment. You will have excellent PC skills, including Microsoft Office, knowledge of logistics and shipping documents would be highly desirable but not essential. Also, knowledge or Oracle and CRM is valued.
To apply for this role it is essential to be bilingual and ideally multilingual. Fluency in English along with fluency ( spoken and written )in ideally 2 of the following languages:
Spanish, Italian, Portuguese, German, Dutch, French, Swedish
You will be remunerated with an excellent salary and benefits.
For more information please send your CV to the email provided.
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com