Customer Service - Multilingual

Are you looking for a new challenge?

Are you fluent in German/Dutch/French and English and enjoy dealing with people and being part of a team?

I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German, Dutch and French speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided.

Benefits:

Monday to Friday job (enjoy your weekend)
Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free)
Free breakfast

Job description:

Handle calls or emails in English and German as assigned by management, ensuring individual targets are met on a daily basis
Enter appropriate and correct data in respective data systems
Work towards SLA's as set by management
Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
Carry out all other tasks as assigned by the management team
Strive for a first time resolution to all enquiries via call, email and social media
Support CRM, quality and incident management together with other administrative tasks
Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.

Skills:

Customer orientation
Efficient problem solving
Stress-resistant
Ability to calmly respond to customers
Ability to develop trusting relationship with customers
Team skills
Professional and friendly manner when interaction with customers

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Silvia Midoni

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