French Team Leader

Team Leader - French Speaker

Are you looking for a new challenge?
Are you fluent French and English speaker and enjoy dealing with people and being part of a team?

I am currently recruiting for a successful, transportation company for a native French speaker and fluent English to join their management team. Experience as a Team Leader is required.


Job description:

*Maintain the desired service levels
*Monitor, manage, and optimize team performance
*Perform quality control checks and run coaching and calibration sessions with the team
*Manage escalations
*Analyze and report on team performance
*Manages staff work schedules
*Run daily team huddles and manage priorities


Skills:
*Experienced as a Team Leader
*You will need a growth mindset, strong people skills and an analytical outlook
*Passionate about delivering outstanding customer service
*You will need to be bilingual in French and English
*Flexibility. Customer support runs 24/7 through calls, email and in-app chat support. We require you to be flexible for the shift patterns which include nights and weekends.


Benefits:
*35K - 42K Salary
*Monthly credit for journeys
*Delicious lunches provided daily.
*Vitality Healthcare, including discounted gym and other benefits.
*Life and Health insurance
*Free On-Site Parking

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

Berater

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Silvia Midoni

Team: Customer Services and Contact Centre Division

I specialise in: permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in UK and EU.

Languages: English, Russian and Romanian

Fun Fact: I have 2 degrees ( journalism and acting & performance) but straight after University got a job as a HR manager.

I’ve been at Euro London since: May 2019

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