Our client is looking for a Customer Success Specialist within the field of accounting software. This role suits candidates with experience in operations, project and change management. You should be data driven with the ability to translate customer issues into tangible stories that engineers and product teams can use to develop new solutions.
You will troubleshoot, understand, and collect data on complex issues working towards resolution with engineering and product teams.
This role is pivotal in accelerating product features or workflows enhancements to support Customer Success specialists in their daily job with customers. You will ensure a fluid communication regarding escalations, issue resolution, and own testing and communication back to the Customer Success team before releases and launches.
You will also help run experiments, lead projects that provide insights and learnings on customers’ behaviour. You will consistently demonstrate good judgment in selecting methods and techniques for obtaining solutions to solve big customer problems. You will act independently in determining methods and procedures on new assignments.
Specific responsibilities include:
Salary approx. 45K€
Please send your CV to email@example.com
Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.
Equipe : Paris
Spécialisée en : Recrutement de profils internationaux pour le marché français.
Consultante à Euro London depuis : 1999
A propos de moi : Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.
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Our client, an international Purchasing Company for food retail chains, is seeking a Junior Franchisee Support Manager, based in their office in Lieusaint. You will coordinate the day-to-day supply chain activities with the distribution partner to ensure the smooth flow of stock though the supply chain to franchisees. You will host and present various Franchisee-facing activities that help drive engagement and satisfaction levels of Franchisees in France. You will build strong relationships with all stakeholders (franchisees, distributors, internal contacts) to ensure all products are delivered in store according to agreed timeframes and volumes. Principal responsibilities: Coordinating all supply chain activities that relate to the normal product lifecycle for delivery of produce to the franchisees. Reviewing daily reports with distributors to maintain KPI achievement and maximise availability. Analysing distributor data to produce ad hoc reports that identify clear actions that will support Franchisee sales and profitability. Implement monthly price change information, working to ensure the correct prices are maintained across all data points and price file information internally and externally. Supply chain communications working in conjunction with the Senior Franchisee Support Manager and the Marketing and Communications team. Ensure incoming Franchisee queries are reviewed and resolved in a timely manner. Engage regularly with the Support Desk and other teams to proactively manage issues for Franchisees. Continuously develop own understanding to provide quicker and more robust responses times to enquires, enhancing customer satisfaction. Actively participate in Franchisee meetings, including face-to-face, online and phone calls. Profile Required: - Supply chain background, preferably in the food retail industry - Strong stakeholder management skills - Previous experience working with franchisees - Experience in face to face interaction with customer base - French to native standard with fluent English Salary: 40K€ - 42K€ Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted.
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