Notre client est le leader des services de conciergerie, offrant aux marques (banques, automobile, luxe etc.) des solutions de fidélisation personnalisées pour leurs propres clients.
Vous travaillerez en tant que Conseiller Clientèle pour la réservation des spectacles, évènements, diners etc. pour les clients de haut niveau. Vous serez basés dans les bureaux en Paris centre et serez flexible pour travailler dans l’amplitude horaire d’ouverture du service : 7h à 22h, du Lundi au Dimanche (planning de shifts préparé un mois à l’avance)
Votre rôle sera de prendre en charge les demandes des membres dans le respect de la charte qualité et des engagements de service.
Vous identifierez le besoin client, le conseillerez et lui apporterez des conseils personnalisés, des recommandations pertinentes et/ou la solution adaptée.
Vous serez amené à traiter aussi bien des demandes du quotidien que des demandes plus exceptionnelles (réservations de restaurants, billetterie, organisation d’évènements, recherches divers…).
Votre sens du service client et de l’anticipation participeront à l’enchantement des membres.
En parallèle, vous développerez des connaissances approfondies des différents prestataires et fournisseurs auprès desquels vous représentez les membres.
Ainsi, vous devez construire et entretenir de solides relations de confiance avec les membres dont vous aurez une parfaite compréhension des attentes et connaissances des particularités.
Vous intégrerez une équipe exigeante et dynamique, soucieuse d'offrir à ses clients un service répondant aux très hautes exigences d’une clientèle premium.
Le candidat idéal devra :
• Avoir le souci du détail et le sens du service ;
• Expérience dans un poste de service clientèle
• Posséder d’excellentes qualités relationnelles afin d’interagir de manière professionnelle avec ses différents interlocuteurs ;
• Etre doté du sens de l’organisation et capable de gérer plusieurs tâches simultanément ;
• Allier réactivité, persévérance et diplomatie ;
• Etre à l’aise avec les outils informatiques (bureautique-Email-internet…) ;
• Une expérience de la conciergerie serait un plus.
Salaire : 21K€ - 26K€ selon expérience + prime de 450€ par trimestre
Merci d'envoyer votre CV à firstname.lastname@example.org
Veuillez noter que seuls les candidats présélectionnés seront contactés.
Equipe : Paris
Spécialisée en : Recrutement de profils internationaux pour le marché français.
Consultante à Euro London depuis : 1999
A propos de moi : Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.
This job has now been filled but you may be interested in:
Our client, a rapidly expanding US SaaS company is looking for a talented training / implementation specialist to join their expanding team in central Paris. You will be responsible for the overall delivery of their subscription based solution to accountants. This role would suit candidates who have experience as an accountant but are now looking to transition into a training / accounting solution implementation role. Responsibilities Managing the seamless on boarding of Partner Accountant new and existing clients onto the SaaS solution. Creating and delivering high impact training material to Partner Accountants. Supporting the Business Development Manager by providing consultative support to the Partner Accountants. Validate Salesforce account order and BDM submission. Liaison between internal sales team and external customer Create on boarding plan and communicate to relevant stakeholders and execute to timelines. Manage complex migrations and communicate internally & externally of progress against target. Work across multiple internal and external customers and raise any issues immediately. Report on compliance of internal sales team and adherence to process Assume ‘post sale’ responsibility for account set up and confirmation of units sold Identification of sales or growth opportunities and communication to Leadership team Learn and utilizes specific software tools and problem solving strategies to solve for customer issues, develops and prioritizes recommendations for product and process improvements Apply systems and process thinking to design solutions to identified customer problems / opportunities Profile required Previous experience in a training / project management / implementation role, ideally with accounting knowledge Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others. Demonstrated technical aptitude and skills Strong business and financial acumen Demonstrated project management skills for planning/driving tasks across organizations Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels Customer-focused, with a passion for delivering the best possible customer experience Salary: 35-45K€ basic (50-57K€ OTE) Please send your CV to email@example.com Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.
Our client, a rapidly expanding US SaaS company is looking for a talented Sales Team Manager to join their expanding team in central Paris. The role involves leading a team of Business Development Managers based in various regions of France. The BDMs are responsible for selling their subscription based solution to accountants. You will supervise and develop your sales team to achieve targets and further expand the business. Position based in central Paris, requiring travel to the regions where BDMS are based (Bordeaux, Toulouse, Nantes, Lille, Strasbourg, Lyon, Marseille) Responsibilities: Lead and manage a sales team, consisting of 6-7 BDM Build a high-performance team to achieve business objectives Measure the performance of your teams, by defining personal development plans and by coaching on a daily basis. Help define the sales strategy for France to accelerate company growth Drive team productivity and propose new approaches to innovate and test new ways to sell and market the solution Set up multi-functional collaboration with Marketing, Customer Care and Product teams in order to share best practices and develop synergies Partner closely with the Sales Director for France for forecasting, sales updates and defining targets Experience required: Sound experience in managing sales teams. Experience in managing remote sales teams is ideal. Experience in SaaS sales Native French speaker with fluent English Skills required: • Business planning: ability to understand, analyze and challenge the commercial pipelines of your teams and build forecasts for each region • Strategic thinking: real strategic vision, able to build relevant action plans for each region in line with the strategic approach for France • Cross-functional: able to demonstrate that sales victories have been the success of one or more teams. Able to share best practices • Leadership: able to build a credible strategic vision, to manage and motivate your team, to make others want to follow you and allow your teams to develop and flourish. Salary: 80-90K€ basic, 115-130K€ OTE Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted and that valid working papers are essential.
Our client is seeking English speaking Data Analyst (Senior Sales Operations Analyst) to join their international team based in Maurens-Scopont, Tarn (40 minutes drive from Toulouse). The ability to speak English is essential as you will provide support to an EMEA Sales team. Candidates must have a car as the offices are not accessible by public transport. The Data Analyst will be part of the EMEA Sales Operations team and will play a key role in supporting the EMEA Commercial Ops team with data and reports to enable decision-making. This position will closely interact with various teams across EMEA and IT teams to understand their requirements; design and lead reporting solutions that fits their needs, using the reporting tools that are available in line with best practices. RESPONSIBILITIES: Work with Management and Commercial Ops teams to understand business needs and document requirements Work with Sales Ops team to prioritize business and information needs and establish a clear list of priorities Design reporting solutions that meet the business requirements, lead the creation or update of standard reports Build and maintain standard and ad-hoc reports and scorecards that provide meaningful and clear information for the Business Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources (SAP, SFDC, SAP BI) and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Prepare and publish monthly and quarterly KPI’s and scorecards Act as Super User on SAP BI: user access maintenance, prioritization of tickets, interaction with IT and Business Locate and define new process improvement opportunities PROFILE REQUIRED: Previous experience in data analytics English to native / bilingual standard. French is a plus but not essential. Expert level in Excel Strong knowledge of and experience with reporting packages (SAP BI, SFDC, Business Objects etc) Strong analytical and data mining skills Adept at queries, report writing and presenting findings Salary: 40K€ - 50K€ + 10% bonus, mutuelle, pension scheme, lunch vouchers…. Please send your CV to email@example.com Please note that only shortlisted candidates will be contacted and that valid working papers are essential.
Our client, a leading SaaS company for financial services, is seeking a Sales Executive to develop the French market. Candidates should have experience in selling cloud / SaaS solutions to the financial services sector. You will sell to major investment banks, private equity firms and corporate (CAC 40) enterprises. You will be at ease developing sales relationships within the M&A, IPO and Leveraged Buy-Outs sector. You will be responsible for new business development as well as growing existing business relationships. You will identify and assess clients' needs and demonstrate how your cloud solution will be the most beneficial SaaS solution to optimise the Due Diligence phase of any type of financial transaction. To be successful, you will be able to demonstrate strong team spirit, a positive can-do attitude and independence. Responsibilities Be responsible for and achieve ambitious sales targets, by: • Successfully generating and qualifying leads and prospects • Actively managing the sales process from lead to order with active reporting of pipeline to management • Planning and following up on your activity levels of calls, meetings and pipeline coverage on a monthly and quarterly basis • Daily use of the CRM System (SalesForce.com) for ongoing management and reporting on pipeline, activity and opportunities • Engage in provided training as well as self-development to maintain and improve knowledge of sales skills and product knowledge Profile required: • 2 to 5 years’ sales experience in either Software or SaaS related businesses. Experience from financial service industry and contacts in the French M&A market is a plus. • Proven ability to build and maintain solid client relationships • Strong sales closing skills and proven track record in meeting and exceeding sales targets • Impeccable communication and presentation skills • French to native standard with fluent English • Master degree or equivalent – advantageous Package: 50K- 60K€ basic + 30K€ OTE but commission is uncapped so potential earnings can be much higher Based in: central Paris Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted.
Our client, a well-reputed international organisation, is looking for an Operations / Administration Coordinator based in Fontainebleau. You will work in a truly multi-cultural capacity so an excellent command of English is imperative for the role. There are two roles available (a one year fixed term contract and a 6 month contract). This team is focused on organizing visits from international professional coaches / career counsellors to the organisation, with an aim to provide excellence in leadership development. You will be responsible for all administrative and logistic aspects involved in preparing coaching interventions and leadership journeys for relevant departments and external clients in France and internationally. As part of the job you will be responsible for managing the relationship with the development coaches/consultants, the pre-coaching preparation, the logistics of the coaching delivery, and also post-delivery follow-up. You will also be responsible for keeping confidential data about participants and ensuring smooth communication at all times. Required profile: Experience in a coordination, customer service, executive assistant or operations function Experience with processing and administration Bilingual English / French This is a hands-on position that requires somebody who can deal with multiple stakeholders from different backgrounds (including both external service providers and participants) as well as several programmes simultaneously and an ability to pro-actively manage priorities. Salary : 26-29K€ Please send your CV to email@example.com Please note that only shortlisted applicants will be contacted.