Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

Customer Service Representative (m/f)

My client, an international company offering assistance in travel security and medical advice is looking for you as

Customer Service Representative – German & English (m/f)

Frankfurt area, full time

The role

  • Customer Service in German and English via phone and e-mail
  • Coordinating all customer requests and give advice or forward to the relevant team
  • Document processes in the system and working together with teams of other offices worldwide

 

Requirements

  • First work experience in Customer Service or hospitality
  • Fluent German and fluent English (written and spoken)
  • Service-orientated nature and a proactive attitude

 

Why apply?

  • Working in an international and multicultural team
  • Training programme

 

If you would like to apply for the above role, please submit your application (CV in English) stating your earliest start date and salary expectations to Laura Schaub via l.schaub@eurolondon.de. Please quote reference number GFLS/338030 on your cover sheet.

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com.

Berater

image

Laura Schaub

Team:  Secretarial & Administration and Customer Service - Germany

Languages: German & English

About Laura:

Having worked both as a Management and Team Assistant and in Customer Service, I have first-hand experience of what it takes to build a career in this profession, letting clients benefit from that knowledge and supporting candidates to find the perfect match.  Besides seeking high calibre candidates at work, I just discovered my passion for ballroom dancing.

More

This job has now been filled but you may be interested in:

 
  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Concierge (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Are you looking for a role where you can bring your customer service orientated nature? Do you speak fluent German & English? Then I have two very interesting opportunities with an exciting Fintech lending business that are setting up their brand new office in the heart of Frankfurt!! This company offers a great opportunity to be a part of this growing team right from the start and I have two roles open as: Client Service Administrator and Account Manager (m/f) If you are customer focused and have a passion for building relationships with your customers then what are you waiting for! Some of the duties will include: •    Being a customer focused champion! •    Taking incoming inquiries and making outbound active calls to warm clients •    Driving business growth by understanding the customers needs •    Nurture and maintain existing customer base •    Support the customers through the process •    Address any concerns or issues that arise •    Constant communication with your colleagues in the UK •    Working with the CRM system Your Profile: My client is open to hearing from graduates or candidates with initial experience in a similar role. You should be very open, flexible and motivated with solid communication skills. You must speak fluent German & English and be willing to spend 4 weeks in London for initial training.    Why Apply? This I a fantastic opportunity to join an exciting company who are expanding their market! You will have the chance to develop your career in the future and be a part of the team from the start! There are many additional benefits as listed below: Starting salary between €30,000 and €40,000 per annum (depending on the experience gained) - The chance to be a part of the German team from the start and to grow with the team •    4 week intensive training period in London (accommodation paid) •    Company retreats to the Alps/ or by the sea side •    Company activities including ping pong, football, running and boxing •    25 days holiday including all local public holidays •    Stock options after 6 months of service •    Pension contributions Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Currently in a Level 1 or 2 Technical Support role and looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on!    Our client, an established global player in web based trading technology is looking for a Technical Client Services Manager to join their dynamic team.    Key Responsibilities: Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software Assist with identification of software bugs and work with internal teams to manage through to resolution Resolve technical problems or business workflow issues during initial client communication Investigate and manage trading problems Assist clients identify issues with underlying hardware infrastructure Perform regression testing of full range of products and features on our platform Effectively manage the escalation process for any incidents that cannot be resolved immediately   Key Requirements:   Good academic background, degree educated (minimum Bachelors, in a Computing based discipline, other degree subjects will be considered depending on experience) Good experience and understanding of fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting)  Mininimum 2 to 5 years of relevant Level 1 & 2 Support Experience, preferred Working experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment would be desirable Good organizational skills, ability to work under pressure and to meet tight deadlines Ability to communicate technical/product information to a non-technical audience Excellent sense of customer service (detail- and service-oriented) Self-motivated with a proactive and consistently high output work ethic Fluent in German (Min: C1 German Language Skills) Strong written and spoken English skills   Interested in taking the next step as a Technical Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Conference and Front Desk Executive  (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist and conference executive of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.