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Dutch First Line Support

Dutch First Line Support
Surrey

Excellent opportunity to join a dynamic, International business, using your passion for languages and IT!

The Technical Support Team provide first line and second line support to customers who are experiencing technical issues on a first contact basis, wherever possible.
Providing inbound technical support via phone and email, in accordance with SLA's, updating Salesforce with accurate information.
Supporting internal team with the testing of products.
Perform Outbound courtesy calls to customers as required.

We are looking for candidates with:
Fluency in Dutch and English (both spoken and written).
Knowledge of Windows Operating Systems.
Ability to work under pressure and deliver results.

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Claire Padgett

Team: Secretarial & Admin Roles

I specialise in: Logistics, Sales Support, Finance, HR, Internal Recruitment

Languages: English & German

I’ve been at Euro London since: 1997

About me: I studied European Business and Technology at University, which involved living in Germany for a year, studying and working;  so finding a role connected to languages and business was always going to be my goal. My career at Euro London has spanned from setting up the Call Centre Resourcing and Euro London “North” teams, to Internal Recruiter and Branch Manager for Windsor and Senior Manager. After taking time out to have my second child, I now work as a Consultant, recruiting for Clients across the UK and Europe.

If I was a famous person, I would be:The Queen – just for a day.

Fun fact: I once lost a game of “fight your way out of the giant paper bag”, on stage in front of 1000 people, which made my daughter burst in to tears with shame.

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  • Do you have an engineering degree but also enjoy communicating with global clients and supporting them with their manufacturing processes ? You've got an eye for detail but enjoy communicating process and manufacturing improvements to clients and engineers ? Want to use your French and English language skills daily ? If so , Euro London Appointment's client, a world leading electronic component manufacturer providing products to some of the worlds most renowned industrial and automotive companies, could have a fantastic opportunity for you ! Our client is currently looking for an enthusiastic French speaking Sales Support Engineer to join their international engineering support team in Surrey. This is an exciting multi-faceted role offering excellent opportunities for career development in the electronics and manufacturing field for candidates with a strong analytical and problem solving interest and first-class communications skills. Job purpose The primary responsibility of the role is to generate quotations based on information provided by the customer. As each of our client's designs is unique for different customers the technical specifications must be reviewed by the Support Engineer to generate prices and then allow for production at the manufacturing site. Secondly the selected candidate will verify the customer production package and send to production plants. Very often, the details given to our client to generate quotations are minimal. If the customer accepts a quotation and subsequently orders PCBs from them, the Sales Engineer must ensure that all the appropriate production information is received, from the customer, within a realistic period of time. Thirdly you would be assisting in the administration of quality related issues raised by our client's customers. Production quality is an essential part of our client's business and must be maintained to agreed industry standards. Customer quality issues are taken very seriously, they have to be acknowledged, administered and resolved as efficiently as possible. The Sale Engineers ensures this process runs efficiently for UK and mainland Europe customers. On a daily basis this consists of constant communication with customers, other technical sales staff and production quality staff in order to progress and ultimately to resolve such issues. As our client's customers never communicate directly with the production engineers the selected candidate will act as a pivotal liaison between the two parties on a daily basis to resolve any of the issues listed above. This may also imply visits to the Far East production plants to enable the resolution of production problems. A well-suited candidate is likely to have the following profile : *A Bachelors /Masters degree in Materials, Chemical or Mechanical Engineering *An understanding of Printed Circuit Boards manufacturing would be beneficial but not essential *Excellent written and verbal communications skills in French and English are essential for communicating on a daily basis with customers in the French market , which constitutes a large percentage of the our client's customer base *Experience of customer support is beneficial , or experience in analysing complex design specifications. *Strong analytical and mathematic abilities are essential. *Good computer skills, particularly with MS Office packages and CAD software. In return my client can offer a competitive salary and excellent career development for a talented engineer within an established and successful engineering with a welcoming atmosphere and a truly multilingual environment.