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Financial data-feed technologies savvy ? Passionate about customer support and problem solving ? Driven by new challenges in the financial services sector ? If so , Euro London may have the ideal opportunity for you for 2019 ! We're currently recruiting for a leading global player in the Financial Real-Time data sector currently looking for a talented and industry experienced Technical Support Representative who will work as part of a dynamic global team providing real-time data support technologies support. As someone who has supported data providing information on Equities, Futures, Options, Commodities , Precious Metals or similar you're confident supporting Brokerage Firms, Banks, and other institutions using Financial Data systems. You enjoy working in a fast-paced but supportive environment and being recognised for your work. If this sounds like you , please read on ! The main responsibilities for the position are included below : *Providing technical support to all incoming client queries during your shift. *Delivering a high quality customer service experience, you know how to interact on a technical level but also an industry level with financial services clients to meet their requests and ensure their satisfaction. *You'll investigate queries and escalate them to the relevant team leader where necessary. *You'll work with Senior technical analysts to provided specialist support to key clients. *You'll document all actions in the CRM system and escalate using JIRA if required. *You follow up with clients on all outstanding queries. *You'll assist the team leader with implementations for new clients, as well as existing clients requiring additional products, when necessary. *Be involved in assisting in document creation and knowledge sharing with the team. Requirements *A Bachelors degree in a technical or financial discipline. *Strong knowledge of Financial /Market Real-Time data technologies or a similar area focused on financial information. You should be focused on the applications more that the infrastructure, whilst having a working knowledge of PC Infrastructure and Systems. *Fast learner able to be a self-starter with the ability to work in a fast paced , sometimes demanding environment. *Strong problem solving and time management skills with high attention to detail. *You can work under pressure, but have a sense of humour and collaborate with others , mutually supporting each other when problems arise. *Excellent written and oral communications skills. You're confident speaking to a range of clients and colleagues across the Financial sector and can adapt to them and their industry due to existing knowledge or ability to learn and extend your knowledge further. *Fluency in a second language such as French or Mandarin is beneficial but not essential. In return our client can offer a stimulating, challenging opportunity in a supportive, team-work oriented environment where as a specialist you're valued for your knowledge and skills. Our client can offer an array of health and well-being , as well as great day-to-day benefits that will help you integrate into the company as well as the team ! If this sounds like to kind of opportunity you'd be interested in exploring further then please apply today !
Into online video technologies or Web Applications, love editing your own videos ? Fluent in French and English with a passion for new technologies? Customer focused and analytical ? If so Euro London Appointments might just have the ideal opportunity for you to start 2019 ! We are currently recruiting for a talented multilingual Support Engineer leading international video technologies client who are searching for a Senior Support Engineer to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for an Engineer with a strong Microsoft Windows and Databases and /or Networks focus to join an fast-expanding company with a reputation for cutting-edge technologies, delivering some of the highest quality video experiences on the market. As part of our client's front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Responsibilities *Representing the company and forging strong client relationships from staff to high end decision makers within client organizations. *Approaching external product users with a motivated, efficient and reliable follow-through to their issues. *Diagnosing performance issues spanning multiple software components. *Replicating, describing and troubleshooting complex bugs and product issues and following up tickets on the ticketing system. *Managing the ticket escalation process and working closely with the engineering team in reporting software bug resolution. *Developing the knowledge base by proactively updating and adding to product documentation, FAQs and support materials. *Being a role model for other support engineers and junior members of staff and collaborating in the efficiency of the team. *Flexible , pragmatic attitude to stepping in where necessary to provide superb customer service. Desired skills and experience *A university degree in Computer Science, Business Information Systems or similar *Excellent troubleshooting and problem-solving skills in a professional environment. *Outstanding collaboration skills as a flexible, supportive colleague in a multicultural team. *Able to excel in a fast-flowing working environment. *A track record supporting end-users effectively via phone and email. *Strong skills and experience working with Windows/MAC OS/Windows Server 2008/2012, Windows Media Services and Microsoft SQL 2008/2016. *Experience in Networking, SaaS/ Web Applications and APIs is a strong advantage. *Knowledge of Video Production, Editing or Online video technologies is a big plus. *Any experience with Fiddler, Wireshark, Perfmon or other similar diagnostic tools is a bonus. *Fluent French and Fluent/Advanced English is essential. The position is oriented towards the French speaking market , however, initially some support will be conducted in English. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France.