Passionate about online video technologies, love editing your own videos ?
Fluent in Korean and English with and eager to learn new technologies?
Customer focused and analytical ?
If so Euro London Appointments might just have the ideal opportunity for you , based in Hong Kong or Singapore from this fall 2020 !
We are currently recruiting for a talented multilingual ( Korean and English speaking ) Senior Support and Pre-Sales Engineer for a leading international video technologies client who are rapidly expanding in the APAC region. This is therefore the ideal time to join their medium sized and welcoming team of Engineers passionate about delivering the best online video experience to thousands of academic and corporate organisations globally.
This is an ideal opportunity for an Engineer with a strong SaaS technologies , Microsoft Windows and Databases background to play a crucial role delivering some of the highest quality video experiences on the market. As part of the front-line team you'll need to forge strong relationships with clients who will rely on your excellent grasp of product ( after full training) , analytical skills, troubleshooting flair and rigorous documenting of issues to solve complex issues relating to the product's functionality and usage.
You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team.
*Pre-sales work on-site with clients in South Korea ( usually 2-3 days a month) to help present our client's solutions , usually to major education establishments or corporate clients.
*Comfortable responding to tender responses , presenting to C level audiences.
*Providing post-sales implementation planning and delivery.
*Triage and routing of incoming technical support requests ( ticketing/emails, live chat and phone)
*Following documented troubleshooting procedures to efficiently resolve or escalate cases of varying levels of complexity.
*Collaborating effectively with local and international colleagues as part of a truly global company headquartered in the US.
*Replicating , describing and troubleshooting simple bugs and product issues.
*Continually maintaining up-to-date knowledgebase articles to advise customers pro-actively of best practices when using the product.
*Using CRM systems effectively to capture customer information.
Desired experience and skills
*A Bachelors degree or equivalent experience in an IT /Computer Science related subject.
*Strong troubleshooting and problem solving/analytical skills.
*Ability to excel in a fast-paced environment , embracing change and exercising good judgement to improve product adoption and usage by our client's customers.
*Track record of effective verbal and written communications skills.
*Fluent English and Korean are essential with fluent Japanese as a plus ( but not essential)
*Successful track-record of interacting with high level decision makers as well as IT staff.
*Demonstrated Windows/Mac OS, Browser and Hardware troubleshooting experience.
*Windows Server 2008/2012 experience with good Microsoft SQL or strong networking knowledge.
Desirable ( but not essential)
*Demonstrated knowledge of web applications troubleshooting.
*Prior SAAS experience.
*Knowledge of Perfmon, Fiddler , Wireshark or similar diagnostic tools.
In return our client can offer a diverse, stimulating career with bonus incentives and endless opportunities to learn and be challenged by new technology shaping the way we use video to learn and develop our skills.