Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren
Technical Support Representative ( Dutch and Spanish speaking)
Passionate about IT and making an impact in a company that makes a difference to millions of medical patient's lives worldwide? Trilingual in Dutch , Spanish and English ? Experienced in supporting Medical Hardware and Software ? If so Euro London may have a fantastic opportunity for you!
Our client, a world leader in Molecular diagnostics is currently looking for a Technical Support Representative to join their Belgian office based in the vibrant capital of Brussels. The position is customer facing technical support, with a hardworking ,dedicated and determined problem-solving attitude being essential in the position. You will have extensive contact with internal customers requiring strong communications skills and the ability to adapt to end-users of varying levels of IT knowledge.
Essential duties and responsibilities include the following.
Other duties may be encompassed within the position.
*As part of an international team, deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
*Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
*Responding to customer requests for technical information.
*Performs call intake and follow-up with troubleshooting techniques on hardware and software to deliver a high level of technical support for our client's customers.
*Diagnose and resolve technical hardware and software issues involving internet connectivity through remote management capabilities
*Accurately process and record call transactions using a computer and designated tracking software
*Identify and escalate priority issues the appropriate department.
*Interact internally with local support groups and international partners and colleagues on product quality issues
*Troubleshoot and interact with Application Field Based specialist and Field Service Engineers to find customer orientated solution on complaints
*Documents technical service activities for Service calls, Maintenance and Upgrade Field Visits.
Monitoring compliance with system and legislation to remain within legal requirements and regulation
*Performs special projects as needed
Qualifications and skills required
-Excellent customer communication skills.
-Ability to troubleshoot technical and applications issues.
-Problem-solving.
-Ability to interface effectively with customers over the phone.
-Knowledge of clinical/medical laboratories preferred.
-Ability to understand, speak and write English and -
-Fluent Dutch and Spanish are essential to the position.
-Any other European language is a plus !
-Outgoing/'can-do' approach
-Flexible and adaptable
-Calm under pressure, consistent in approach to daily tasks and committed to customer service
-Computer literacy, ability to learn new software and hardware technologies. Familiarity with Microsoft Office a plus.
This role will primarily focus on taking calls from our client's customer base of clinics and hospitals that work with the Company's Diagnostics product range. Therefore successful candidates that have a background in Life Sciences i.e. biology or biomedical engineering- ideally balanced with technical support working experience from within hospitals or private labs- will find the role both rewarding and exciting.
Berater
Oliver Astington
Team: IT & Technical
I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe
Languages: English, French & Spanish (also learning Italian)
I’ve been at Euro London since: 2010
About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and reading about Modern European history and politics.
Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.
This job has now been filled but you may be interested in:
-
Passionate about IT and making an impact in a company that makes a difference to millions of medical patient's lives worldwide ? Experienced in Computer Hardware and Software ? Fluent in German and English ? If so Euro London may have a fantastic opportunity for you. Our client, a world leader in Molecular diagnostics is currently looking for an IT Support Technician to join their Belgian office based in the vibrant city of Brussels. The position is focused on 1st and 2nd Line support with a hardworking , dedicated and determined problem-solving attitude being essential in the position. You will have extensive contact with internal customers requiring strong communications skills, a passion for helping people and the ability to adapt to end-users of varying levels of IT knowledge. Responsibilities *Providing 1st and 2nd Line support to business end-users across Europe via Phone, Email, Deskside support and ticket management on ServiceNow. You will handle requests from across the EMEA and particularly DACH ( German or Spanish speaking) regions of the business. *Escalation of incidents to 3rd Line support team members. *Ticket Management and Case Ownership. *Triage and Troubleshooting of moderate to complex issues include use of diagnostic tools. *1st Line support on Enterprise applications including Oracle, QlikView , Microsoft Office 360, Citrix and Siebel. *Provide training on Enterprise applications for new starters. *Support for Printers, Peripherals and other Hardware and Software across the Belgian and European offices ( Germany or Spain focused) . *Configuration and set-up of laptop hardware and software across Europe. *Adherence to Service Level Agreements. *Emergency "Out of Hours" Support availability for assisting Belgian and overseas colleagues occasionally. *Ensuring the security of devices is paramount to our client due to the sensitive nature of their business so knowledge of IT Security is beneficial. *Special project work as and when required on an ad hoc basis. Requirements and qualifications *A degree in Computing or a related field with at least one relevant experience in a similar position. *Sound understanding of IT Industry and latest technologies preferably in a regulated environment, supporting 100 end users ideally. *Fluent German or Spanish and English and strong communications skills. *ITIL Foundation v3 qualification desirable. *Ability to occasionally lift printers, PCs, Laptops and docking /audio-visual equipment. *Occasional need to be 'agile' for cabling /patching requirements under desks ! In return our client can offered a varied and diverse opportunity for career growth and development in a new technologies focused environment supporting the business and end-users in a critical sector that is continually growing. If this sounds like a challenge you'd like to be involved in why not apply today ?