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Multilingual Onboarding Specialist Representative

Multilingual Onboarding Specialist Representative £35,000 pa plus a great package of benefits (12 months fixed term contract)German, French, Spanish, Dutch or Italian

I am working with a global online platform providing dining reservation services to businesses and customers.
Working Monday through Friday 9 am to 5 pm you will be responsible for the end-to-end implementation of the on boarding process. You will lead the client from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the client through the process. The OBS is part of a global team charged with setting each business partner up for success. You will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

Responsibilities:
*Proactively contact our clients and guide them through the on boarding process Work with our clients partners to configure the Internal system to their needs
*Use phone and online tools to train key clients staff with an emphasis on specific ways the client can use our services to optimize their operations
*Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
*Work with client's employees and potential 3rd parties to deploy the Business Rest Ref widget
*Work with internal stakeholders to help develop and refine the On-Boarding program
*Effectively manage a queue of clients to reduce time-to-on boarding
*Communicate status of tasks and the backlog to peers and a broader community

Requirements:
*Experience training non-technical customers on the use of software
*Experience preferably in a support, implementation or hospitality role.
*Understanding of restaurant operations is a must with direct restaurant experience highly desirable
*Excellent communication, listening, influencing and training skills
*Ability to make smart decisions based on key facts in potentially ambiguous situations
*Demonstrated ability to drive projects through to completion
*Self-motivated to get things done with minimal supervision
*Good phone and tele-presence required for effective training and implementation
*University degree preferred
*Excellent organization, documentation and time management skills

Benefits:
*22 day of holidays plus bank holidays
*Medical care benefits
*Dental care allowance
*Private pension scheme

If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

Berater

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Jason Fontanarosa

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