Team: Temporaries & Contact Centre Divisions
I specialise in: Recruiting for London based Temps and managing teams recruiting for London and Regional Temps and Permanent Customer Services and the Translation Division
Languages: English, Spanish & French
I’ve been at Euro London since: 2009
About: I have been at Euro London since I graduated from a Combined Modern Languages degree in 2009 and have worked my way up from a Temporaries Recruitment Consultant to Senior Manager of our Temporaries Divisions & Permanent Call Centre and Customer Services Divisions. I love to travel and my favourite type of holiday is hiking mountains in Canada. I have a lot to thank Euro London for as I also met my husband here!
If I were a famous person, I would be: Karren Brady – A successful business woman who achieves her goals through determination and hard work. A woman leading the way in a male dominated industry!
Fun fact: I have a 1st class degree in level one British Sign Language and I was a Lance Corporal in the Army Cadets at the age of 16
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This global firm helps safeguard the revenues and reputations of more than half of the Fortune 100 brands in the rapidly evolving digital world. Using a SaaS delivery model, advanced data technology, and domain expertise, they address Domain, Brand, Piracy, and Fraud risks that brands face due to the web's anonymity, global reach, and shifting consumption patterns for digital content, physical goods, and services. Customers are attracted to its unique combination of industry-leading expertise, advanced technology, and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Opportunity Summary: They are hiring 3 Client Service Managers (CSMs) to each cover a specific market across Europe (ie France, Germany, and Italy). CSMs are responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs. CSMs perform independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential. Role Responsibilities: Manage all aspects of client management to include: account set-up, domain registrations (both gTLD's and ccTLD's), estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction Function as the main point of contact to assigned clients - oral and written correspondence Act as the internal advocate for the client Monitor registration and renewal data for clients Co-ordinate and manage regular service reviews Effectively advise clients on products and services Specific Role Requirements: Fluency to a native level in one of either French OR German OR Italian Solid dedicated experience within a pure client services role Understanding of Domain services is advantageous but not essential Strong oral and written communication skills Excellent organisation and decision-making skills Team player - ability to work with others in different time zones Experience working in a fast-paced environment Ability to multi-task projects simultaneously Can-do mentality with the motivation to excel Proficiency with MS Office Suite (Word, Excel, PowerPoint) Good understanding of contract management, accounting, and business management practices Ability to effectively manage requests from management, technical and administrative staff, and clients Must credit attention to detail and accuracy as a strength Ability to handle stressful situations with poise and professionalism Winning Requirements: Degree educated or equivalent a plus Fluency to a native level in one of either French OR German OR Italian To apply for this position please send a copy of your CV in English and as a word document to: firstname.lastname@example.org Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com
This international property investment consultancy, with a strong focus on the sale of new build and off plan properties across the French Alps and the South of France, is looking for a French speaking Property Sales Executive. The company has built a wealth of contacts in France in order to source only the finest new properties within the best locations in the country. Their expert reputation in this field makes them one of the best ski property specialists in the industry. Due to strong sales demand, they are now recruiting a Property Sales Executive to work with the sales team based in London. As an experienced sales professional, you will contribute to the continued growth of the portfolio and sales revenue as part of a leading property investment company. This is the perfect opportunity for an experienced sales person who is looking to put their stamp on an exciting market within a well known and well-respected company. A strong and fluent command of the English and French language (both written and spoken) is essential. JOB SUMMARY This is a varied and challenging role which will make the most of a broad mix of skills. You will ensure a high level of client care at all times whilst approaching potential customers to win new business as well as maintaining strong relationships with existing clients. You will also liaise with the marketing team under the supervision of the Sales Director to ensure that your portfolio of properties is being marketed in the best and most efficient way possible. KEY RESPONSIBLITIES *Responding in a timely fashion to client enquiries via telephone, email and face-to-face *Analysing client requirements and presenting investment solutions appropriately *Following up with all enquiries promptly with the aim of closing the sale *Liaising with mortgage brokers and legal advisers where necessary *Ensuring all parties are working towards the scheduled completion date *Writing and designing weekly newsletters to be sent out to a large database *Producing accurate and timely sales reports for the Sales Director *Attending weekly and monthly team meetings to discuss progress and strategy REQUIREMENTS *Fluency in English and French *A strong sales background, preferably in property, is an advantage *Strong organisational skills and ability to problem solve *Knowledge of skiing, skiing lifestyle and the French Alps *Entrepreneurial with ability to spot opportunities *Ability to build rapport and form long standing relationships with both clients and colleagues *Proficient computer literacy *Well-presented and personable Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com
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