Spanish Senior Customer Success Manager

Leading Software Company looking to hire experienced Senior Customer Success Manager/Renewals Manager with fluency in Spanish and English


THE ROLE

The key to the Customer Success Manager role is knowing our Customers and creating a centre of excellence around the client experience that ensures strong client relationships and retention.

As a CSM, you will be joining a highly successful global Customer Success Team responsible for helping our customers realise business value through effective implementation and adoption of our products and services. You will serve as the customer's conduit into the business and will be responsible for aligning internal resources to ensure a great customer experience.

You will be tasked and measured on your ability to drive customer retention, foster account growth, and promote advocacy within your customer base.


What You'll Do
oDrive retention and growth among our customers by understanding their business needs and helping them succeed
oDeliver and communicate ROI throughout the customer lifecycle
oMarshall resources across the business region (Support, Sales, Engineering, etc.) as needed to support customer's needs
oShare best practices and customer experiences that will help customers maximise the effectiveness and value of the platform
oRepresent the voice of the customer to inform our marketing, sales, and product strategy
oCollaborate closely with Renewals Specialists and Sales Account Executives to support renewals and expansion opportunities
oIdentify and promote opportunities for customers to act as advocates (e.g. testimonials, case studies)
oTrack and maintain customer data in relevant tools and systems
oAssist as needed in client issues resolution and be accountable for client experience and satisfaction



What We're Looking For
oproven track record in customer success management, account management, sales or other customer-facing roles in the software or IT industry
oFluent in English and Spanish
oExperience owning customer relationships with some level of face-to-face interaction
oImpressive listening, communication, and interpersonal skills
oAbility to create structure and processes in ambiguous situations
oExperience working with and organising cross-functional teams
oSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
oHighly organised with a strong attention to detail
oDriven and action oriented with a sense of urgency
oPassion for technology and customer success
oFlexibility for travel as required

If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Claire Padgett

Team: Secretarial & Admin Roles

I specialise in: Logistics, Sales Support, Finance, HR, Internal Recruitment

Languages: English & German

I’ve been at Euro London since: 1997

About me: I studied European Business and Technology at University, which involved living in Germany for a year, studying and working;  so finding a role connected to languages and business was always going to be my goal. My career at Euro London has spanned from setting up the Call Centre Resourcing and Euro London “North” teams, to Internal Recruiter and Branch Manager for Windsor and Senior Manager. After taking time out to have my second child, I now work as a Consultant, recruiting for Clients across the UK and Europe.

If I was a famous person, I would be:The Queen – just for a day.

Fun fact: I once lost a game of “fight your way out of the giant paper bag”, on stage in front of 1000 people, which made my daughter burst in to tears with shame.

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