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Multilingual Account Director (Translation & Localization Industry experience is ESSENTIAL) Our client is looking for a multilingual Account Director to be the leader and revenue owner of a portfolio of strategic key accounts. Apart from a very competitive salary (£55K - £65K p.a. base salary, OTE's £85K - £95K, depending on relevant experience in the Translation and Localization Industry, minimum 5-7 years) the successful candidate will be part of a vibrant, multinational and exciting team in our client's creatively refurbished and buzzing offices in the beating heart of London. Our client helps world-leading brands to increase international market share, quick adoption of products and effectively engage their customers in local markets worldwide. Through their cloud technology platforms, they provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability. Our client is looking for someone with at least 8 years of direct sales experience, including three to five years of Account Management in the Translation/Localization industry. Experience with RFI / RFP processes is desirable. The successful candidate will have strong negotiation skills in English and at least one other European language. This role will have accountability for customer relationships and driving revenue growth. The core focus for this strategic position is to retain & grow existing global complex relationships by maintaining current business and increasing customer share of wallet. If you feel you have what it takes to be successful in this role, please do send your CV to Haris B. Bates (email@example.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
I'm now working with a company that is offering money-transfer and banking services and helping thousands of people and businesses abroad. Now you have the opportunity to help this well-established and stable financial company with the daily CS operations. The company is looking to recruit a Somali speaking Customer Service Manager to oversee the Customer Service team and support the running of the team during a maternity cover (6 months). Key responsibilities: *Supervision of the Customer Services team *To organise and plan workload based on needs and demands of customers and the team *review the team's performance *Train and develop the members of the team *provide first class customer support to customers and representatives in English and Somali *Updating and maintaining all the internal records in accordance with internal policies *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed *Review processes when necessary Who would suit this role? *An experienced customer service manager (min 2 years) *Proven experience in financial services/money services business *Fluent in English and Somali *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Eligibility to work in the UK Please note that this is a 6-month Fixed Term Contract. If you are interested please send me your CV to firstname.lastname@example.org or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
German speaking Customer Support Representative My client is a world leading company specialised in health living nutritional products focusing in making of this world a better place for all of us. They are looking for German speakers to join their customer support team responsible to provide service to clients all over the world and developing long lasting relationships. Job description: *Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met *Enter accurate data in respective systems *Work accordingly to the service level agreements states by management *Make sure that all communication is of high professional standards *Carry out all other tasks as assigned by the management team *Support CRM, quality and incident management together with other administrative tasks Skills: *Customer orientation *Outstanding communication skills in both English and German. *Able to work under pressure in a fast paced environment. *Ability to develop long lasting relationships with clients *Team player supporting other team members and providing answers to questions to other colleagues when in need. *Friendly and outgoing with a professional approach. Benefits: *A competitive salary *Personal trainer once a month *Career progression!!! *Breakfast for the office everyday *Free cafeteria with a Batista *Daily free company products *500 euros in referral scheme *Monthly events in the office If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (email@example.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to firstname.lastname@example.org.