Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • We are currently looking for a trilingual (Italian, Spanish and English speaking) Co-ordinator for our client whose office is in Sunbury-on-Thames. This is a great opportunity to work for an amazing company in a great team of professionals to use all your language skills and ambitious nature to the maximum! About the role The responsibility of monitoring service levels Providing excellent customer service to maintain effective business relationships Clearly communicating with customers via e-mail and telephone, and dealing with complaints Managing the e-mails in order to ensure a 24 hour response policy Responding to the requirements in an efficient and timely manner Working with replacement requests from distributors and resellers, escalating to Technical Support when needed Providing regular updates to customers about their pending cases while checking the status of the delivery Creating and maintaining a clear and detailed work records in the database Providing clear monthly reports and attending team meetings Attending product trainings and gaining strong skills on the products Ideal candidate Fluency in Spanish, Italian and English to business standards (verbal and written) Previous experience of dealing with customers in an administrative role Excellent communication and organizational skills Working knowledge of MS Word and Excel Problem solving nature and a team player You must be able to legally work in the UK! If you are looking for an exciting opportunity where you can use your language skills, please send an updated CV in Word format to Tea Mastelic at t.mastelic@eurolondon.com. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a Russian speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for an experienced Russian speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Russian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • My client is looking for a Korean speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting at the beginning of October and expected to last between 8 and 10 weeks. Given the nature of the role candidates must have excellent command of both Korean and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you looking to utilize your excellent customer service skills? Do you want to become a part of a growing team and make a true impact on the business? We are currently working with a distributor of high-end fashion products that can provide all of the above. In this role you'll be providing customer support and helping clients with phone and email queries regarding products and services. You will be also responsible for any cancellations or order amendments and making sure that all customer interactions are recorded accurately. Ideal candidate will: -Be fluent in English AND have fluent to native level of NORWEGIAN or SWEDISH or FINNISH or DANISH -Have previous customer service experience in similar environment -Have outstanding communication skills -Be able to work under pressure If you are interested please apply now. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • On behalf of our client, we have a fantastic (ongoing temporary) opportunity for a Swedish speaker to join a well known company based in Kingston. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client has a great reputation and is known for their exciting services. What we're looking for: -Fluent Swedish & English -Customer service experience -A great team-player -Great communication skills -Experience in ticketing preferred but not essential. You will be working in customer services for a ticketing agent that is doing a Swedish campaign. Some of your responsibilities will include: -Answering the phone to Swedish customers who call in with any questions orproblems. E.g they want to buy a ticket or need information about anevent etc. -Provide assistance to help answer these questions or solve these issues. -Working towards targets to lower response time to customer queries. Company benefits: -Local discounts to shops -Weekly pay -Fun multilingual environment: over 30 people in the office with 5 in your team. This is an office with lots of different languages! -Regular social events: raffles, international food days, Halloween competition, talent competitions. -Fantastic location right next to a train station and near shops, cafes,restaurants and bars. -Free car park -Training given in house -Company incentives If you are fluent in Swedish and have experience in Customer Service, please send me your CV in Word Format to Theo Chau: t.chau@eurolondon.com mentioning the reference: WNTC_Swedis_CS Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Hebrew speaking Business to Business Market Researcher This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to interview various people across The Netherlands. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Full time Monday-Thursday, 8am-4pm as you will be calling Israel *It is a Temporary position so that would mean there is no notice period and gives you more flexibility The ideal candidate will be: - Fluent to native level in a Hebrew - Ideally experienced in Market Research preferred - Comfortable talking to professionals over the phone

  • Returns Coordinator - Fluent Italian with Spanish Sunbury on Thames Middlesex This position is primarily responsible for coordinating the return of Products and providing excellent customer service to maintain effective business relationships. You will effectively monitor service levels and customer satisfaction and contribute towards a smooth customer experience. Dealing with replacement request from distributors, resellers and end-users from the EMEA region. To deal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specifications. Duties are extensive to ensure the smooth return of products and that customer accounts are kept updated with the correct information. We are looking for applicants with: Fluency in Italian and Spanish (as well as English). Spoken and written. Previous experience in a B2B Customer Service role or Administration position. Strong MS Office skills. Ability to coordinate and resolve a variety of customer concerns Active team player Positive work attitude Strong focus on Customer Service The candidate must live within reasonable commutable distance to Sunbury, or be willing to relocate. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I'm now working with a leading company in music technology industry based within West London. The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes. As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others. Key responsibilities: *Supervision of the growing Customer Support team *Assist in the Project Management of setting up a new structure for Customer Support *Coaching and developing the team members in all aspects of the role *Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc. *Updating the Customer Support platform *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed Who would suit this role? *An experienced supervisor within a customer service environment (min 4 years) *Previous experience with Zendesk Customer Support platform *Fluency in English and German is essential *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Passion for music would be an advantage If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluent in Spanish *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Are you a fluent Danish speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Danish Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: ASAP Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.