Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Do you have experience in an administrative role? Do you speak English fluently? Are you great at supporting and organising online meetings? We are currently looking for an Administrative Support – Online Events English speaking only! Darmstadt asap until end of July 2021 40h / week YOUR JOB: Provide administrative support for the training events organised Provide meeting support and online technologies support Provide ad-hoc support as requested General administrative and organisational tasks YOUR PROFILE: Full secondary education required A qualification or proven experience in administration with strong organisational skills Experience in organising meetings, including remotely, with multinational audiences Proficiency in MS Office package, particularly Excel Excellent communication skills in written and spoken English Experience of supporting online training events and courses Use of learning technologies would be an advantage Experience in working with online conference systems such as Zoom or Webex THE COMPANY: Our client is a European Organisation. If this piqued your interest, please send your CV, your earliest entry date, your salary requirement as well as 5 bullet points why you are highly suitable for the role to: k.furberg@eurolondon.de  

  • Have you just graduated and want to take a head start into your career? Do you have already gained some experience in sales or logistics? Do you speak English & German OR English & Korea fluently? On behalf of a renowned chemistry enterprise we are currently looking for an Inside Sales Support (m/w/x) to start asap Eschborn 12-month contract YOUR JOB: Support existing customers as well as administration Processing of orders: receipt, internal processing, payment monitoring of payment in advance and Analysis of customer requirements Processing and recording orders in the system as well as on the telephone Preparing for product shipping Handling customer correspondence Accompanying the entire sales process as a member of the customer service team Invoicing Processing complaints Handling returns Support of the domestic and international distributor network Close cooperation with sales and product management YOUR PROFILE: You have completed commercial training, Bachelor's degree or equivalent training You have first professional experiences in Sales, Logistics or skills related to Korean business You have high service orientation and a friendly demeanor You are independent, have a structured way of working and own good organizational skills You have excellent communication skills + empathy in dealing with national + international colleagues + business partners You are fluent in English plus fluency in either German or Korean! You have knowledge of MS Office + SAP / ERP Systems THE COMPANY: Our client is one of the top 10 enterprises in the chemical industry. If this piqued your interest, please send your CV, your earliest entry date, your salary requirement as well as 5 bullet points why you are highly suitable for the role to: k.furberg@eurolondon.de

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Market Researcher with fluent German and French with an interest in project coordinating to be a part of their growing team in central London! Within your role, you will be providing excellent service for a wide range of customers in German, French and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German, French and English, both written and spoken Ideally min 1 year experience in an office based phone based role Possess a professional, helpful and friendly telephone manner Experience dealing with high end clients is an advantage Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German, French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • French Customer Service Support Are you looking for a new challenge? Are you fluent in French and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful gambling company. They are looking for fluent French speakers to join their customer service team. Experience in Customer service is required. What you are going to do: Answer chats and emails to customers accurately Provide excellent customer service in an expedient manner Identify, research, and resolve customer issues. Improving customer's knowledge and help them Improving the overall performance of the team Proving problem-solving skills High level of attention to detail Clear thinking and problem solving What you have to have: · Customer orientation · Fluent English and French Speaker · Efficient problem solving · Stress-resistant · High level of attention to details · Team skills · Professional and friendly manner when interaction with customers · Clear thinking and problem solving · Happy to work evenings and days shifts Salary: up to 20K bonus scheme Working hours: Any 5 days out of 7 (pro rota) Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Team Leader - Customer Services - Any Euro Lang - £28,000-£35,000 benefits - Swansea Due to an internal promotion, we have a new position available for a Team Leader managing the customer services team, made up of 3 people. You will be fluent in an additional European language and have proven experience in an international environment/markets. The successful candidate will be the first point of contact for all customer enquiries relating to the EMEA operations, whilst managing and supporting a tight knit team of Customer Service Advisors. You will be required to lead by example offering a world class level of support to our internal and external customers whether via email or telephone, whilst remaining conscious of the demands of working with international customers. You will also play a core role in supporting and working with the international sales teams for admin and associated tasks. RESPONSIBILITIES: To offer support internally to all departments across EMEA when required * To offer support to our customers, answering enquiries via email and telephone * Manage, support and coach a team of Customer Service Advisors * Ensure existing ticketing system is maintained effectively * Successfully implementing & working to agreed SLA's around key customer metrics * Be the first point of contact for key accounts * Creating and managing supplier portals * Monitoring registrations prior to events and reporting to the Sales and Event Managers * Working closely with USA Teams to manage PO and administrative processes SUCCESSFUL CANDIDATE: Proven experience in a supervisory role * A customer first mentality * Ability to remain calm when dealing with difficult or distressed customers * Work well under pressure * Excellent interpersonal and presentation skills * Able to manage change, whilst aligning and prioritising multiple demands * Motivated in delivering excellent Fluency in an additional European language This is an excellent opportunity for the next step in your career, working for an outstanding organisation in the height of success and expansion. Excellent remuneration and benefits. Please apply today as the role is to start ASAP in January 2021. This is an office based role (restrictions allowing) in Swansea. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • With the vaccine rolling out across the country, things are looking up for our society and our economy. However, many businesses have suffered during this pandemic and getting a job today is harder than ever. Despite this, my client offers a progressive and exciting role that not only offers stability, but also a fantastic opportunity to use your language skills within an international environment. So what am I looking for? * Fluent German is essential * Strong customer service skills essential * Outstanding communication skills and telephone manner I expect the competition for this role to be fierce so please do apply or send a CV directly to t.chau@eurolondon.com

  • With the vaccine rolling out across the country, things are looking up for our society and our economy. However, many businesses have suffered during this pandemic and getting a job today is harder than ever. Despite this, my client offers a progressive and exciting role that not only offers stability, but also a fantastic opportunity to use your language skills within an international environment. So what am I looking for? * Fluent German is essential * Customer service experience essential * Strong customer service skills * Outstanding communication skills and telephone manner I expect the competition for this role to be fierce so please do apply or send a CV directly to t.chau@eurolondon.com

  • With the vaccine rolling out across the country, things are looking up for our society and our economy. However, many businesses have suffered during this pandemic and getting a job today is harder than ever. Despite this, my client offers a progressive and exciting role that not only offers stability, but also a fantastic opportunity to use your language skills within an international environment. So what am I looking for? * Fluent German is essential * Customer service experience (office based or face to face) essential * Strong customer service skills * Outstanding communication skills and telephone manner I expect the competition for this role to be fierce so please do apply or send a CV directly to t.chau@eurolondon.com

  • Are you a determined, enthusiastic, friendly Greek speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Greek to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Greek and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Greek and English, both written and spoken Min 1 year experience in an office based Customer Service role Possess a professional, helpful and friendly telephone manner Experience dealing with high end clients is an advantage Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both Greek and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent German and an interest in logistics to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Min 1-2 year experience in an office based Customer Service role Must have experience working with logistics and Supply Chain Possess a professional, helpful and friendly telephone manner Experience dealing with high end clients is an advantage Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements