Kundendienstleistungen & Call-Centre | Euro London Appointments

Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, Spanish or Italian needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region Business Development Manager – DACH and CIS Finance Sector The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation. As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region. As a Consultative Sales driven individual you will: Both initiate and close Sales of subscription services Developing business through regular meetings with clients throughout the region Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives Identify and establish relationships with key stakeholders within potential new business Work closely with MD to create and execute strategies to sell subscription products Management of the contract and approval process on new business Build a portfolio of satisfied clients and further develop the existing client base Follow up on marketing campaigns The Right Candidate You will have a proven track record in Business Development with a strong Consultative sales approach Experience of selling at a senior level and mapping business requirements across an organization Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success. Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills Strong analytical and problem-solving skills to identify sales gaps Ability to work independently and manage priorities Fluent German and English is essential: further European languages are of advantage The Benefits This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.  Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

  • We are currently working with a growing tech company that is looking for German speakers for their Prague office. In this role you'll be providing 1st level technical support and helping clients with phone and email queries. You'll be responsible for requests validation; you'll also ensure that all questions are resolved in a timely manner. This role will enable you to use strengthen your customer service skills while actively using your languages. This is an organization which values flexibility as the customer service is provided 24/7. In exchange you'll be working in exciting Technology industry and you'll be able to enjoy excellent benefits such as extra days of holiday, contribution to the pension insurance, contribution for public transport, meal vouchers and more. All this in beautiful Prague! Ideal candidate should: -Be fluent in English -Have fluent to native level of German -Have previous customer service experience AND -Be flexible to work shifts If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German or French speaking Europe Senior Operations Manager - £50k - £80k pa You will responsible to lead and develop the customer and sales support team as well as the client project implementation team. Making sure that they deliver an excellent standard of service in line with the organization's strategic business objectives, plans, KPIs and SLAs. Working closely with the business global operations leadership, the Head of Europe and Europe Management team to continuously improve the operational effectiveness in the region and globe. Qualifications: *Fluent German and or French *Bachelor's degree in a business discipline *Minimum of 7 years' experience in a customer facing role *Minimum 3 year's management experience *Strong leadership and interpersonal skills *Good time management and organization skills. *Excellent and effective written and verbal communication skills *Strong project management skills *Financial planning, budgeting and expense control. *Global outlook and international experience *Familiarity with and experience of banking and finance, training, financial institution regulation or compliance a plus. *Fluent written and spoken English required If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • German or French speaking Europe Senior Operations Manager - £50k - £80k pa You will responsible to lead and develop the customer and sales support team as well as the client project implementation team. Making sure that they deliver an excellent standard of service in line with the organization's strategic business objectives, plans, KPIs and SLAs. Working closely with the business global operations leadership, the Head of Europe and Europe Management team to continuously improve the operational effectiveness in the region and globe. Qualifications: *Fluent German and or French *Bachelor's degree in a business discipline *Minimum of 7 years' experience in a customer facing role *Minimum 3 year's management experience *Strong leadership and interpersonal skills *Good time management and organization skills. *Excellent and effective written and verbal communication skills *Strong project management skills *Financial planning, budgeting and expense control. *Global outlook and international experience *Familiarity with and experience of banking and finance, training, financial institution regulation or compliance a plus. *Fluent written and spoken English required If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • French Speaking Customer Support Executive (SMJM335639) Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native French speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • One of the Europe's most recognisable travel accommodation brands (and they have plans to expand even further) are setting up their central reservations centre in one of Europe's cultural capitals. They have a number of opportunities available for German speakers to join them in the city of Gaudi, great tapas and beautiful beaches. Your primary responsibility will be to manage incoming queries from German and English speaking customers (both individual and groups). You will be familiar with the digital reservations process and will be enjoy the fast pace of this kind of environment. You will also demonstrate excellent commercial awareness by developing long-lasting customer relationships and be able to spot cross selling opportunities. As well as a competitive starting salary (with a guaranteed increase after the first year) some of the other benefits you will receive include: - Your birthday off - Discounted gym membership - Discount on company bookings - Various reward schemes for new ideas and colleague recognition If you have previous reservations/bookings experience and would like to find out more about this opportunity please call Josh McClean on 44(0)207 029 3799 or send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you passionate about outdoor sports? Do you have experience in Customer Service? Do you speak fluent German and english? Do you speak another European language?   This could be the opportunity you are looking for.    My client a well known sport wear and accessories brand, focused in outdoor sports  is looking for a Customer Services Representative for their Munich office.   Customer Services Representative in Munich   Responsibilities   • Provide high quality customer services to the customers  • Participate in sales activities • Submit orders; follow up with alterations and issue credit notes and direct invoices. • Support the Customer Service team through your relationship with clients and administrative tasks • Provide reports and statistics • Liaise with other departments on daily basis depending on situations; logistics, accounts, sales • Monitor delivery problems. • Edit pricing lists     Requirements   • Experience in Customer Service roles ideally in a B2B environment • Fluent English and German • Excellent communication skills • Excellent customer services skills towards both internal and external clients • Flexible, adaptable and positive • Excellent organisational skills • Ability to use initiative • Resourceful • Problem-solving skills • A natural flair for sales   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career!    Please send your CV via email in word format to Miren Menabrito – m.menabrito@eurolondon.de    All applicants must have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • Urgently seeking a Client Success Manager to join an innovative technology company that focuses on connecting marketers worldwide. Love Marketing? Love Digital? Want to be a part of a dynamic, team? Responsibilities *The core focus of the role is to support the UK sales team with all aspects of campaign management. *You will primarily support the agency/ client sales team. *Responsible for Reporting, Optimisation and Delivery of all campaigns. *Support Regional Campaign managers and teams with joint workflows and best practice. *Liaise with internal and external stakeholders to manage campaign delivery and act as a conduit for client requests. *Deliver accurate weekly, monthly and quarterly reporting to clients *Supply campaign recommendations and discuss these with clients. *Manage campaign renewals and growth in campaign budgets. *Work closely with in-house ad-ops team on campaign implementation and trouble shooting any technical issues. *Work with agencies and clients by providing pre-campaign support on markets, campaign tracking and any additional campaign support. *Proactively provide strategy and insights for clients to improve campaign performance, and assist the sales team to grow campaigns through results and trusted relationships *Sales support for the EMEA team which includes proposals, powerpoint decks and insights. *Working with internal stakeholders and collate information to support proposals and insights. Requirements: *A minimum of 3 years servicing/sales & marketing experience *Extensive knowledge of the digital marketing *Knowledge in Programmatic advertising. About you: *Open-minded, intuitive and creative *Organisational skills are a must *Good Communicator *Problem identifier and solver *Ability to work in a fast-paced and dynamic environment *Strong attention to details *Good Knowledge of Microsoft Office *Worked in an ad tech platform previously Please send your CV in WORD format to c.aguilar@eurolondon.com to be considered for the role immediately

  • Do you speak English and Italian fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! We are looking for an ambitious and motivated Italian speaker to to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 35 hours per week and you will be part of the international panel support team. The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Italian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Italian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Italian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * £9.75p/h Does the role appeal to you? If this is exactly what you are looking for, please send your CV today! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.