Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Czech Customer Service Representative - Limerick, Ireland DESCRIPTION Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. FULL RELOCATION: Flight and 2 weeks hotel paid by the Company JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS *Native level of Czech B2 level of English *Politeness, courtesy and good communication skills. *Time management and multitasking abilities. *Ability to work in groups. *Flexibility in working hours and ability to work in shifts. *Software skills. WHAT'S ON OFFER FOR YOU Basic Salary: €25000 PA *Paid training to keep you up to date on products and procedures. *Excellent career advancement opportunities. *International working environment. *Company-organized festivals, parties, excursions etc. throughout the year. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Dutch or German Customer Service Representative - Limerick, Ireland DESCRIPTION Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. FULL RELOCATION: Flight and 2 weeks hotel paid by the Company JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS *Being native level in Dutch or German B2 level of English *Politeness, courtesy and good communication skills. *Time management and multitasking abilities. *Ability to work in groups. *Flexibility in working hours and ability to work in shifts. *Software skills. WHAT'S ON OFFER FOR YOU Basic Salary of €25000 PA *Paid training to keep you up to date on products and procedures. *Excellent career advancement opportunities. *International working environment. *Company-organized festivals, parties, excursions etc. throughout the year. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Multilingual Customer Support Are you looking for a new challenge? Are you fluent in in French, English and Italian or Spanish and enjoy dealing with people and being part of a team? I am currently recruiting for a successful pharmaceutical company that helps people live a better life. They are looking for French speakers who speak as well Italian or Spanish and are customer oriented. Responsibilities: To lead and manage end to end customer service activities Manage global service provider for managed access programs Customer order & service management First point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders Work with internal stakeholders to resolve customer questions and issues Installation process coordination Coordinate the delivery, installation, and training for new instruments between sales, logistics, finance, technical & clinical service Customer service KPI development & monitoring Customer service process development Identify gaps in the current process landscape Develop cross-functional processes to improve customer service delivery Requirements: Bachelor's degree in business, logistics, supply chain management, or related field. 3 years experience in a logistics, supply chain, and/or customer service function in the healthcare industry Ability to influence without formal authority. At ease with Microsoft Office suite. Advanced knowledge of Excel is a plus Experience with operation of ERP systems Language requirements: English, French and/or Italian and/or Spanish Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Customer Support Are you looking for a new challenge? Are you fluent in in German and English and enjoy dealing with people and being part of a team? I am currently recruiting for a international, well-established company. They are looking for fluent German speakers to join their customer service team. Job description: - Manage inbound telephone calls as a representative of the brand. - Process orders from a range of customers in a timely and effective manner. - Respond to customer's inquiries by phone, email, and letter in a professional manner. - Develop a key relationship with both internal and external. - Manage customer data through internal systems. - Provide administration support to the German-based field sales operations team. - Assist the German field sales team in the preparation of customer specification sheets and customer set up. - Maintain excellent product knowledge on the entire product assortment. Skills: - Bilingual in German and English. - Must be able to translate between English and German. - Must be dynamic and comfortable working in a very small, hands-on team environment. - Confident communicator who can interact directly with the business and consumer in both English and German. - Friendly and supportive to all internal and external customers. - Ability to commute to and work in a Luton-based office environment. - Experience and confidence in using Microsoft packages ie. Word, Excel, Outlook. - Strong skills in numeracy, communication (both written and verbal). If you feel you have what it takes to be successful in this role, please do send your CV to Silvia Midoni (s.midoni@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent French Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French as well as English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German speaking Customer Support Representative from £22,000 pa plus bonus and benefits! Are you a German speaker in London? At Euro London Appointments we are looking for German speakers for a number of Customer Support roles. Our clients vary from E-commerce, Global IT to Fintech and Travel companies in London looking for the best multilingual talent to join their international teams with opportunities of progression and development. They are looking to offer from £22,000 per annum plus benefits and bonuses. Job description: * Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met. * Enter accurate data in respective systems. Work accordingly to the service level agreements states by management. * Make sure that all communication is of high professional standards Carry out all other tasks as assigned by the management team Support CRM, quality and incident management together with other administrative tasks Skills: * Customer orientation Outstanding communication skills in both English and German. * Able to work under pressure in a fast paced environment. * Ability to develop long lasting relationships with clients Team player supporting other team members and providing answers to questions to other colleagues when in need. * Friendly and outgoing with a professional approach. If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Currently in a Level 1 or 2 Technical Support role and is looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on!    Our client, an established global player in the FINTECH industry is looking for a Technical Client Services Manager to join their growing team.    Key Responsibilities: Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software via phone and email Assist with identification of software bugs and work with internal teams to manage through to resolution Resolve technical problems or business workflow issues during initial client communication Investigate and manage trading problems Assist clients identify issues with underlying hardware infrastructure Perform regression testing of full range of products and features on our platform Effectively manage the escalation process for any incidents that cannot be resolved immediately   Key Requirements:  2-3  years of relevant Level 1 & 2 Support Experience Strong communication skills is a MUST Working experience in Banking OR Financial Services OR FINTECH;  client services, middle office, back office of a global markets sales & trading division or other FX or treasury environment would be a PLUS Good academic background, degree educated (minimum Bachelors, in a Computing based discipline, other degree subjects will be considered depending on experience) Good experience and understanding of fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting)   Good organizational skills, ability to work under pressure and to meet tight deadlines Ability to communicate technical/product information to a non-technical audience Excellent sense of customer service (detail- and service-oriented) Self-motivated with a proactive and consistently high output work ethic    Applicants who can start on short notice/immediately is a BONUS! Interested in taking the next step as a Technical Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a German and French speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a German and French speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of German, French and English (written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a Swedish speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a German speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.