Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Do you have experience in retail, ideally fashion or outdoor sports? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes? Then you will love Patagonia!! They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Munich. Store Manager (m/f)   Key accountabilities: • Ensure the store provides the highest level of customer service possible • Be personally available to all customers to identify their needs and address their questions or concerns • In conjunction with the HR Europe team, hire people who pursue passions that relate to our products and philosophy • Inspire, train and develop the store employees and maintain a positive work environment • Achieve budgeted revenue goals and monitoring expenses • Maintain high merchandising values that reflect the Patagonia image • Uphold our company's mission and be a voice in the community on environmental and community issues, using the store as a theatre to bring the issues to life to educate and inspire our customers   Pre-requisites: • Ideally 2 to 5 years of experience in retail store management • Language skills: Fluent in German and English. Other languages are a plus • Have an outstanding ability to lead and motivate employees • Provide excellent customer service • Be proficient in Microsoft Word, Excel, Outlook and Retail Pro or similar • Have strong linkage with the Patagonia business and mission statement   If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de    

  • Hast du Erfahrung im Einzelhandel, idealerweise in der Fashionbranche oder im Outdoor-Sportbereich? Dein Ziel ist es, unsere Welt ein wenig besser zu machen und "going green" ist nicht nur ein Sprichwort, sondern auch deine Lebenseinstellung? Bist du auf der Suche nach einem Unternehmen, das stolz darauf ist, nachhaltig zu sein und 1% seines Umsatzes für wohltätige Zwecke spendet? Dann wirst du Patagonia lieben!! Ihre Mission ist es, unseren Planeten zu retten. Durch den Aufbau und die Leitung ihres neuen Ladens in München leistest du dazu deinen Beitrag. Store Manager (m/w) Hauptaufgaben: • Eigenverantwortliche Leitung des Stores • Persönlicher Kontakt mit den Kunden um sicher zu stellen, dass sie den bestmöglichen Service erhalten • In Zusammenarbeit mit dem HR-Team bist du verantwortlich für die Auswahl des engagierten Personals • Führung, Coaching und Weiterentwicklung des Store Teams und Aufrechterhaltung eines positiven Arbeitsklimas • Budget- und Umsatzverantwortung und Überwachung der Ausgaben, inkl. regelmäßiges Reporting • Verantwortlich dafür dass das Visual Merchandising das Patagonia Image widerspiegelt • Botschafter der Patagonia Misson und Sprachrohr für Angelegenheiten in Bezug auf Umwelt und Gemeinwesen in München, Nutzung des Ladens als Plattform um unsere Kunden zu inspirieren.   Profil: • Zwei bis Fünf Jahre Berufserfahrung als Store Manager in vergleichbarer Position wünschenswert •  Sehr gute Deutsch- und gute Englischkenntnisse • Motivierende Führungspersönlichkeit und Team Player • Gute Microsoft Office und Handelssystem (RetailPro) Kenntnisse • Starke Verbindung mit der Patagonia Mission und Philosophie   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf in Word Format in Englisch zusammen mit Ihren Zeugnissen an Giulia Severn, g.severn@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de

  • A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office. The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products. Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing role but just 2 shifts per week, 3pm - 7.30pm Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Norwegian speaking Market Researcher to join their team in a busy research office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting immediately - it's ongoing but just 2 shifts per week, 3pm - 7.30pm Given the nature of the role candidates must have excellent command of both Norwegian and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany. We are recruiting a Field Service Operations Associate to be based in their office just outside Frankfurt am Main. Field Service Operations Associate (m/f) Permanent Position / Frankfurt am Main area   As the new Field Service Operations Associate it will be your responsibility to provide administrative support in areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers. You will work across the departments Operations, Customer Success and Analytics with the aim of aiding the Process Improvements within the department. Your new responsibilities will include: Deliver clear, effective and efficient support both internally and externally Identify issues in the service provided by collecting feedback and analyzing data and then develop effective solutions to fix the issues Managing and updating the ERP system Maintain and generate the metrics and reports Coordinate the Field Service Engineers activity Coordinate spare parts, shipment and inventory control Oversee the order of spare parts from Field Service Engineers when needed Coordinate return shipments   Your qualifications and experiences Ideally experience working in a similar customer oriented administrative role. This can include order management, claim management, logistics support, supply chain support, customer service, sales administration etc. Ability to problem solve General understanding of technical equipment would be of advantage, but not necessary. Reporting skills – ability to use a ERP system Good MS Office know-how Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch This is a great chance to work for a large international corporation and I would be happy to receive your application!  To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341053. Alternatively call +49 (0)69219320.

  • German or French Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • If you are a German speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required -Minimum 1 year of experience within customer service - B2B. -Fluent German speaker with great level of English -Quick learner. -Able to build and maintain good working relationships with clients -Attention to detail -Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Must be experienced in Wholesale Customer Service Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Fashion and Lifestyle industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Business to Business Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in London * Working on various exciting projects within different industries * Monday to Friday- Hours are 9am - 5pm * Part time hours from 10-30 hours per week. * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: English Fantastic communication skills Experience with Business to Business calling Good telephone manner