Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Export Customer Services Coordinator - German - £21,000-£24,000 Our client, an established multinational based in Wigan are looking to recruit a fluent German/English speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the Business - Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To Handle and resolve customer complaints/enquiries in a timely and accurate manner -Timely delivery of solutions which match the customer's needs and meet their objectives. This involves working closely with the Customer to determine what it is they're looking for and how best the company can deliver to meet expectations. - Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers. Within the role you will be expected to: - Be confident to address difficult situations using the telephone as a first method of communication to the customer. - Be able and prepared to make decisions within the scope of the role.- Make quick thinking decisions and be adaptable to different situations arising and Identify issues which could potentially become problematic. - Oversee Customer's projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination. - Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once. To be considered for this role it is essential to speak and write German and English fluently. You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases. Alternatively,candidates who are looking to go into a customer services role with fluency in the German language will also be considered depending on experience. Please note that we can only consider applicants who already hold a full UK work permit.Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Hast Du Interesse in einem internationalen Automotive Unternehmen zu arbeiten und hast Du vielleicht schon Erfahrungen im Customer Service sammeln können? Bist Du kommunikativ und sprichst gerne mit Leuten am Telefon? Einarbeitung und ein sympathisches, freundliches Arbeitsklima ist Dir wichtig? Hast Du keine Lust mehr auf Wochenend- oder Nachtarbeit? Dann bewirb Dich heute:   Customer Service Mitarbeiter Automotive (m/w/d) - München 35 Stunden/Woche   Deine Aufgaben: Erste(r) Ansprechpartner/in für alle interne und externe Anfragen des Unternehmens Beantwortung und Verarbeitung von Kundendienstanfragen in deutscher und englischer Sprache Unterstützung anderer Abteilungen wie Steuerung, Fuhrpark, gesamtes Produktspektrum, usw. Entwicklung des Wissens über die Produkte, Technologien, Prozesse und Verfahren des Unternehmens Dein Profil: Abgeschlossene Ausbildung im kaufmännischen Bereich von Vorteil Erste Berufserfahrung wünschenswert Fließende Deutsch- und Englischkenntnisse in Wort und Schrift, jede weiter Sprache von Vorteil Fundierte MS-Office Kenntnisse Offen, herzlich, service-orientiert Was wir bieten: Attraktives Gehalt  Gutes Arbeitsklima in einem jungen, dynamischen Team Gute Weiterentwicklungsmöglichkeiten Offene und freundliche Arbeitsatmosphäre Option auf Home Office nach der Einarbeitung Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format an munich@eurolondon.de Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de

  • Responsibilities: *You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date. *Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion. *You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found. *Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine. *You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements. *At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return. *You will provide direct support to the Head of Property Management and Property Management team. Requirements *Proficient in Landlord and Tenant law *Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently; *Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp); *Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties; *Fluent in English and Mandarin

  • We are looking for Hebrew speakers for a Customer Service role! Our client is promoting a healthy lifestyle, selling vitamins and supplements through their website. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... Responsibilities ·First point of contact for Hebrew speaking and international customers. ·Providing exceptional/effective customer service. ·Resolving customer service's queries via call, email, and social media. ·Keep updated about new product information. ·Develop a trusting relationship with customers. ·Be sure that the communication with customers and suppliers is of a professional standard and match the expectations. Profile required ·Customer orientation ·Excellent Hebrew language skills. ·Energetic and exceptional communications skills. ·Restaurant/ Hospitality experience ·Good listener ·Professional and friendly Benefits Gym membership FREE!!!On-site cafeteria Monthly and quarterly products allocation (free products every month) Great environment and an office with great views!!! Monthly team events and social gatherings! Opportunities for quick development and growth with internal training programs. Flexible hours! (With Monday through work) Access to free daily products and FREE BREAKFAST! If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a fluent German speaker? Are you looking for some temp work in the run up to Christmas? We are looking for German speaking Market Researchers to join a great, International team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role to start immediately and can be full or part time. Hours are between 12pm-6:30pm Monday to Friday. Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Office Assistant (m/f/x) 3 month - temp2perm - Frankfurt - to start asap The Role: Your daily responsibilities will involve the following: office management and supporting the team acting as the first point of contact regarding external and internal requests organising and coordinating business travels and travel expense accounting prepare reports organising meetings and manage calendars correspondence in German and English manage office procedures incl. equipment other administrative duties The Requirements: commercial education or a degree level qualification fluent German and English work experience in a similar role excellent communication skills and very service-oriented nature very good MS office skills If this piqued your interest, please send your CV, your earliest entry date as well as your salary requirement with 5 bullet point why you are the perfect match for that role to:  c.bronzel@eurolondon.de   Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.  

  • Job adverts come and go, but genuinely excellent opportunities are hard to come by. Every now and then, I receive an email from my client to say that they have a requirement and I know immediately I have a difficult job to do. The candidate that they want needs to be personable, experienced and professional, however I know that whatever candidate I place in the job will have an excellent career ahead of them. This is a company that invests in their employees and where you are not just a number. This is a job in which no day is the same and you are given excellent training and opportunity for progression. This opportunity isn't just your next job to make ends meat, this is an opportunity that you can invest yourself into and reap the rewards of your hard work. But getting the job isn't going to be easy. So what do we need? Fluent French is essential Office based customer service experience is also essential, preferably in a b2b environment Excellent communication skills A motivated, can-do attitude Ability to work within a team So do you think you've got what it take? This is not a typical call center position you often find for language speakers. This is a truly excellent opportunity to join a forward-thinking and fast growing company that can accelerate your career to where you want it to be. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • Our client, an international company is currently looking for a Team leader to grow and expand the German market. RESPONSIBILITIES *Lead, supporting and managing the German team. *Coach team members and new joiners. *Develop team's strengths, identify goals and organize the team. *Dealing with international clients and own responsibilities for multiple client projects success in the German Market. *Identify areas of improvement and growth, concerns and new challenges. KNOWLEDGE SKILLS *Must be fluent in English and native German, written and oral (plus French will be ideal) *Management and leadership skills. *Experience minimum 1 year managing a team. *Solid presentation, communication, and problem-solving skills... *Proficiency with Microsoft Office and web-related technologies *Bachelor degree is preferable BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Responsibilities: * Being the first point of contact for clients and customers via email and telephone *Managing all customer needs and questions; resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment *Excellent written and verbal communication skills. Fluency in German needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Export Customer Services Coordinator - German - £21,000-£24,000 Our client, an established multinational based in Wigan are looking to recruit a fluent German/English speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the Business - Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To Handle and resolve customer complaints/enquiries in a timely and accurate manner -Timely delivery of solutions which match the customer's needs and meet their objectives. This involves working closely with the Customer to determine what it is they're looking for and how best the company can deliver to meet expectations. - Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers. Within the role you will be expected to: - Be confident to address difficult situations using the telephone as a first method of communication to the customer. - Be able and prepared to make decisions within the scope of the role.- Make quick thinking decisions and be adaptable to different situations arising and Identify issues which could potentially become problematic. - Oversee Customer's projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination. - Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once. To be considered for this role it is essential to speak and write German and English fluently. You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases. Alternatively,candidates who are looking to go into a customer services role with fluency in the German language will also be considered depending on experience. Please note that we can only consider applicants who already hold a full UK work permit.Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com