Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • If you are a German speaking Customer Service who would like to join a prestigious company read on… Responsibilities *Handle calls or emails in English and German as assigned by management, ensuring individual targets are met on a daily basis *Enter appropriate and correct data in respective data systems *Work towards SLA's as set by management *Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business *Carry out all other tasks as assigned by the management team *Strive for a first time resolution to all enquiries via call, email and social media *Support CRM, quality and incident management together with other administrative tasks *Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Profile required * Customer orientation * Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving) * Resilient, stress-resistant * Ability to calmly respond to customers/FPs even in unpleasant situations (worried, frustrated or angry customers/FPs) * Ability to develop trusting relationship with customers/FP * Team skills (supporting other team members and providing answers to questions to other colleagues) * Professional and friendly manner when interaction with customers/FPs Experience in Customer service would be advantageous but not necessary as full training will be provided. Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • French Customer Nutrition Specialist Have you ever wanted to work with your best friend - your dog? Now you have this unique opportunity to join a big family of pet lovers where you can make a difference for all dog parents and their pet's nutrition. Key responsibilities: Answering customer queries through different channels in French Effectively communicate in English to other teams Being effective in everything you do while always asking "How can we do this better?" Helping to make recommendations on customers dog's diet. Requirements: Fluent English and native/near-native level of French Qualified vet nurse or Auxiliaire Specialise Veterinaire or a degree in Animal Science, Zoology, Applied Biology or similar You'll be surrounded by dog's everyday so a natural love for dogs is needed! J What is on offer: 25 days of holiday (26 days after 2 years of service and 27 days after 3 years of service) Discount for health and dental insurance Regular team and social events Free breakfast, coffee, tea, fruits and snacks And free food for your dog all year around as well! Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • If you are a French or Italian speaking Customer Service Export Administrator who would like to join a prestigious company read on… The company has been providing logistics services to luxurious brands all over the world in the past 22 years. They are expanding their portfolio for luxury and high-end clients, providing an exceptional customer service. Responsibilities -follow the correct shipping/ invoicing procedures, -answer customer's queries, -provide quotations to new and existing customers, -keep customers up-to-date by email or phone, -build and maintain relationships with the clients, -stock maintenance. Profile required -Minimum 3 years experience as Customer Service Export Administrator. -Flexible person willing to travel abroad. -Quick learner. -Able to build and maintain good working relationships with clients and alternative offices. -Attention to detail. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.

  • If you are a German speaking Customer Success Specialist who would like to work for one of the top, award winning CEOs in SaaS game in the US, read on… The company in question has been well established and is currently taking its market by storm! In the last 18 months they opened offices in Frankfurt, Dubai, Singapore and Melbourne, as well as acquired some of their competitors, clearing the path to success and increasing their market share. Their team of developers works tirelessly to upgrade the products and sales teams exceed their sales targets, hence why they need more people to strengthen their customer success teams and ensure the clients get the most of their software. For you to become the subject matter expert and provide clients with detailed knowledge and exceptional service, you will spend 4 weeks in their HQ in the US, receiving training and getting ready for the challenge! Not only you will work in multilingual, international team but also you will get the chance to travel abroad and meet with your clients face to face. Your main duties will include on boarding new clients, familiarising them with the software, training new users, answering their queries and helping them out through their journey. We are looking for energetic, passionate individuals and if you have the following, we definitely want to hear from you: *2-6 years of software training, on boarding, account management or technical customer support experience; *Strong relationship building skills; *Strong work ethic and drive. What's in it for you: *Competitive salary; *Bonus; *Private healthcare; *Pension scheme; *Clear career development plan; *Training in the US; *Fruit and snacks (a lot of them!); *Regular company socials (go-karting, wine tasting, bowling, etc.); *Gym discount; *Yoga in the office; *Puppies, massages, and a lot more!

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team Germany. We are recruiting a Logistics Administrator for a fixed 12 month contract to be based in their office just outside Frankfurt am Main.    Logistic Administrator (m/f) Permanent Position / Frankfurt am Main area   As the new Logistics Administrator you will be working in the warehouse being in charge of the orders leaving and returns coming back. You will be speaking to customers and internal stakeholders and assisting them with the deliveries. You will report to the Service Manager.   Your new responsibilities Preparing orders by processing requests and supply orders Maintain inventory controls by collecting stock orders and printing requests Managing stock levels Managing returns Complete reports – data entry in to CRM system Maintain a safe and clean work environment by keeping workstation, shelves and pallet area neat   Your qualifications and experiences Ideally experience working with customers in a customer service or customer support role Ability to problem solve Any experience in warehouse management or logistics is of advantage Reporting skills – ability to use a ERP system Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch Our client’s philosophy strongly emphasises co-operation and a strong team spirit, within a vibrant environment. This is a great customer focused role, working for a large international corporation. To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 340792. Alternatively call +49 (0)69219320.

  • In today's world, it's easy to settle for less. But the ambitious and motivated candidate we are in search of, will always strive for more. And that is the job we are offering: A fresh opportunity and challenge at one of our clients who is not only a house-hold name, but is a multinational company who will offer opportunity for growth, development and progression for a very lucky German speaker. So what's the job? You will essentially work as a customer service advisor providing technical support over the phone and email to German speakers. There will also be an element of translation with the job, in addition to trouble shooting. Requirements: - Fluent German is ESSENTIAL - Experience in customer service (however can be retail or office based) This is a company who are willing to be patient and will completely train up a candidate who they believe is worth investing time into. Not only will you gain valuable experience, but you will also receive a very competitive of up to £25,000 depending on experience. So what are you waiting for? I have one new exciting opportunity for one lucky German speaker. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • Wir suchen aktuell für ein großes Eventtechnik-Unternehmen eine/n MeisterIn oder Technische/r LeiterIn für Veranstaltungstechnik (m/w/x) Ort: Frankfurt DEINE AUFGABEN: Vollumfängliches Projektmanagement (Planung, Organisation und Durchführung der VA) an einem Standort hier in Frankfurt 50% Office, 50% Veranstaltungen (Nacht- und Wochendarbeit eher die Ausnahme) Unterstützung des Vertriebs bei Konzeptionen, Kundenberatung und Materialauswahl Technische Gewerkeplanung (Ton, Licht, Video, Rigging) CAD-Planung und Visualisierungen in 2D und 3D mit Vectorworks Personalplanung  und Einsatzplanerstellung DEINE FÄHIGKEITEN: Du bist Meister/in für Veranstaltungstechnik oder hast Erfahrung als Technische/r Leiter/in in der Eventbranche Du bist erfahren in der Projektleitung und in der Koordination unterschiedlicher Gewerke Du besitzt CAD-Erfahrung Wenn Du ebenfalls bereits mit Vectorworks gearbeitet hast, wäre das ideal Du sprichst Deutsch fließend und kannst auf Englisch zumindest gut technische Angelegenheiten erklären DAS UNTERNEHMEN: Unser Kunde ist einer der führenden Spezialisten im Bereich der Veranstaltungstechnik und Eventdienstleistungen. Das Unternehmen ist bereits seit mehr als drei Jahrzehnten am Markt und arbeitet mit mehr als 300 Mitarbeiter allzeit daran mit Liebe zum Detail Events zu kreieren, die in Erinnerung bleiben.   Bei Interesse sende mir gerne deinen CV, dein mögliches Eintrittsdatum, deine Gehaltsvorstellung sowie 5 Stichpunkte, warum Du perfekt auf diese Stelle passt an: c.bronzel@eurolondon.de Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • IT und Software findest Du spannend? Du bist ein Organisationstalent wie es im Buche steht, hast dazu noch eine vertriebliche Ader? Kommunikation ist Dein zweiter Vorname und Du scheust nicht zurück vor stressigen Situationen? Wenn Du Deiner Karriere einen Kick verpassen willst, solltest Du weiterlesen, ich warte auf Deinen Lebenslauf! Für meinen Kunden in der IT-Branche mit Sitz bei Karlsruhe suche ich einen Project Manager Sales (m/w) Das machst Du: Unterstützung  und Entlastung der Vertriebsleitung im täglichen Geschäft Übernahme von eigenen Projekten zur Vertriebsentwicklung Interne und externe Kommunikation inkl. allen Partnern Planung von Terminen inkl. Erstellung von Präsentationen und Reporting Das bist Du: Gern abgeschlossene  Ausbildung / Studium oder 3 Jahre Berufserfahrung in den Bereichen Sales Coordination/Controlling/Support wünschenswert Proaktive Persönlichkeit mit ausgeprägtem Fokus auf Effizienz und Selbstständigkeit Fließende Deutsch- und sehr gute Englischkenntnisse in Wort und Schrift Interesse an IT und Software Reisebereitschaft Das bekommst Du: Aufregende Sales Support Position mit viel Eigenverantwortung Aufstrebendes mittelständisches Unternehmen mit toller Firmenkultur und guter Work-Life-Balance Attraktive Vergütung inkl. Handy und Laptop   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • A high school based in Nanjing China is looking for several English teachers to start in Sep 2019. you will be teaching 20 classes a week, up to £25k per annual, the school will provide each teacher two bedrooms flat, work visa sponsored. Responsibilities and Duties: *Teaching high school students English *Make the teaching plan based on the curriculum provided by the school. *Teach the class based on the instructions of the school. *Teachers are encouraged to be creative. *Maintain a positive and encouraging learning environment. *Assist the school to organize some activities based on the need. Qualifications and Skills Requirements: *Native level of English *Must have teaching experience *A Degree is desired *Dynamic, enthusiastic, responsible and reliable. *A stable worker who has a long-term commitment to work for one year or more. Salary and other Benefits: *Salary: up to £25k pa, living cost in China is lower, as well as tax *Airfare Allowance £700 provided upon completing one year contract *Accommodation Provided, two bedrooms flat *Teaching books and material provided *Work Permit Provided *Chinese legal holidays provided If you think you are the right candidate for in this role, please apply with your CV, email w.yang@eurolondon.com or call on 0207 029 3799. I look forward to hearing from you!

  • My client is looking for Norwegian and Danish speakers for a short project. This is going to be a coding role for a market research project. Keys skills would be: - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role expected to last around 3-4 weeks. This is a HOME BASED role so you must have access to a laptop/computer to work from home. Training will be paid and in their office in London. Given the nature of the role candidates must have excellent command of both written and spoken Danish or Norwegian AND English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.