Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • I am recruiting on behalf of a leading, global technology provider of beyond the firewall collaboration solutions. They are a industry leader in innovative and secure solution software for regulated business communications. To strengthen its team in Frankfurt am Main they are currently recruiting an Account Manager. This is a fantastic opportunity for a recent graduate with some commercial experience.   Account Manager – Technology Solutions, Great Graduate Level Role Permanent Position/ Frankfurt am Main The Challenge As the new Account Manager you will work closely together with and support the Sales Managers and Sales Directors. It will be your responsibility to help maintain, grow and identify new sales opportunities within your assigned accounts throughout the German speaking region. Your responsibilities will include: Develop an understanding of the organizations software solutions and their functionality within the client Research key accounts to assess and capitalize on business opportunities Identify needs within the account, compile quotes, close sales with existing clients as well as manging the invoice and billing process Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Build a portfolio of satisfied clients Give presentations and/ or training sessions for new clients both face to face and via webex Regularly visit clients The Right Candidate You will want to work for the market leader in their field, you will be passionate about providing excellent client service and developing business within your client base. You will have previously Gained first experience within account management, sales support, customer service and/ or client relationship management Ideally have a solid understanding of web based technologies  Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills An interest in Financial Services and Banking Strong analytical and problem-solving skills Ability to work independently and manage priorities Fluent German and English is essential The Benefits This is a fantastic opportunity for an experienced professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.     Interested? If you meet these criteria then please send your cv  to Emma Brady at e.brady@eurolondon.de or give me a call at +49 (0)69 219 32 0

  • Sie organisieren für Ihre Leben gerne und haben schon erste Erfahrungen im administrativen Bereich gesammelt? Sie haben stets ein offenes Ohr für Kundenangelegenheiten? Korrespondieren täglich auf Deutsch und auf Englisch? Dann lesen Sie weiter! Derzeit suche ich für ein internationales Immobilienunternehmen in München  Administrative Mitarbeiter (m/w) im Kundenservice Ihr Aufgabengebiet: Telefonische und schriftliche Bearbeitungen von Kundenanfragen Identifizieren der verschiedenen Zuständigkeiten und fristgerechte Bearbeitung Koordination und Organisation zur Behebung der jeweiligen Meldungen. Erfassung und Bearbeitung von Kundendaten und Datenbankpflege Erstellung und Verfolgung von Angeboten und Rechnungen Zusammenarbeit mit Kunden und Dienstleistern Ihr Profil: Kaufmännische Ausbildung wünschenswert in einem handwerklichen Betrieb oder ähnlichen Erste Berufserfahrung wünschenswert Fließende Deutsch & Englischkenntnisse in Wort und Schrift erforderlich Fundierte MS –Office Kenntnisse und erste Erfahrung mit CRM Programmen vom Vorteil Organisationstalent und strukturierter Umgang in stressigen Situationen Dienstleistungs- und serviceorientiere Arbeitsweise Warum bewerben? Attraktives Gehalt Internationales Team Abwechslungsreiches Aufgabengebiet Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf und Ihre Zeugnisse auf Deutsch oder auf Englisch an Manuela Ziegleder, m.ziegleder@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.        

  • Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native German speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German (FTC) or French (Perm) Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. The German speaking role is a Fixed Term Contract for around 5months. The French speaking role is a Permanent Contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French speaking Market Researcher * Market Research - telephone based interviewing * Well established Market Research company based in the heart of London * Working on various exciting projects within different industries * Monday to Friday- Hours are 11am - 7.30pm * Minimum 3 days a week, you can pick your own shifts on a weekly basis! * Full time hours at a hourly rate of £8.08 per hour plus holiday pay * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: French Fantastic communication skills Good telephone manner

  • *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Working on a specific project which is taking place at the moment in Japan *Night shift hours at a hourly rate of £12.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Experience in Market Research or Telephone Interviewing *Fluent to a native level in: Japanese *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • Global Leader in the provision of Financial Printing Services among other essential Business Solutions. Looking for a candidate who wants to learn and develop a career looking after Clients.                                                 Junior Project Manager – Client Services                                                                 Frankfurt You will be responsible for Working as part of the Client Services team you will be tasked with overseeing clients print projects from start to finish. Once the work with a client begins, you will be their main point of contact for the entirety of the Project. You will liaise with both the client and any external partners involved in the process. When clients have questions or concerns you are there to deal with them. The company operates 24 hours a day and there are two shifts which rotate. 8am to 4pm or 4pm to Midnight. Occasionally there is night time on call support needed. However the role is extremely rewarding and a great opportunity to learn. The Project Manager is a key part of the team to ensure continued success of the company, they are the front line in terms of getting projects completed on time. Your Profile You will be a client focused individual with previous experience of dealing with clients. You will have the ability to deal with issues as and when they come up and have the ability to keep calm under pressure. Ideally you will have Previous phone based experience Excellent communication skills Experience dealing with clients Fluent German and English An outgoing personality and enjoy working under pressure An understanding of shift work If you have previous Customer Service experience and are an organised individual, If you are looking for a role where you can really learn and develop, then please send your application to Emma Brady at e.brady@eurolondon.de. Or call on 069 219 320 Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. 

  • How we Educate our Children has significantly changed over the last 20 years and Technology has played a huge part. This company is a market leading brand name in Education Technology with a range of both hardware and software that allows Interactive teaching in the Classroom. Children can engage with the interactive technology and teachers can tailor the technology to the needs of the children. This is the future of education and this company continues to achieve its Technology goals. Be part of the future! I am currently recruiting a                                                 Sales Support Administrator  – Education Technology - Essen You will be responsible for Based in the office in Essen your role is a Key Support function for the European Sales Leader. You will be part of the German Sales team and your goal is to ensure the Sales team wins new business within Central Europe by maintaining key relationships with both the Sales Channel and the End User.  Your goal is to increase revenue by providing the support the Sales team require You will provide first line of information to Customers on products On a daily basis you will manage Customer Requests You will support re-sellers with Customer Demonstrations and client visits from time to time Essential will be to ensure all information is updated in the CRM system Day to say support of the sales team Your Profile The Sales Support Administrator is a key to ensuring that sales targets are met. You will previously have worked either in a Technology provider or Education and have excellent Client Services skills. In addition you will Be passionate about Education and the benefits of Technology in the Classroom Ideally have at least 1 years experience in a Sales Support, Client Services or Administration function Have Excellent Client Services skills Have the ability to have dialogue with educators and local authorities Be able to provide accurate forecasts on sales opportunities based on the information provided. Fluent German and English If you speak fluent German and English and have excellent support and client services skills then please send your application to Emma Brady at e.brady@eurolondon.de. Or call on 069 219 320 Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission.       

  • I am working with a rapidly expanding DIY Retailer who continue to develop business and open stores throughout Germany, their growth in the last 3 years has been swift as they continue to expand their market share.  As part of this growth they are currently recruiting an experienced Purchasing Manager to join their team in the Head Office just outside Frankfurt.                                                        Purchasing Manager - Retail Sector                                                      Frankfurt The Challenge As an experienced Purchasing Manager you will be responsible for handling the purchasing function for a specific range of products. You will manage a large vendor network including negotiation in order to reduce costs and get the best price on each item. This role is varied and a strong organisational and administrative background is the key to success. Key Responsibilities Responsible for managing all purchasing functions for a specific Category Cost saving and budgeting for a specific range of products Review purchasing decisions, orders and vendor contracts Work closely with other departments such as operations, supply chain and marketing Negotiate purchase terms with suppliers Creation of new product ranges, through market and competitor analysis Lead a team of two direct reports Management reporting Your Profile Speak and write Fluent English and German Previous experience in a fast paced purchasing role ideally from DIY, Retail or FMCG Excellent client negotiation skills Experience in working across an organisation to ensure excellent communication Ability to work in a fast paced, dynamic and international environment Are you interested in this opportunity? If you fulfil the requirements please send me your CV today. For further questions please contact Emma Brady (+49 69 219 320) or via email e.brady@eurolondon.de All Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. 

  • Excellent Recruiters don’t necessarily choose Recruitment as a career. Recruitment chooses them. Recruitment is a career that has highs and lows. But is incredibly rewarding. A great Recruiter is an individual who likes to work with a wide variety of people on a daily basis. You need to develop relationships, manage accounts, work through cv’s with candidates, talk them through an interview process and work with them through a job offer.  You advise and consult clients on market conditions and help them build the future of their company. Most people don’t realise they are meant to be a Recruiter, we come from many different backgrounds. If you are someone who enjoys a people focused role, if you want to learn, if you thrive in a practical and common sense environment, then maybe you are a Recruiter but just don’t know it yet. With offices in the UK, Germany, France and Switzerland, Euro London has a client list including some of the leading global companies as well as many small to medium organisations we are helping to build. We have enjoyed over 18 years and many successes here in the Frankfurt office. We have a solid and experienced team and are looking for someone to join us. Recruitment Consultant  Frankfurt Office The Role: As a Recruiter at Euro London, you are the link between candidates and clients; helping to find the best employment solution for both parties.  You are required to build and maintain excellent relationships with industry leading clients in order to understand their business and exactly what they are looking for. You also need to understand what the candidate requires and expects in order to find them a suitable job. Your tasks will include: Acquiring new clients and promoting the recruitment services Euro London has to offer during client meetings or through networking and social media Maintaining existing client relationships and understanding their business and expectations Sourcing new candidates and evaluating their suitability for the role, on the telephone or also at face-to-face interviews Advising and preparing candidates for interviews with clients Constant networking through candidate and client events or meetings in order to build up your own contact portfolio Responsible for the entire recruitment process – from winning the business to placing the candidate The Requirements: Could Recruitment choose you? It is essential that you speak fluent English and German. An initial experience in a commercial environment is really important. You need to see the phone as your friend and enjoy talking to people all day every day. You need to have the ability to work hard and see your day in a logical order but also have the ability to react fast. Common sense is essential! Fluent English and German Initial professional experience or completed internships Excellent communication and negotiation skills Enthusiastic, hard-working and ambitious Knowledge of the German market Why apply? We are a market leader. We have an established client base and candidate network, built up over 18 years in Germany. We have a beautiful office in the centre of the city with a great Skyline view. We have a great team of hard working individuals, Recruitment chose us all! To Apply please send a copy of your CV in English or German to e.brady@eurolondon.de. For questions please call on 069 219 320. I would be happy to tell you how recruitment chose me! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission.