Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • German Client Account Manager MUST HAVE OWN TRANSPORT If you would like to work for a company that cares about the environment and offers a great range of environmentally friendly products, this could be the opportunity for you! Our Client, is looking for a fluent German/English speaker to join their European Client Account Management team , looking after customers orders. The team follow up on sales enquiries, providing quotations, processing orders, negotiating lead times, dispatching products and attending trade shows. We are seeking applicants with: Fluency in German and English; Excellent communication skills; Be a team player but also capable of working alone; Target driven with excellent customer services skills; Previous logistics or sales administration/customer services experience. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • My client is looking for a Indonesian speaking Market Researcher to join their team in a busy research office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting next week until the end of Jan 2019. You will need to be able to work a min of 3 shifts a week, but preferable 5 shifts. Shifts are from 3am-11am or 6-7am-11am. Pay rate for night shifts will be higher. Given the nature of the role candidates must have excellent command of both Indonesian and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role doing B2C market research. It's part time so you can work a couple of days a week. The hours are 1:30-7:30pm and this is an ongoing role. Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Swedish Speaking Customer Support Manager - Insurance My client is a well-known business providing insurance products in the UK. After their great success in this market they have decided to expand into the Swedish market and therefore they are now looking for a team leader to guide their customer support success. Working normal office hours Monday through Friday you will be working with a brand new team full of energy and passion for customer satisfaction in their lovely office in Haywards Heath. Duties: *Supervise and support eh team to make sure that the best service is provided at all time and helping the team reach the assonated targets. *Help the team priorities tasks and duties, being involved in training for new staff. *Maintain an excellent communication within the team to insure that everything is up to date with new products and procedures. *Complete quality audits to assure that high customer service standards are met. Making sure that customer's feedbacks are followed up and considered. *Set up and manage individual and team objectives and development plans. *Liaise with colleague across the business creating a good harmonization. Requirements: *Native level of Swedish in both written and spoken *Great communications skills in both English and Swedish *A minimum of 2 years of previous experience within insurance Package: *£27-£35K pa salary *25 days of holidays plus bank holidays *Private pension scheme. *Private life insurance *Child care allowance *Cycle to work allowance *Discount gym memberships and insurance. *Season ticket loan *Endless daily snacks and drinks *Monthly lunch and dinners on the company.

  • My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role doing B2C market research. It's part time so you can work a couple of days a week. The hours are 1:30-7:30pm and this is an ongoing role. Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a French speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a French speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Fluent French Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French as well as English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German or French Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German or French language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French Client Success Executive Wooburn Green, Buckinghamshire A leading price analytics company is seeking an experienced Client Success Executive to join its team. The ultimate goal is to grow client retention. We need an energetic Client Success Executive, excited to engage with our amazing global clients, assist them with the on-boarding, training and use of our platform. One who can ensure our users have full understanding of our service and its value; and possess the ability to recognise what drives value for them. You will be proactive and motivated, great at prioritising and able to work well in a fast-paced environment. You can expect to be talking to clients every day - making outbound calls, completing business reviews, reacting to low usage, hosting training or best practice sessions as well as day-to-day support. This is not a sales role. Your objective is to help our clients achieve their goals through our services not sell them more features. Your passion should be to turn every user into an advocate of our services. You will also be an internal client champion, dedicated to helping the business provide the right services and features. All this will ultimately lead to higher year on year client retention. It's a busy role, that will require your determination, energy and drive to succeed. You would report to the Customer Success Manager and be responsible for approximately 150-200 of our growth clients. HARD SKILLS REQUIRED *Previous experience as a client success or account manager role working in a business to business, subscription-based environment. *Comprehensive understanding of business service software and the benefits they bring. *Excellent verbal and written communication skills, must be comfortable using the phone as well as addressing a group of people with confidence and gravitas. *Fluency in the French language is essential. SOFT SKILLS REQUIRED *Deadline-driven self-starter. *Extremely organised with high attention to detail. *Highly motivated, resourceful, and results-orientated. *Excellent social skills; friendly and outgoing, not afraid to connect with new people. *Ability to build rapport & communicate effectively with business clients from middle managers up to and including the C suite of large global organisations. *Excellent multi-tasker, able to take on many projects without dropping the ball. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a fluent Russian speaker? Do you also speak another language fluently as well as English? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Russian another language) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus Russian 1 other language, all spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum, paid monthly Bonus!!! Earn up to 10% in bonuses Job Type: Permanent or Fixed term contract with a strong potential to transfer onto a permanent contract Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: 3rd December Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.