Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Sie sind ein Priorisierungs- und Koordinationstalent? Sie lieben es organisatorisch und administrativ zu arbeiten? Sie begeistern sich für den Banken- und Finanzsektor?   Zum nächstmöglichen Zeitpunkt suchen wir  für ein namhaftes Consulting-Unternehmen aus der Banken- und Finanz-Branche in Direktvermittlung eine(n): EXECUTIVE ASSISTANT (m/w/x) Ort: Berlin   IHRE AUFGABEN: Terminbuchung und –koordination der Partner Organisation von Meetings und Raumbuchungen Organisation und Set-ups von Telefon- und Videokonferenzen Vorbereitung von Briefen, Reporten und anderen Dokumenten inkl. Formatierung Kundenbegrüßung, Management von Reisebuchungen und Reisekostenabrechnungen Erstellung und Versenden von detaillierten Programmabläufen Koordination von Präsentationsmaterialien Aktualisierung von Kundendaten Telefonservice Unterstützung des Marketing Teams IHRE FÄHIGKEITEN: Sie konnten bereits einige Jahre Berufserfahrung in der Assistenz sammeln. Sie hegen Interesse für die Arbeit in einer Consulting-Agentur und begeistern sich für den Banken- und Finanzsektor. Sie besitzen Sie die Fähigkeit zu prorisieren und zu koordinieren. Sie arbeiten eigenständig, sind jedoch auch in der Lage ihre Arbeitsweise gut in ein Team zu integrieren. Sie übernehmen auch mal Aufgaben außerhalb Ihres regulären Tätigkeiten und arbeiten auch Routinearbeiten gerne mal ab. Sie arbeiten gern im Team und ihre Arbeitsweise ist geprägt von Flexibilität. Sie bringen eine positive und humorvolle Ausstrahlung mit. Sie sprechen Englisch und Deutsch fließend. DAS UNTERNEHMEN: Unser Kunde ist ein internationales Consulting Unternehmen, welches vorrangig im Banken- und Finanzsektor tätig ist. Mit einer dynamischen und entrepreneur-geprägten Firmenkultur, welches aus unterschiedlichsten Talenten zusammengemixt ist, agiert das Unternehmen global erfolgreich.   Bei Interesse senden Sie uns gerne Ihren CV sowie Ihr mögliches Eintrittsdatum und Ihre Gehaltsvorstellung unter Angabe der Referenz GICB337555 an: c.bronzel@eurolondon.de   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.    

  • My client is looking for an Afrikaans speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting at the beginning of October and expected to last between 8 and 10 weeks. Given the nature of the role candidates must have excellent command of both Afrikaans and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Portuguese speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting at the beginning of October and expected to last between 8 and 10 weeks. Given the nature of the role candidates must have excellent command of both Portuguese and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Korean speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting at the beginning of October and expected to last between 8 and 10 weeks. Given the nature of the role candidates must have excellent command of both Korean and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • German Speaking Service Desk Analyst - 27,500 euros per annum (Galway, Ireland) Service Desk Analyst is to provide Level 1 technical assistance and support to the business' customers, in a courteous and efficient manner. Service Desk Analyst team is the first point of contact for valued customers and as such, is key to maintaining the business' brand with external customers Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilizing email, phone, and other avenues when necessary. Identify each customer's support and configuration requirements, set the customer expectation and resolve the customers' issue, delivering against the customers' expectations and your key performance indicators (KPIs). Duties: *Provide technical support for all the company's labeled products and services to internal and external customers, with a primary focus on customers in the German speaking region. *Provide the appropriate amount of feedback to ensure customers are fully informed. *Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in accordance with Customer Service, service level agreements (SLAs) and individual KPIs, prioritizing caseload from oldest to newest. *Ensure that all issues are logged accurately on the CRM system and that all cases are closed. *Continually seek to identify new knowledge and contribute to the shared knowledge base. *Support the Team Leader as required, enabling the expansion and growth of the company's support capabilities. *Follow the company's best practice procedures, specifically in regard to escalating any security concerns or breach of security. *Provide support on a shift basis, seven days a week. Benefits: *Private healthcare after 6 months of service *Life Insurance from day 1 *Private pensions scheme after 6 months of service *20 days of paid annual leave plus bank holidays *Birthday off work cake *Fridays drinks and food *Referral Scheme valued in 900 euros *Volunteering paid leave *10% discount with Booking.com *Paid study leave after 12 months of service *And many more If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Croatian speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting at the beginning of October and expected to last between 8 and 10 weeks. Given the nature of the role candidates must have excellent command of both Croatian and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • I'm personally pleased to say over the last years I've been working closely with an international financial loan company based in Central London. They're an established company and have been in the financial industry over the last decades and even reconsigned in different territories. My client provides to clients and start-up companies loans with a financial plan. They're a well known company and have office's across the world. They are currently expanding their international Support/Consultant team. I am recruiting at the moment for a Customer Service Advisor with fluent to native level Tagalog, to work in their lovely and friendly team. As the Customer Service Advisor you will be focusing on best advising the client with any questions they may have in regards to the services the company provide. Your daily responsibilities would look like this: You working with a high end Service and communicating with customer over various channels such as; - Phone, - E-mails - Different social media platforms. You will be responsible for large accounts focusing on the Philippines market and it's so important that you will update the customers and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience, delivering and assisting fantastic service. Sounds interesting right? Please feel free to contact me if you're keen in this position.

  • Dutch or French Speaking Service Desk Analyst -Prague, Czech Republic This is a great opportunity for a French or Dutch speaker looking to make their way into the IT world. My client is one of the world leading companies focused on cloud services including network integration, security and data centers. They offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities (Prague, Czech Republic). You will help organisations worldwide maximise their potential by offering high level customer support. Providing Technical Support to world whide clients via emails and telephone. You will be responsible for logging all records and activities accurately and aim for first-call resolution. Requirements: - Fluent to native level Dutch or French - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills Package offered: *Great working atmosphere in an international team *5 weeks of vacation per annum *3 sick days per calendar year *Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year *Private Healthcare *Transport allowance *Private pension scheme *Daily meal vouchers *Daily free refreshments (coffee, tea, water on work) *Notebook and mobile phone including data tariff per company standards *Excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Customer Support Representative I am working with a global online platform providing dining reservation services to businesses and customers. They are looking for an exciting and enthusiastic German speaker to join their Customer Support team. Role Description: Reporting to the Customer Support Supervisor, you will be the first point of contact with any telephone or email related queries. Working 8 hours shifts between 6:00 and 22:00 including weekends on a rotational basis. All candidates will undergo an intensive training period, balancing theory and practice but this role offers ongoing learning and development opportunities! As well as joining a vibrant and multicultural atmosphere in modern offices, the successful candidate will receive an excellent package including a competitive salary plus the following benefits: pension, private healthcare and dental, bike to work schemes. Responsibilities: *Answer customer and employee calls and emails. You will not have any scripts so confidence is key! *Helping customers to install the relevant software as well as solving any trouble they might have on the spot. *Escalate cases when needed and collaborating with other areas of the business *Train restaurant staff on the use of the system and report customer feedback Requirements: *Fluent to native level German and English *Great interpersonal and communication skills *Experience in the Hospitality/Restaurant industry is a plus *Experience in Customer Service roles in a office/call centre enviroment *knowledge of the latest Microsoft Windows operating systems as well as knowledge of iOS and Apple Hardware *Knowledge of networking protocols/infrastructure beneficial but not essential If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Today you have an opportunity to become a part of the Europe's fastest growing accommodation brands as they are now setting up their central reservations centre in Barcelona! There is a number of opportunities available for German speakers so if you want to take on new challenges and enjoy amazing culture, great food and sunny weather, apply now. As well as a competitive starting salary (with a guaranteed increase after the first year) some of the other benefits you will receive include: your birthday off, discounted gym membership, discount on company bookings. Please note that this role is located in Barcelona. Your primary responsibilities will be: *managing incoming queries from German and English speaking customers *handling individual and group bookings *taking responsibility for the digital reservations process *managing billing and guests' payments Apply now if you: *speak fluent German and English *have previous experience with reservations/bookings in hospitality environment *enjoy the fast pace of this kind of environment *want to develop long-lasting customer relationships and be able to spot cross selling opportunities If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to p.kubicskoova@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.