Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Our client is looking for a Customer Success Specialist within the field of accounting software. This role suits candidates with experience in operations, project and change management. You should be data driven with the ability to translate customer issues into tangible stories that engineers and product teams can use to develop new solutions. Responsibilities You will troubleshoot, understand, and collect data on complex issues working towards resolution with engineering and product teams. This role is pivotal in accelerating product features or workflows enhancements to support Customer Success specialists in their daily job with customers. You will ensure a fluid communication regarding escalations, issue resolution, and own testing and communication back to the Customer Success team before releases and launches. You will also help run experiments, lead projects that provide insights and learnings on customers’ behaviour. You will consistently demonstrate good judgment in selecting methods and techniques for obtaining solutions to solve big customer problems. You will act independently in determining methods and procedures on new assignments. Specific responsibilities include: Uses Voice of Customer reports from multiple channels to identify and categorize customer issues Performs root cause analysis of customer issues and turns data into actionable information Manages emerging product issues and drives a rapid, coordinated response across product management, marketing and support. Creates mitigation plans for customer problems that cannot be otherwise addressed Provides feedback and drives process improvements in service delivery to optimize customer experience and facilitate documentation required to drive product improvements Ability to run experiments/test that provides insights and learnings on customers’ behavior Applies detailed understanding of customer requirements to contribute to the development of an offering’s usability and overall customer experience. Support approach and process overview for product roadmaps Support designs for offerings Exerts some influence on the overall objectives and long-range goals of the organization Strong Supportability networks and effective processes with Design, Developer and Product groups, so that identified problems and opportunities are effectively prioritized and addressed Understands how Customer Success plays a key role in the social and mobile world   Profile Required Ability to synthesize data, identify root cause of issues, develop recommendations and influence decision makers Strong business and financial acumen. Previous experience in accounting or financial services or working with accounting software Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes Excellent written and verbal communication skills In French and English; Ability to communicate technical and business requirements, business cases and other findings across organizational levels Strong presentation and influencing skills to lead change with technical and non-technical teams Proven ability to use MS Office applications, in particular Excel and PowerPoint. Experience with Access, Text Analytics and Business Objects or similar reporting tools a plus Results oriented, while respecting people and maintaining integrity without compromise Change agent and a facilitative team leader with a strong desire to achieve results     Salary approx. 45K€   Please send your CV to m.collins@eurolondon.fr   Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.  

  • Are you native or near-native German speaker? Do you speak excellent English as well? Do you have a pro-customer approach and do you want to take that next step in your career? We have the opportunities for you! We are looking for Customer Service Specialists, in this role you'll be: * providing customer support in German and English * helping clients with phone and email queries * looking for the best solution to customers' questions with your team * processing tickets and records in the internal system * handling admin tasks Reach out and send me your updated CV if you're: * fluent in English AND have fluent to native level of German * comfortable in the busy and fast-paced customer service environment (e.g. from hospitality) * excited about learning new things * switched on and have a positive mindset Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Services Agent - 6-8 Weeks - Oxford Are you passionate about customer services? Do you speak English fluently plus one other European language? We may have the perfect role for you! Worksite Location: Oxford Title: Business to Business Customer Service Representative Our client is a leading travel review company and they are seeking a temporary worker for 6-8 weeks to start on Monday 17th June. This is a full time role and hours would be worked between 8-430 or 9-530 Hours: 37.5 standard working hours Lunch: 1-hour unpaid lunch period Pay Rate: 11 / hour We are looking for candidates with ideally 1-2 years experience in customer services. Ideally candidates will have: - some experience in technical troubleshooting/tech support - history in problem solving and customer support - good communication skills - some experience in banking or insurance would be beneficial - fluency in English given the nature of the role What You'll Do: - Customer Care - Responding to queries via LIVE CHAT and EMAIL - B2B customer services - Setting up new accounts - Trouble shooting - Booking or reservations questions Why would this be a great role for you? This is a fantastic opportunity to work in a fast paced environment using your previous experience in customer support. This is a leading company in the travel sector and great chance to use your languages and work in a fast growing team. If you are available immediately, up for a challenge and free for the next 6-8 weeks, please get in touch! Please send your CV to c.grosvenor@eurolondon.com in WORD format. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Customer Support (Romanian, Bulgarian, Hebrew) Are you looking for a new challenge? Are you fluent in Romanian/Bulgarian/Hebrew and English, have good knowledge of IT platforms, enjoy dealing with people and being part of a team? I am currently recruiting for a multi-brand technology solutions provider company. They are looking for fluent Romanian, Bulgarian and Hebrew speakers to join their service operation team. Job description: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. Requirements: Educated to GCSE level or equivalent in Maths and English. Good knowledge of IT platforms. Proven Customer service skills Up to 6 months' experience as an analyst or similar Up to 6 months remote support experience of Windows Operating Systems (Essential) Benefits: BUPA Healthcase (Minimal Monthly fee) Childcare Voucher Policy Cycle to work scheme Season Ticket Loans Will Writing Services Financial Wellbeing Benefits Tastecard Private Dental Insurance Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking for a new challenge? Are you fluent in German/Dutch/French and English and enjoy dealing with people and being part of a team? I am currently recruiting for a successful, global company that helps people live a better life in more than 20 countries. They are looking for fluent German, Dutch and French speakers to join their customer service team. Experience in Customer service would be advantageous but not necessary as full training will be provided. Benefits: Monday to Friday job (enjoy your weekend) Barista in office for you! (tea, coffee, latte, mocha, juice, etc -all free) Free breakfast Job description: Handle calls or emails in English and German as assigned by management, ensuring individual targets are met on a daily basis Enter appropriate and correct data in respective data systems Work towards SLA's as set by management Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business Carry out all other tasks as assigned by the management team Strive for a first time resolution to all enquiries via call, email and social media Support CRM, quality and incident management together with other administrative tasks Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities. Skills: Customer orientation Efficient problem solving Stress-resistant Ability to calmly respond to customers Ability to develop trusting relationship with customers Team skills Professional and friendly manner when interaction with customers Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Sie haben Erfahrung in der Automobilbranche oder bei einem autonahen Dienstleister?                 Sie sind erfahren im Aufbau von IT Landschaften und in der Etablierung von Prozessen? Außerdem sind Sie überaus kundenorientiert und kommunikationsstark?   Dann suche wir aktuell SIE für die Rolle als CUSTOMER SERVICE SPECIALIST (m/w/x) Ort: Frankfurt Start: ab sofort - befristet 6-12 Monate mit Option auf Verlängerung / Übernahme -   IHRE AUFGABEN: Betreuung und Beratung der interner Kunden, Endkunden und Händlern Weiterentwicklung bestehender Arbeitsprozesse Implementierung abgestimmter Arbeitsprozesse Erstellung von Reportings Koordination und Bearbeitung von Kundenanforderungen Mitarbeit bei der Vertragsabwicklung (ggf. auch am Dienstsitz des externen Dienstleisters) Mitarbeit bei der Steuerung der Dienstleister Sicherstellung eines reibungslosen Ablaufes des Informationsflusses zwischen Call Centern, Automobilhändlern und Endkunden Sicherstellung eines qualitativ hochwertigen Kundenservices IHRE FÄHIGKEITEN: Kaufmännische Ausbildung oder vergleichbarer Hochschulabschluss Berufserfahrung in der Automobilbranche oder bei einem autonahen Dienstleister Erfahrung im Bereich der Automobilfinanzierung wünschenswert Erfahrung im Aufbau von IT-Landschaften & Etablierung von Prozessen Kunden- & Serviceorientierung Kommunikationsstärke Gute Präsentations- und MS-Office-Kenntnisse Deutsch fliessend und Englisch mindestens gut DAS UNTERNEHMEN: Unternehmen aus der Automobil-/Finanzbranche   Bei Interesse senden Sie gerne Ihren CV sowie Ihr mögliches Eintrittsdatum und Ihre Gehaltsvorstellung sowie 5 Stichpunkte, warum Sie die Idealbesetzung für die Stelle sind an: c.bronzel@eurolondon.de   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Do you want to get into the Tech sector? Do you have good communication skills and can solve problems easily? Do you want to put your language skills into use and work in a growing company? We are currently working with an outsourcing company that is providing IT services to clients in different sectors and now they are looking for multilingual speakers to support them in their growth. In this role you'll be: *providing 1st level technical support related to hardware/software *helping customers with phone and email queries and live chat requests *recording all information into the system *tracking and resolving tickets *providing regular updated to customers *supporting Bulgarian, Romanian and Hebrew speaking market Send us your CV if you're: -Fluent in Romanian or Bulgarian or Hebrew language (native or native-like level) -AND with an excellent level of English language -Switched on and genuinely interested in the IT sector -Experienced in a customer service role, ideally in an office-based environment -Flexible when it comes to the working hours - working 37.5 hrs per week in shift pattern on a rotational basis If you are interested please apply here or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Amazing Opportunity to develop your Customer Service career with a Market Leading Technology organisation.   This company originally from the US has ambitious growth plans over the next few years and you could be part of that expansion. This is client focused role where you will use your previous Client Services skills to ensure complete customer satisfaction with the technology on offer. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity.   The DACH market is growing so be part of that growth.This is a great role for a candidate who is extremely client focused and is really interested in technology.  Using your excellent client skills you will be responsible for ensuring clients are using functionality and are completely satisfied with the product. You will speak English and German fluently as you will be looking after the German speaking client base.   Client Success Advisor – Event Management Technology   Your responsibilities: As the Client Success Advisor your role is to be the first point of contact for existing clients already using the Technology. After completing your training in the US you will be the Product expert for the client talking them through functionality and demonstrating how to use it on a day to day basis.   On a day to day basis you will • Give training to clients both existing and new • Gather client requirements for future product enhancements • On board clients by providing excellent product knowledge and training • Face to face training with clients when needed • Record information in  the CRM system   Your Profile: • You have a Bachelors level Degree • You have previous client focused experience where you were talking directly with clients both face to face and on the phone • You have worked in busy Technology focused environment and you can use your Customer Service and problem solving skills. • Ability to multitask, be organised and work in a fast paced environment • Fluent German and English is essential • Ability to travel up to 30%   Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big!   Frankfurt based with initial training in the US   This is a great opportunity to gain valuable Technology experience with an innovative organisation who provide training and development of its team.   Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you!    

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. They are looking for a candidate who wants a foot in the door of a company that is growing and will continue to do so. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Support Coordinator to help support the sales team both from a marketing, events and client support perspective.   Business Support Coordinator – Events and Marketing   The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation and get your foot in the door and really learn and develop your career with a growing organisation that invests time in to its employees in order to make them successful. As the Business Support Coordinator you will be supporting the European Business Development team, the Managing Director and the Administration Manager in both Event Management and Marketing activities As an organised and proactive individual you will be passionate about event management, organisation and marketing and really enjoy supporting the sales activities of the team.   Your role will involve the following • Develop an annual schedule for events in order to raise brand awareness within the region • Organise and manage events, negotiate venue offers • Create event registration and invitations • Manage and send invitations while keeping information up to date in the CRM system • Create reports and statistics from the CRM system and track information • Manage various client requests • General Marketing around events   The Right Candidate You will be looking to develop your career in an event organisation and administration role with a focus on marketing • You will have recently completed your Business, Finance or Economics focused Education • You will be confident on the phone and enjoy working with clients • Strong organizational skills, with the ability to work on multiple projects with multiple deadlines with excellent attention to detail • Excellent listening, oral, and written communication skills • Ideally previous event organisation experience • Ability to work independently after training and manage priorities • Fluent German and English is essential: further European languages are of advantage   The Benefits This is a fantastic opportunity for a candidate looking for a role where you can really learn and develop your skills. This is a varied role where you will be very hands on with varied tasks.   This company is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV. Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de  

  • Parli italiano? Deutsch ist für Dich kein Problem? You speak English as well? Et même le francais ne te poses pas de problème? If you are this language-pro you should go on reading. You strive for an exiting multilingual position in Customer Service? You already had the chance to prove your success? You are familiar with ERP systems and always able to make your clients happy? Then this is your chance, apply today! My client, based in the North of Munich, is looking for an International Customer Service Executive (m/f) This is what you are doing: You are the first contact for B2B clients and responsible for their support You always keep an eye on delivery dates and special inquiries of clients You manage your projects including smooth communication with all stakeholders This is you: Studies / apprenticeship in trade or industry Ideally 2 years of experience in Customer Service and knowledge in ERP systems Fluent language skills in Italian, German and English, French is a plus Independent, proactive and willing to go the extramile This is what you get: Innovative position in a growing international company Lucrative salary with permanent contract (38hrs/week) and retirement plan Coffee, beverages and changing lunch menu are included Flat hierachies and flexible work environmentes   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format with reference to Philip Karstedt p.karstedt@eurolondon.de  or call 0049 (0) 89 23 23 95 80.   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de