Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Are you a Dutch, German or Japanese speaker looking for flexible, well-paid, part-time work? Our client - a well-established company based in Brighton, is looking for Dutch, German or Japanese speakers to work at an hourly rate of £10.00 to £12.00 (plus holiday pay pension). The hours are flexible and the location is very central, based right in the centre of Brighton! Your responsibilities will include: - Market Research - telephone based interviewing - Working on a specific project which is taking place at the moment in Europe and Asia For this position you would only need to be fluent in Dutch, German or Japanese, however having market research experience is always a bonus!

  • Are you a German speaker? Are you looking for well-paid and flexible work in Oxfordshire? Then we have the job for you! Our client is a well established business in Oxfordshire and are looking for German speakers to join their vibrant and internationally focused team. The work is flexible with the possibility of working from home, part-time and with a competitive salary to match a suitable candidate's skill and experience. Successful candidates will benefit from private medical insurance, life insurance, private pension and a steady salary increase in line with their performance. Please only apply to this role if you are fluent in German.

  • German or Dutch Service Centre Agent An exciting opportunity has arisen for a German or Dutch speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or Dutch (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German speaking Customer Support Representative My client is a world leading company specialised in health living nutritional products focusing in making of this world a better place for all of us. They are looking for German speakers to join their customer support team responsible to provide service to clients all over the world and developing long lasting relationships. Job description: *Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met *Enter accurate data in respective systems *Work accordingly to the service level agreements states by management *Make sure that all communication is of high professional standards *Carry out all other tasks as assigned by the management team *Support CRM, quality and incident management together with other administrative tasks Skills: *Customer orientation *Outstanding communication skills in both English and German. *Able to work under pressure in a fast paced environment. *Ability to develop long lasting relationships with clients *Team player supporting other team members and providing answers to questions to other colleagues when in need. *Friendly and outgoing with a professional approach. Benefits: *A competitive salary *Personal trainer once a month *Career progression!!! *Breakfast for the office everyday *Free cafeteria with a Batista *Daily free company products *500 euros in referral scheme *Monthly events in the office If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Become a product expert of our client solutions and our target market and generate new leads -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -12 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Be Target Driven -Sourcing for New Business -Drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -Any Phone Sales Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com.

  • Multilingual Account Director (Translation & Localization Industry experience is ESSENTIAL) Our client is looking for a multilingual Account Director to be the leader and revenue owner of a portfolio of strategic key accounts. Apart from a very competitive salary (£55K - £65K p.a. base salary, OTE's £85K - £95K, depending on relevant experience in the Translation and Localization Industry, minimum 5-7 years) the successful candidate will be part of a vibrant, multinational and exciting team in our client's creatively refurbished and buzzing offices in the beating heart of London. Our client helps world-leading brands to increase international market share, quick adoption of products and effectively engage their customers in local markets worldwide. Through their cloud technology platforms, they provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability. Our client is looking for someone with at least 8 years of direct sales experience, including three to five years of Account Management in the Translation/Localization industry. Experience with RFI / RFP processes is desirable. The successful candidate will have strong negotiation skills in English and at least one other European language. This role will have accountability for customer relationships and driving revenue growth. The core focus for this strategic position is to retain & grow existing global complex relationships by maintaining current business and increasing customer share of wallet. If you feel you have what it takes to be successful in this role, please do send your CV to Haris B. Bates (h.bates@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 3 months. This role is for 30 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! Do you speak English and French fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & French which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & French which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in French * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 3-month contract with 30 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a Norwegian speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Norwegian speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements