Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Swedish Digital Marketing Consultant in Barcelona, Spain DESCRIPTION Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Swedish; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; BENEFITS *Full time position (39h per week, Monday to Friday) *Salary: 24.310€ gross/year up to 4.290€ gross/year in bonus *Long Term Contract *Relocation Package: *Flight Ticket *Accommodation *Free Gym Membership *3 weeks of intense introduction training and specific sales training. *A permanent presence of coaches who will facilitate your personal and professional development *Established career path to grow within the project *Continuous training and certifications within Google products *Bi-weekly, monthly or quarterly contests *Employment with the world's largest provider of contact center services *Excellent work environment, great colleagues, social arrangements and personal development *Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team *Office location surrounded by the sea (World Trade Center, Barcelona, Spain) For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • German French Customer Support Representative - Ireland, Dublin-Dublin 2 DESCRIPTION Are you a ready to start a new career in Dublin, Ireland (city center location)? We have the new opportunity for you as a German Customer Support Representative. JOB DESCRIPTION My client is looking for an enthusiastic and talented Customer Support Representative - German Market to join fun and energetic team in Dublin on a full-time basis. You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and German. French is also advantageous, but not required. REQUIREMENTS Being fluent/native level of German French and fluent level of English Familiarity with sales and customer support CRM Applications such as Salesforce.com Familiarity with cloud/Saas or remote access software a plus 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 10/8/7/Vista, and Windows Server platforms Knowledge of mobile platforms (iPhone, Android) a plus WHAT'S ON OFFER FOR YOU Excellent base salary of 29.000Euros and 5% bonus paid twice a year Paid training to keep you up to date on products and procedures. Excellent career advancement opportunities. International working environment. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • We are currently looking for Dutch Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of Dutch plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • Are you a determined, enthusiastic, friendly German speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Must be experience in Customer Service Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Fashion and Lifestyle industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a determined, enthusiastic, friendly German speaker with an interest in provide excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Health and Wellness industry is currently looking for a Customer Service Representative with fluent German to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in German and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in German and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Health or Wellness industry Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a German speaker in Chelmsford looking for well-paid work for a company that makes a fantastic addition to any CV? We are recruiting on behalf of one of our clients in Chelmsford who have a requirement for a German speaker to start immediately. Requirements: - Fluent German - Exceptional telephone manner - High energy and motivation - Ability to work in a fast-paced environment Job Description: Your main responsibility will be to call companies to set up appointments between key decision makers and sales representatives in Germany. This is why we are looking for candidates with great communication skills to gain fantastic experience at our client. Pay: £17,290 per annum A realistic commission scheme of £3,600 is also achievable but the commission is uncapped so there is no limit to the money you can earn! Working hours: 35 hours per week Monday to Thursday 8:00am - 4:30pm (with breaks at 10:00 and at 15:00) Friday 8:00am - 1:00pm (with a break at 10:45) You will also get 1 hour for lunch *** part time hours are also available *** If interested, please call on 0207 029 3751, email t.chau@eurolondon.com or apply with your CV. I look forward to receiving your application!

  • PLEASE NOTE BEFORE APPLYING: You must be able to speak French and English fluently, in addition to Italian OR Spanish. In speaking three languages fluently, you are at a distinct advantage in securing yourself a job. However, it's often difficult to find a company that values your multilingual skills, rewards you financially and offers opportunity for career progression. The position will be on a 6 month basis but could be extended longer and could even become a permanent position if your experience is adequate. For one lucky candidate, I have an exciting opportunity to work for an enormous multinational company that offers all three; a company which is a house-hold name all across the world. So what's the position? The position is essentially customer service. You will be the first point of contact for English and French speakers, in addition to Italian or Spanish speakers. There will be an element of order processing involved in the position in addition to liaising with teams internationally. What are we looking for? Requirements: - Fluency in English & French - Additional fluency in Spanish or Italian - Any sort of customer service experience a huge advantage What the above means is NO EXPERIENCE REQUIRED. We're looking for a sharp, personable and switched on candidate who can be taught to be an excellent quality customer service advisor. So what are you waiting for? Applying to this job is the next step forward in your career and I can't wait to receive your application. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751 I look forward to hearing from you. Theo.

  • Are you a fluent German OR Italian Speaker? Do you have experience in training and development? We may have the perfect role for you! My client, a leading outsourcing company in West London, are looking for a Performance Coach. This would be a temp to perm role - start date is ASAP and the salary would be roughly £13.00 an hour. This is a full time role. Your role: - Developping effective training and induction programs for new staff - Identifying training and development needs - Performance analysis, coaching - Producing training packages - Building positive working relationships with key stakeholders - Monitoring and reviewing the progress of trainees - Devising individual learning plans - Producing training materials - Creating a range of e-learning packages  - Evaluating the effectiveness of the training and development program  - Researching new technologies in workplace learning If you have experience in performance coaching or staff training and development, speak fluent Italian or German as well as fluent English, please send me your CV! Please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • I often visit the clients I recruit for, and I'm especially glad I did for this client as it's hands down one of the most best offices I've ever had the pleasure of visiting. Situated right next to Watford Junction station, it's easily commutable from both central London and it's surrounding counties. This prestigious client is a house-hold name internationally and offers great pay, great experience/training and even fantastic opportunity for progression for candidates who perform well enough to be offered a permanent contract. You will start the position on a fixed-term contract, after which your performance will be reviewed. So what's the job? The position is essentially customer service. You will primarily be the first point of contact for German, Dutch, French or Polish speaking customers. There will also be an element of translation involved in the job, as well as data entry and internal collaboration with other teams within the company. Requirements: - Fluency in German, Dutch, French or Polish - Fluent English - Previous office based customer service experience an advantage. - Exceptional communication skills and telephone manner What the above means is NO EXPERIENCE REQUIRED. We're looking for multilingual, energetic and intelligent candidates to join this fantastic company. So what are you waiting for? Are you ready to take the next positive step forward in your career? If interested please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • Ceci est une belle opportunité de direction au sein d’une entreprise dynamique en constante quête d’amélioration! Poste                 Vous définissez et mettez en œuvre la politique de relations avec la clientèle, afin d'optimiser la performance de l'entreprise et d'accroître la satisfaction du client. Vous défendez et portez la stratégie qualité client auprès de l’ensemble des directions. A ce titre, vous managez les équipes du service client et supervisez leur efficience, la qualité des réponses apportées et les réclamations. Management : Manage et encadre les équipes du service client, du support client technique et commercial. Motive les collaborateurs, évalue les performances individuelles et collectives, veille au bon climat social tout en assurant leur montée en compétences. Met en place les indicateurs de suivi de la satisfaction du client, suit leur évolution, les analyse. Analyse les raisons d’appels, garantit la qualité des informations remontées aux autres départements afin de mettre en place les actions correctives, met en place et organise des sessions de retour sur expérience régulières avec les services techniques et commerciaux. Définit les règles et les pratiques de réponse au client (best practices) par type de canal (courrier classique, téléphone, Internet ou messagerie électronique) et s’assure de leur application par les équipes. Ecoute client et analyse de la satisfaction : Pilote les process et les actions visant à développer la connaissance client de l’entreprise, la compréhension des besoins, des attentes et de la perception des clients. Propose les enquêtes de satisfaction clients, les met en œuvre, participe à l'analyse des résultats, les communique en interne auprès des équipes et des autres directions de l'entreprise, identifie des axes d'amélioration et suit leur mise en place. Développement de projets : Suit et aide au déploiements de projets transverses et d’amélioration à la stratégie. Suit et synthétise les actions internes d’amélioration de la culture client. Travaille en étroite collaboration avec l’ensemble des opérationnels de l'Entreprise pour répondre efficacement et rapidement aux clients. Déploie les process nécessaires.   Profil Bac+5 ou équivalent en Commerce, Management, Stratégie. Expérience de 10 ans minimum dans le management d’équipe. Expérience approfondie en centre d’appels Forte culture clients et orienté(e) résultats. Leadership et capacité à travailler en transverse Aptitude à écouter, à communiquer et à motiver ses équipes. Grande énergie, capacité de travail, gestion du stress, réactivité et autonomie. Sens des responsabilités pour être le garant de la qualité, de la bonne conduite des opérations et de l'atteinte des objectifs Anglais bon obligatoire.   Autres détails : Poste basé à MONACO Contrat Monégasque : sécurité sociale et Allocations familiales Monégasques Avantages société : Salaire fixe + variable + prime d’intéressement + 13ème mois, Tickets Restaurants   Merci d’envoyer votre CV à c.dangelo@eurolondon.fr Merci de noter que seuls les candidats retenus seront contactés