Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM335427) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Would you like to play a role in the exciting expansion plans of one of the internets leading comparison websites? Keen to use your languages in an interactive customer services role? A multi-platform comparison service within the travel industry is looking for a German speaker to join their team in their brand-new central London offices. If you are looking for an organisation whose work is truly global then read on! Specialising in ferry and cruise bookings, this comparison website is offering highly motivated and multilingual customer service professionals the opportunity to take a leading role in shaping customer experience in an industry that never stops to rest. Based in brand new and state of the art offices you will handle a variety of customer queries relating to bookings, payments and other deals. Working alongside other company departments, you will be the liaise with service providers and customers in order to offer the best deal possible. In return you will receive a competitive salary and benefits package. If you have the desire to succeed there will be exciting career progression opportunities available. This role will be a 6 month fixed term contract with the possibility of going permanent. What do we need from you? -Fluent to native level in German -Fluency in spoken & written English (any additional languages a bonus) -Previous experience in a call centre or helpdesk role -The desire to play a significant role in exciting growth plans across global markets -Real passion for delivering high levels of customer services Please note that this role will require flexibility to work shifts including weekends and evenings. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Switched on. Innovative. Forward thinking. These personal qualities match the values of a global lighting design company based in Northamptonshire. They seek a fluent to native German speaker to join their small but successful customer services team. With a rich history and global customer base, this organisation has led the way in offering bespoke lighting solutions for both domestic and commercial clients. You will be a relationship builder and be passionate about delivering the highest levels of customer service. This company is currently enjoying a period of successful sales so you will deliver a fantastic customer experience. You will thrive in a fast-paced environment and have excellent administrative skills so you do not miss a thing. You will support a busy sales team and have a strong knowledge of the order to cash process. As well as a competitive salary and a company profit-related bonus you will have the opportunity to progress into a sales or design role if you want to take your career in that direction. This a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Italian & German Speaking Customer Service Specialist (Reference: SMJM/336788) Euro London is working with the world's largest manufacturer of memory storage products. This global company are seeking an enthusiastic and driven speaker of both German and Italian to join the European Customer Service team. Acting as an ambassador for European customers, you will use your professional communication skills to ensure high level customer service is delivered with every contact. You will also be responsible for identifying potential opportunities through your communication to help with company growth. Are you interested in joining a company with great perks and benefits? Please read a profile below of what I am looking for? The ideal candidate for this role will: - Have fluency in the following three languages: German, Italian and English - Be motivated by delivering high level customer support and being an ambassador for the brand. - Have strong administrative and communication skills (verbal and written) with a professional telephone manner - Thrive in a busy environment and enjoy a variety of exciting tasks - Ideally have experience in a technical and/or contact centre position (but this is not essential). If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Speaking Sales Development Representative My client is a world leading reservation platform for the hospitality industry. They are looking for German speaker to join their amazing offices in central London to work within a brilliant team of business developer. Offering an AMAZING package this company will give you the opportunity to develop your career taking you to the next level. Skills: *Bilingual German and English *Previous telesales or call-center track record with a track record of exceeding objectives experience. *Ability to multitask and work independently. *Strong computer and interpersonal skills; excellent time management skills. *Excellent PowerPoint and Excel skills. *Strong spoken and written communication skills in both German and English *Strong attention to detail. *Experience with Salesforce.com preferred. *Interest in the restaurant and hospitality sector. *Collaboration and Teamwork *Creativity and Innovation If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Trilingual French Customer Support Specialist(SMJM/336525) Euro London Appointments are working with a global company who specialise in creating memory storage products and we are looking for a trilingual speaker of French, English and one other language to join the team. This role would suit somebody with an interest or previous experience in gaming. The candidate will be responsible for handling incoming customer queries via telephone and email, providing first level customer support and ensure high-level service. You will also be able to spot further business prospects and you will pass these leads to the sales team. You will be working alongside experienced Account Managers ensuring that you deliver a high level customer service. Previous experience working with CRM systems is also an advantage. Acting as a brand ambassador, you will review email templates and receive ongoing training to help develop the German side of the business. The salary for this role is up £21,000 per annum benefits (including travel and lifestyle benefits). The ideal candidate will: Be fluent to native level in French Have additional fluency in English and either German, Italian, Spanish or Polish Have at least 1 year of customer service or administrative experience Be a keen gamer and have a sound understanding of the latest gaming technology and accessories If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Head of Export FMCG - Fluent French Surrey Reporting to the CEO and Head of Sales, we have an exciting opportunity to head up the International business for a highly successful, award winning Export business . The role will be to drive business forward, on a Pan European basis. Requirement is to manage existing large, well known brands and operators, as well as win new business and ultimately develop the team further. An entrepreneur who is flexible and can work as part of a team is what we are looking for! You will be required to; Construct a written business plan, to be agreed with the Head of Sales and CEO, which is in line with the company Strategic Plan. The Business Plan covers all existing accounts and prospects and is to be produced each financial year and reviewed quarterly. The plan will include sales turnover, margin, customer and product penetration objectives. To be responsible for the revenue and profit on the Export business and maintain a product price strategy across all key product categories which meets the company's targets To maintain contact with the Purchasing team and also other relevant contact points within each of the Customer's Organisation. To generate new business and grow existing business. To work proactively with the "End User" customers to gain listings for products that will be sold through our network of National Account Customers and wholesalers as designated. Seek opportunities to promote our products to the sales teams of major customers and carry out such training, as may help them sell more of these products. To maintain a comprehensive file for each customer to include correspondence, a copy of the sales plan, pricing and rebate details, each month. Customer call reports a site directory, copy of any contract, product range and forecasts. To organise promotional activity to boost sales levels in conjunction with the Purchasing and Marketing teams of customers. We are seeking applicants with: A proven track record in Export Sales to a Pan European market (FMCG). Fluency in French/English. Entrepreneurial. Commercial. Ability to self manage and be autonomous. Strong Decision Making ability. Good Planning and Organising skills. Flexibility and adaptability to different culture and ways of doing business. Strategic perspective. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Client Processing Administrators Amsterdam We have various roles available for candidates with the following skill sets: Fluency in English (additional Dutch/German/French preferred). Previous Administration experience. Advanced Excel skills (Pivot tables). Accurate Data Entry skills. Excellent written and verbal communication skills, coupled with effective time management, analytical skills and organisational ability. Client Services experience an advantage. Roles include administrative positions within a European Processing team, management reporting, data validation and policy renewals. If you are interested please contact Claire by emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com