Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Logistikerfahrung? Sie organisieren für Ihre Leben gerne und haben schon Erfahrungen in der Sachbearbeitung gesammelt? Sie haben stets ein offenes Ohr für Kundenangelegenheiten? Korrespondieren täglich auf Deutsch und auf Englisch? Dann lesen Sie weiter! Derzeit suche ich für ein internationales mittelständiges Unternehmen in München eine/einen Administrative Mitarbeiter (m/w) in der Logistik Ihr Aufgabengebiet: Abwicklung und Verzollung von Shippingvorgängen Telefonische und schriftliche Bearbeitungen von Aufträgen von A-Z Identifizieren der verschiedenen Zuständigkeiten und fristgerechte Bearbeitung sowie Disposition Reklamationsbearbeitung und Qualitätssicherung Erfassung und Bearbeitung von Kundendaten und Datenbankpflege Zusammenarbeit mit Lieferanten, Kunden und Dienstleistern Ihr Profil: Kaufmännische Ausbildung (Industriekauffrau /-mann,  Kaufmann/-frau im Groß und Einzelhandel) oder Vergleichbares Studium in Logistik wünschenswert Fließende Deutsch & Englischkenntnisse in Wort und Schrift erforderlich Fundierte MS –Office Kenntnisse und erste Erfahrung mit CRM Programmen von Vorteil Organisationstalent und strukturierter Umgang in stressigen Situationen Dienstleistungs- und serviceorientierte Arbeitsweise Warum bewerben? Attraktives Gehalt Internationales Team unbefristetes Arbeitverhältnis Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf und Ihre Zeugnisse auf Deutsch oder auf Englisch an Manuela Ziegleder, m.ziegleder@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.  

  • German Speaking Service Desk Analyst -Prague, Czech Republic This is a great opportunity for a German speaker looking to make their way into the IT world. My client is one of the world leading companies focused on cloud services including network integration, security and data centers. They offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities (Prague, Czech Republic). You will help organisations worldwide maximise their potential by offering high level customer support. Providing Technical Support to world whide clients via emails and telephone. You will be responsible for logging all records and activities accurately and aim for first-call resolution. Requirements: - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills Package offered: *Great working atmosphere in an international team *5 weeks of vacation per annum *3 sick days per calendar year *Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year *Private Healthcare *Transport allowance *Private pension scheme *Daily meal vouchers *Daily free refreshments (coffee, tea, water on work) *Notebook and mobile phone including data tariff per company standards *Excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are currently working with the world's largest travel site that is looking for multilingual speakers to join their growing team in Oxford. In this role you'll be providing customer support and helping customers to find amazing tours and experiences. In addition, you'll be cooperating with market sales teams to ensure that customers have access to the best travel experiences possible. So if you want to join the ever-growing travel industry and become a part of bright and fun team, apply now! This is a company which also offers amazing benefits such as life insurance, travel reimbursement, medical care, fruit, snacks in the office and plenty of others. Ideal candidate should: -Be fluent in English and other language - PORTUGUESE or FRENCH or SPANISH as you'll be in daily touch with customers from all over the world -Have previous customer service or admin experience -Be a quick-learner (advisors are working with over 10 different systems) AND -Have interest in travel industry as you'll become an expert in this sector  If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I'm currently working with a global lighting design company based in Northamptonshire that is seeking a fluent to native French speaker to join their small but successful customer services team. This company is currently enjoying a period of growing sales so you will be able to join this thriving environment. Your key responsibilities in this role would be: *To build relationships with customers and deliver the highest levels of customer service. *To process orders and deal with order queries *To support a busy sales team *To be able to help customers with product returns and warranty queries Ideal candidate will have: *Fluent level of French and English language *Previous experience with customer service and order processing *Excellent administrative skills *Knowledge of the order to cash process would be an advantage As well as a competitive salary and a company profit-related bonus you will have the opportunity to grow within the company and progress into different areas. This is a fantastic opportunity to join a global organisation with a family feel. If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to p.kubicskoova@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is full time for 35 hours per week (between Monday to Friday)! Do you speak German and English fluently? Do you pride yourself on providing excellent customer service and support? We have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & German which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & German which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in German * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * An immediate start date * 9-month contract * £9.75p/h * Flexible working hours: 28 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: s.arnison@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Customer Services Specialist - Fluent German (ideally with Polish or Italian) The Customer Service Specialist is primarily responsible for calls, emails, social media and Chat queries from throughout EMEA. You will be responsible for: Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction. Record activity in the CRM database. Provide first level technical support. Calls that exceed first level technical support should be logged as a Service Request in the CRM system and passed to the Technical Support team. Manage live Chat requests to the customer's satisfaction, respond to comments from the social media management system and the Email database where you need to ensure to maintain our service levels. We are looking for: Should be customer focused, have excellent communication and organisational skills, and have previous administrative experience or customer facing duties. The candidate should be computer literate and be able to multitask. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  •   #Sport und #Outdoor sind Dein Leben? #Retail ist Deine Leidenschaft und Dir liegt etwas an unserer Umwelt? Hast Du Shop Erfahrung und schon ein internationales Team geleitet? Dann bist Du genau hier richtig! Mein Kunde, ein internationale und bekannte #Outdoorbrand Marke sucht für eine Eröffnung eine/-n Retail Store Manager (m/w) Österreich Deine Aufgaben: Du wirst ein Team motivieren, koordinieren und für die Unternehmensphilosophie begeistern Du wirst mit Deiner Performance Verkaufsresultate beeinflussen und den Store mit deinem Team zum Erfolg bringen Du wirst verantwortlich für Leitung, Training und Team Building sein Du wirst geplante Umsatzziele und Erwartungen überschreiten sowie alle Retail - Vorgänge entwickelnd und überwachen Du wirst mit anderen Stores und der Marketingabteilung zur Gewinnsteigerung kommunizieren  sowie interne Events organisieren Dein Profil: Du bringst wünschenswerterweise mindest. zwei Jahre Erfahrung im #Einzelhandel in einer führenden Position mit Selbstsicher kommunizierst du auf Deutsch und Englisch Computerkenntnisse wie MS –Office gehören zu Du weißt, was es heißt auf verschiedenen Wegen ein Team zu motivieren Du kannst Leistungsstandards zu setzen und aufrechtzuerhalten Du bist DER #Teamplayer schlechthin Unsere Umwelt liegt Dir am Herzen   Deine Vorteile internationale Karriereentwicklungsmöglichkeiten Abwechslungsreiche, herausfordernde und spannende Aufgaben in einer wettbewerbsintensiven Branche Eine dynamische Arbeitsumgebung in einem internationalen Team Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder; m.ziegleder@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de .

  • Client Implementation Specialist (German, French or Spanish) from £30k to £50k pa My client is the largest international membership organisation dedicated to training professionals in the Anti-Money Laundering/Financial Crime sector. They deliver training, certification and networking opportunities for anti-financial crime (AFC) professionals in a range of languages. Working Monday through Friday you will be based in their wonderful office located in Canary Wharf. The package offered consists of a very generous salary (between £30k and £50k per annum) and a great package of benefits. This is a great opportunity for a multilingual applicant with strong customer support related and junior project management experience that is ready to take their career to the next level. Reporting to the Operations Manager, Europe the Client Implementation Specialist will: *Manage the day-to-day running of client projects *Manage multiple projects and deadlines *Ensure all required activities and tasks are fully defined using an appropriate project management framework *Ensure clear, accurate and proactive communication throughout the project to all clients/stakeholders both internal and external *Chair and report on project team meetings *Identify and manage risk including the development of appropriate contingency plans *Ensure all materials and systems are prepared and ready in advance of online events *Schedule, train and manage presenters for live events including test sessions and rehearsals *Host live events - this includes speaking on-air during live events *System configuration and support - upload and manage content and systems *Build relationships with subject matter experts (SMEs) *Develop, document and provide training on best practices and standard operating procedures for leveraging the learning management system and other learning technologies *Analytical reporting to identify trends and enhance decision-making *Onsite Event Support - occasionally may be required to travel to assist onsite at events SKILLS *2-3 years' experience working with/managing a Learning Management System (LMS) and Customer Relationship Management System (essential) *2-3 years project management experience (essential) *Experience of managing timelines and successfully delivering products and project outcomes (essential) *Excellent organisation and management skills (essential) *Excellent problem solving skills (essential) *Experience of delivering excellent client service (essential) *Fluent in English with excellent written and spoken communication skills (essential) *Fluent to native level in German, French or Spanish. *Proficient in Microsoft Office Applications include strong excel and power point skills (essential) *Experience hosting meetings (desirable) *Experience of working within financial services (desirable) *Additional modern European language (desirable) *Anti-Financial Crime knowledge experience (a plus) *Bachelor's degree (preferred) *Formal project management qualification (preferred) If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Dutch speaking Market Research (Temp to Perm ) Are you looking to work in beautiful Brighton? I am currently working on a fantastic opportunity for a fluent Dutch speaker in Brighton. On behalf of my client, an exciting company in the heart of beautiful Brighton I am looking for a fluent to native Dutch speaker who is looking for a long term role within customer service. This great opportunity offers you a variety of tasks and possibilities. My client offers an exciting Dutch speaking role in Market Research/ Customer Service which is temp to perm (after 3 months temping you can convert to a permanent employee) Skills: * Fluent to native level in Dutch * Advanced English knowledge * Previous experience in market research is an advantage * Previous Customer Service experience is an advantage * Great communication skills * Ability to work in a team What do we offer: Working hours are Monday to Friday, 8:00 -9:00 am to 5:00 pm. An hourly rate of up to £10.00 per hour with the possibility of another increase after going temp to perm. Working on a great and exciting project for a well known company. If this sounds like you, then please apply today! Please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_DUTCH_Brighton Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • You are tough and straight forward? You have great interest in the finance and real estate industry? You are able to support a team of 15-20 people administratively? On behalf of a renowned finance and investment company are we currently looking for a Team Assistant to start as soon as possible. The role will initially start with a 12 month contract with the possibility of take-over. YOUR JOB: support a young team of 15 to 20 people receive and manage calls and emails welcoming visitors prepare correspondences, reports, memos etc. arrange and coordinate meetings arrange business travel and track expenses support the accounting and finance team YOUR PROFILE: You have a degree and administrative experience. You are very enthusiastic about the finance and real estate industry. You know Word, Excel and the other MS-Office programs very well and you are familiar with using them in a professional context. You are familiar with an enterprise environment and not a clock-watcher. You love working in a team and you are keen to use this position as a springboard for a leading position. You speak English and German fluently. THE COMPANY: Our client is a well-rated finance and investment company who internationally recognized and represented in over 30 countries all over the world. It‘s client base ranges from big firms to private people and who’s philosophy it is to provide transparent and helpful services related to money issues.   If this piqued your interest, please send your CV, your earlierst entry date as well as your salary requirement under specification of the reference GICB337441 to:  c.bronzel@eurolondon.de   Please note: All applicants must be eligible for, and have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.