Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • My client is a world leading distributor of mobile accessories. This is a young and fast growing company providing cases, power and audio products for all major mobile phones and tablets. To strengthen their team in Bonn they are seeking a new Sales Support Executive with the focus on the German market.   Sales Support Executive  (m/f) Permanent Position/ Bonn   The Challenge As the new Sales Support Executive you will work closely together with the Head of Sales and the Account Manager. It will be your responsibility to support with the account management of the existing client base as well as support in regards to gaining new clients in the market. Your clients would come from the retail, ecommerce and corporate sector. Your key responsibilities will include: Assist and support the Account Manager on a day to day basis Help create proposals, contracts and presentations Assist in the sales reporting Support clients with any questions, problems or issues they might have Establishing and maintaining a strong relationship with the existing client base Assisting in the new business development Upkeep of the CRM database   The Right Candidate As the new Sales Support Executive you will have gained some first experience in a similar sales support, inside sales, back-office, client support and general admin role. Experience in a inside sales, sales support, back-office and general admin role Great customer service skills Experience in B2B retail or wholesale is of advantage Ability to work independently and manage priorities Very good MS Office skills, especially Excel and PowerPoint Fluent German and good level of English is essential: a further Scandinavian language is of advantage   The Benefits This is a fantastic opportunity for a sales support professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.     Interested? If you meet these criteria then please send your full application with the reference number 339599 via email to Karin Furberg at k.Furberg@eurolondon.de or give me a call at +49 (0)69 219 32 0.

  • Ein multikulturelles Arbeitsumfeld ist für dich ein Muss und im Team mit positiven Menschen, die genauso ambitioniert sind wie du, würdest du auch endlich gerne mal arbeiten? Ein Job, wo deine Persönlichkeit nicht strukturiert und eingezwängt, sondern mit individuell abgestimmten Incentives (vom Einhornstifthalter über einen goldenen Taschenrechner bis zum Harry Potter Portemonnaie ist schon alles dabei gewesen) noch gefördert wird, hört sich endlich nach deiner Berufung an? Dann lies unbedingt weiter!   Wir suchen eine/n Recruitment Consultant für unser Team hier im Münchner City Center Büro!   Recruiting ist nicht unbedingt ein “auf den ersten Blick” Job, nicht so offensichtlich als Karriereziel, dass man es unbedingt studieren oder lernen würde. Aber für Menschen wie uns, „peoples people“, Multitaskers, die gleichzeitig Vertriebler, beste Freunde, Berater, Financiers, Psychologen sein wollen und können, ist es bei genauem Hinsehen definitiv Liebe auf den ersten Blick. Wenn du gerne täglich mit den unterschiedlichsten Charakteren arbeitest, Spaß daran hast, fremden Leuten am Telefon zu erzählen, dass sie nun aber wirklich mit dir zusammenarbeiten sollten, damit du ihnen das beste Talent für ihre Firma suchst, gerne einem bunten Potpourri an Kandidaten dabei hilfst, den nächsten Schritt in ihrer Karriere zu machen und, most importantly, wenn du finanziell motiviert bist und dich daran erfreuen kannst, dir deine nächste Provision auszurechnen und zu überlegen, wohin du denn als nächstes reist oder welche Handtasche als nächstes deine wird, dann bist du richtig bei uns! Wir kommen aus der Hotellerie, Gastro, aus dem Retail oder ganz klassischen Assistenzpositionen, haben aber alle eins gemeinsam: In unseren Adern fließt Recruiterblut! Also egal, wo du herkommst, wenn du dich mit dem oben geschriebenen identifizieren kannst, schreib uns! Schicke deine Bewerbung gerne noch heute an: Giulia Severn g.severn@eurolondon.de. Da wir ja international unterwegs sind, schick gerne den CV auf Englisch, das ist nämlich unsere Unternehmenssprache, meist gerne auch gemischt mit Deutsch, Italienisch, Spanisch oder Französisch, für einen neuen Mix sind wir natürlich auch offen! Gerne könnt ihr bei Fragen auch anrufen unter 089/232395810.  

  • Du willst Deine Karriere im Vertrieb starten oder hast bereits erste Erfahrungen gesammelt? Reisen gehört zu Deinen Herzensangelegenheiten und Du hast Vertrieb im Blut? Du bist extrovertiert und kannst gut Leute überzeugen, wenn Du für eine Sache brennst? Dann bewirb Dich, wir suchen Dich!   Mein Kunde in München, sucht eine/n Sales Executive (m/w) Deine Aufgaben sind u.a.: Langfristige Steigerung des Umsatzvolumens Enge Betreuung der Bestandskunden Erschließen neuer Kunden und stetige Pflege der Beziehungen Dauernder Austausch mit Kollegen über Erfahrungen Neue Potentiale aufspüren, erschließen und pflegen Tiefe Kenntnisse über das Vertriebsgebiet aneignen und nutzen Anforderungsprofil: Relevante Ausbildung, Studium oder Berufserfahrung Motivation, aus dem Home Office selbstständig und ergebnisorientiert zu arbeiten Fließende Deutsch- und gute Englischkenntnisse in Wort und Schrift Selbstständige, proaktive und verbindliche Arbeitsweise Reisebereitschaft Das macht die Stelle besonders interessant: Eigenverantwortliches Vertriebsgebiet inkl. Firmenwagen Regelmäßge Teamevents und Kick-Off Veranstaltungen Attraktives Vergütungspaket Home Office   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird.   Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  •   #Sport und #Outdoor sind Dein Leben? #Retail ist Deine Leidenschaft und Dir liegt etwas an unserer Umwelt? Hast Du Shop Erfahrung und schon ein internationales Team geleitet? Dann bist Du genau hier richtig! Mein Kunde, ein internationale und bekannte #Outdoorbrand Marke sucht für eine Eröffnung eine/-n Store Manager (m/w) Berlin Deine Aufgaben: Du wirst ein Team motivieren, koordinieren und für die Unternehmensphilosophie begeistern Du wirst mit Deiner Performance Verkaufsresultate beeinflussen und den Store mit deinem Team zum Erfolg bringen Du wirst verantwortlich für Leitung, Training und Team Building sein Du wirst geplante Umsatzziele und Erwartungen überschreiten sowie alle Retail - Vorgänge entwickelnd und überwachen Du wirst mit anderen Stores und der Marketingabteilung zur Gewinnsteigerung kommunizieren  sowie interne Events organisieren Dein Profil: Du bringst wünschenswerterweise mindest. zwei Jahre Erfahrung im #Einzelhandel in einer führenden Position mit Selbstsicher kommunizierst du auf Deutsch und Englisch Computerkenntnisse wie MS –Office gehören zu Du weißt, was es heißt auf verschiedenen Wegen ein Team zu motivieren Du kannst Leistungsstandards zu setzen und aufrechtzuerhalten Du bist DER #Teamplayer schlechthin Unsere Umwelt liegt Dir am Herzen Deine Vorteile internationale Karriereentwicklungsmöglichkeiten Abwechslungsreiche, herausfordernde und spannende Aufgaben in einer wettbewerbsintensiven Branche Eine dynamische Arbeitsumgebung in einem internationalen Team Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder; m.ziegleder@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de .

  • Amazing Opportunity to continue your Account Manager career with a Market Leading Technology organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with further developing business within  existing clients. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a candidate  who is extremely client focused and loves to develop new business but focus on existing clients.  Customer Service with a revenue generating function or Sales experience is essential. You will speak English and German fluently. Account Manager – Technology  - Existing Business Your responsibilities: As an Account Manager you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities • Making outbound calls to existing clients and ensure product satisfaction • Identify further needs and up sell and cross sell additional useful technologies for that client • Make contact with potential new clients within existing client base • Present the technology via Webex or similar • Ensure customer issues are acknowledged and followed up on within 24 hours • Record information in  the CRM system Your Profile: • You have a Bachelors level Degree • You have previous client focused experience ideally within a sales function • You have worked in busy Technology focused environment and  you can use your Customer Service and problem solving skills. • Ability to multitask, be organised and work in a fast paced environment • Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based with  initial training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.  

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth. This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities • Making outbound calls to prospects who have already expressed an interest in learning about the technology • Talk through the technology with the prospect and explain how it can benefit their business • Make contact with potential new clients • Present the technology via Webex or similar • Clarify confirmed interest from the prospect and forward to the Account Executives to close the business • Schedule appointments for Account Executives • Record information in  the CRM system   Your Profile: • You have recently graduated with a Bachelors level Degree • You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. • If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. • Don’t have any experience but recently graduated, lets talk!! • Fluent German and English is essential   Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team.   Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.  

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities: As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0 Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space.   Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a great team work in the heart of the city training /educational opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Italian OR German plus English skills to provide a first class service to their customers! Customer Service French OR Italian OR German plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    French OR Italian OR German plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology Organisation.   This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Make contact with potential new clients Present the technology via Webex or similar Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information in  the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. Don’t have any experience but recently graduated, lets talk!! Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com