Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German (FTC) or French (Perm) Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. The German speaking role is a Fixed Term Contract for around 5months. The French speaking role is a Permanent Contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Client Processing Administrators Amsterdam We have various roles available for candidates with the following skill sets: Fluency in English (additional Dutch/German/French preferred). Previous Administration experience. Advanced Excel skills (Pivot tables). Accurate Data Entry skills. Excellent written and verbal communication skills, coupled with effective time management, analytical skills and organisational ability. Client Services experience an advantage. Roles include administrative positions within a European Processing team, management reporting, data validation and policy renewals. If you are interested please contact Claire by emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Service Advisor (Dutch & English speaking) (Ongoing temp assignment) On behalf of our client, we have a fantastic (ongoing temp) opportunity for a Dutch speaker to join a well known company based in Middlesex (Sunbury upon Thames). The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, there is the possibility to receive a permanent contract with our client. Our client is looking for candidates who are fluent in Dutch and English, available immediately and a great team player. Skills: *Fluent to native level in Dutch (verbal & written) *Fluent English knowledge *Previous experience in Customer Service or a customer focused role is an advantage *IT knowledge is an advantage *Great team skills Responsibilities: *Communicate with customers via email, telephone *Log inquiries in their Helpdesk system *Monitor emails *Maintain confidentiality *Coordinate and report customer feedback Please note, this is not a sales role, all calls will be inbound calls. You are expected to work 7.5h per day, 37.5 hours per week on a shift basis (shifts between 6 am and 11 pm). If you are fluent in Dutch and have got experience in Customer Service, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Dutch_SuT Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Excellent customer service and well-organised event coordination are your second nature? You love to interact with a wide range of personalities? You want to get out of the shift work and work regular hours? Here is your chance: On behalf of a renowned international finance and media company we are currently searching for a Front of House Manager Location: Frankfurt to start as soon as possible. The inital contract will be for 10 months with the possibility to extend. YOUR JOB: In general you’re in charge for all customer and hospitality service matters. It’s your responsibility that all VIPs and guests always feel welcomed and cared for. This includes: lead all Front of House (FOH) and Guest Experience aspects implement global standards and processes on a regional local level coordinate and organise catering, events, group activities, etc. manage arrivals of VIPs and guests in the building and coordinate the welcome with other involved departments manage assigned vendor portfolios with the aim of improving customer service, regional standards and business practices develop customer service training for vendors and staff that relate specifically to the region provide a seamless facilities management service by working closely together with senior managers, stakeholders and local Facilities Manager YOUR PROFILE: You speak English and German fluently. You can show hospitality / FOH management and customer service experience. You have excellent people skills and you are able to interact with all different kinds of clients, staff and demands. You would generally be available for travel and work weekends – infrequently. You are enthusiastic and it makes you feel good to work in a high energy environment. You have a strong know-how in computer literacy, especially in the MS Office programs. THE COMPANY: Our client is a famous global finance and media company with nearly 20,000 employers in more than 170 locations whose focusses lie on technology and software. It’s their goal to invent and reinvent while keeping an eye on success by maintaining high standards.   If this piqued your interest, please send your CV, your earliest entry date as well as your salary requirement under specification of the reference GICB337423 to: c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities: As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0 Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space.   Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a great team work in the heart of the city training /educational opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a Dutch speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Dutch speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a Danishspeaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you a Swedish speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Swedish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Swedish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Are you looking for a role where you can bring your customer service orientated nature? Do you speak fluent German & English? Then I have two very interesting opportunities with an exciting Fintech lending business that are setting up their brand new office in the heart of Frankfurt!! This company offers a great opportunity to be a part of this growing team right from the start and I have two roles open as: Client Service Administrator and Account Manager (m/f) If you are customer focused and have a passion for building relationships with your customers then what are you waiting for! Some of the duties will include: •    Being a customer focused champion! •    Taking incoming inquiries and making outbound active calls to warm clients •    Driving business growth by understanding the customers needs •    Nurture and maintain existing customer base •    Support the customers through the process •    Address any concerns or issues that arise •    Constant communication with your colleagues in the UK •    Working with the CRM system Your Profile: My client is open to hearing from graduates or candidates with initial experience in a similar role. You should be very open, flexible and motivated with solid communication skills. You must speak fluent German & English and be willing to spend 4 weeks in London for initial training.    Why Apply? This I a fantastic opportunity to join an exciting company who are expanding their market! You will have the chance to develop your career in the future and be a part of the team from the start! There are many additional benefits as listed below: Starting salary between €30,000 and €40,000 per annum (depending on the experience gained) - The chance to be a part of the German team from the start and to grow with the team •    4 week intensive training period in London (accommodation paid) •    Company retreats to the Alps/ or by the sea side •    Company activities including ping pong, football, running and boxing •    25 days holiday including all local public holidays •    Stock options after 6 months of service •    Pension contributions Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com