Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • German speaking Customer Support Representative from £22,000 pa plus bonus and benefits! Are you a German speaker in London? At Euro London Appointments we are looking for German speakers for a number of Customer Support roles. Our clients vary from E-commerce, Global IT to Fintech and Travel companies in London looking for the best multilingual talent to join their international teams with opportunities of progression and development. They are looking to offer from £22,000 per annum plus benefits and bonuses. Job description: * Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met. * Enter accurate data in respective systems. Work accordingly to the service level agreements states by management. * Make sure that all communication is of high professional standards Carry out all other tasks as assigned by the management team Support CRM, quality and incident management together with other administrative tasks Skills: * Customer orientation Outstanding communication skills in both English and German. * Able to work under pressure in a fast paced environment. * Ability to develop long lasting relationships with clients Team player supporting other team members and providing answers to questions to other colleagues when in need. * Friendly and outgoing with a professional approach. If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role to start immediately and can be full or part time. Hours are between 12.30pm and 7.30pm Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team Germany. We are recruiting a Logistics Administrator for a fixed 12 month contract to be based in their office just outside Frankfurt am Main.    Logistic Administrator (m/f) Permanent Position / Frankfurt am Main area   As the new Logistics Administrator you will be working in the warehouse being in charge of the orders leaving and returns coming back. You will be speaking to customers and internal stakeholders and assisting them with the deliveries. You will report to the Service Manager.   Your new responsibilities Preparing orders by processing requests and supply orders Maintain inventory controls by collecting stock orders and printing requests Managing stock levels Managing returns Complete reports – data entry in to CRM system Maintain a safe and clean work environment by keeping workstation, shelves and pallet area neat   Your qualifications and experiences Ideally experience working with customers in a customer service or customer support role Ability to problem solve Any experience in warehouse management or logistics is of advantage Reporting skills – ability to use a ERP system Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch Our client’s philosophy strongly emphasises co-operation and a strong team spirit, within a vibrant environment. This is a great customer focused role, working for a large international corporation. To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 340792. Alternatively call +49 (0)69219320.

  • IT und Software findest Du spannend? Du bist ein Organisationstalent wie es im Buche steht, hast dazu noch eine vertriebliche Ader? Kommunikation ist Dein zweiter Vorname und Du scheust nicht zurück vor stressigen Situationen? Wenn Du Deiner Karriere einen Kick verpassen willst, solltest Du weiterlesen, ich warte auf Deinen Lebenslauf! Für meinen Kunden in der IT-Branche mit Sitz bei Karlsruhe suche ich einen Project Manager Sales (m/w) Das machst Du: Unterstützung  und Entlastung der Vertriebsleitung im täglichen Geschäft Übernahme von eigenen Projekten zur Vertriebsentwicklung Interne und externe Kommunikation inkl. allen Partnern Planung von Terminen inkl. Erstellung von Präsentationen und Reporting Das bist Du: Gern abgeschlossene  Ausbildung / Studium oder 3 Jahre Berufserfahrung in den Bereichen Sales Coordination/Controlling/Support wünschenswert Proaktive Persönlichkeit mit ausgeprägtem Fokus auf Effizienz und Selbstständigkeit Fließende Deutsch- und sehr gute Englischkenntnisse in Wort und Schrift Interesse an IT und Software Reisebereitschaft Das bekommst Du: Aufregende Sales Support Position mit viel Eigenverantwortung Aufstrebendes mittelständisches Unternehmen mit toller Firmenkultur und guter Work-Life-Balance Attraktive Vergütung inkl. Handy und Laptop   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format und Ihre Zeugnisse an Philip Karstedt, p.karstedt@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.

  • Office Assistant (m/f/x) 3 month - temp2perm - Frankfurt - to start asap The Role: Your daily responsibilities will involve the following: • office management and supporting the team • acting as the first point of contact regarding external and internal requests • organising and coordinating business travels and travel expense accounting • prepare reports • organising meetings and manage calendars • correspondence in German and English • manage office procedures incl. equipment • other administrative duties The Requirements: • commercial education or a degree level qualification • fluent German and English • work experience in a similar role • excellent communication skills and very service-oriented nature • very good MS office skills If this piqued your interest, please send your English CV, your earliest entry date as well as your salary requirement with 5 bullet point why you are the perfect match for that role to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • Currently in a Level 1 or 2 Technical Support role and is looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on!  Our client, an established global player in the FINTECH industry is looking for a Technical Client Services Manager to join their growing team.  Key Responsibilities: Assist account managers and clients with “go live” and resolve connectivity and technical issues with our Java-based client software via phone and email Assist with identification of software bugs and work with internal teams to manage through to resolution Resolve technical problems or business workflow issues during initial client communication Investigate and manage trading problems Assist clients identify issues with underlying hardware infrastructure Perform regression testing of full range of products and features on our platform Effectively manage the escalation process for any incidents that cannot be resolved immediately Key Requirements:  2-3  years of relevant Level 1& 2 Support Experience Strong communication skills is a MUST Working experience in Banking OR Financial Services OR FINTECH;  client services, middle office, back office of a global markets sales & trading division or other FX or treasury environment would be a PLUS Good academic background, degree educated (minimum Bachelors, in a Computing based discipline, other degree subjects will be considered depending on experience) Good experience and understanding of fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting)   Good organizational skills, ability to work under pressure and to meet tight deadlines Ability to communicate technical/product information to a non-technical audience Excellent sense of customer service (detail- and service-oriented) Self-motivated with a proactive and consistently high output work ethic    Interested in taking the next step as a Technical Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Parli italiano? Deutsch ist für Dich kein Problem? You speak English as well? Et même le francais ne te poses pas de problème? If you are this language-pro you should go on reading. You strive for an exiting multilingual position in Customer Service? You already had the chance to prove your success? You are familiar with ERP systems and always able to make your clients happy? Then this is your chance, apply today! My client, based in the North of Munich, is looking for an International Customer Service Executive (m/f) This is what you are doing: You are the first contact for B2B clients and responsible for their support You always keep an eye on delivery dates and special inquiries of clients You manage your projects including smooth communication with all stakeholders This is you: Studies / apprenticeship in trade or industry Ideally 2 years of experience in Customer Service and knowledge in ERP systems Fluent language skills in Italian, German and English, French is a plus Independent, proactive and willing to go the extramile This is what you get: Innovative position in a growing international company Lucrative salary with permanent contract (38hrs/week) and retirement plan Coffee, beverages and changing lunch menu are included Flat hierachies and flexible work environmentes   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to hear from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format with reference to Philip Karstedt p.karstedt@eurolondon.de  or call 0049 (0) 89 23 23 95 80.   All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • My client is a world leading distributor of mobile accessories. This is a young and fast growing company providing cases, power and audio products for all major mobile phones and tablets. To strengthen their team in Bonn they are seeking a new Sales Support Executive with the focus on the German market.   Sales Support Executive  (m/f) Permanent Position/ Bonn   The Challenge As the new Sales Support Executive you will work closely together with the Head of Sales and the Account Manager. It will be your responsibility to support with the account management of the existing client base as well as support in regards to gaining new clients in the market. Your clients would come from the retail, ecommerce and corporate sector. Your key responsibilities will include: Assist and support the Account Manager on a day to day basis Help create proposals, contracts and presentations Assist in the sales reporting Support clients with any questions, problems or issues they might have Establishing and maintaining a strong relationship with the existing client base Assisting in the new business development Upkeep of the CRM database   The Right Candidate As the new Sales Support Executive you will have gained some first experience in a similar sales support, inside sales, back-office, client support and general admin role. Experience in a inside sales, sales support, back-office and general admin role Great customer service skills Experience in B2B retail or wholesale is of advantage Ability to work independently and manage priorities Very good MS Office skills, especially Excel and PowerPoint Fluent German and good level of English is essential: a further Scandinavian language is of advantage   The Benefits This is a fantastic opportunity for a sales support professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.     Interested? If you meet these criteria then please send your full application with the reference number 339599 via email to Karin Furberg at k.Furberg@eurolondon.de or give me a call at +49 (0)69 219 32 0.

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth. This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities • Making outbound calls to prospects who have already expressed an interest in learning about the technology • Talk through the technology with the prospect and explain how it can benefit their business • Make contact with potential new clients • Present the technology via Webex or similar • Clarify confirmed interest from the prospect and forward to the Account Executives to close the business • Schedule appointments for Account Executives • Record information in  the CRM system   Your Profile: • You have recently graduated with a Bachelors level Degree • You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. • If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. • Don’t have any experience but recently graduated, lets talk!! • Fluent German and English is essential   Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team.   Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.  

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.