Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • You can’t live without sports? Leading and coaching a team is what you do best? You have experience in Retail & Order Management? Then this is the job for you! I am currently looking for one of my sportive and sustainable customer for a : Dealer Service Manager (M/F) Location: Amsterdam Job Description Ensuring smooth daily operation of 5 + 10 Dealer Service Representatives Be first point of contact for escalation Oversee all orders that the team manages and ensure that they are delivered in accordance with customer expectations Communicate with dealers and internal sales team as well as logistics team Planning and executing seasonal activities in accordance with set targets Drive and improve consistency and efficiency in processes and procedures     Your Profile Fluent in English is a must, any other European language an advantage Ideally 4 years or more experience in a similar role People management skills Track record of working in a fast paced, commercial environment     Your benefits Career development opportunities Cool office in the wonderful city of Amsterdam International work environment Working for a sustainable, sporty company which sticks to their values If you would like to apply for this exciting opportunity then please forward your CV in Word format to Luisa Gröger (l.groeger@eurolondon.de) All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • Our client, a major Medical Technology player focusing on women’s beauty and health is expanding their presence in Berlin and Leipzig and are looking for a Field Service Engineer to join their team.    The Field Service Engineer to perform direct service activities on Client’s Diagnostics products in the field. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.    Key Responsibilities: Provide instrument and sample preparation training to customers Install instruments at customer sites Supporting marketing activities such as exhibitions Provide emergency service and repairs and Preventative Maintenance as requested by customers Liaising with customer IT departments and assisting with information systems installations and troubleshooting Planning of laboratory design for new instrument installations Maintenance and accuracy of assigned inventory Special assignments and administrative duties as directed by Field Service Manager or designate Communicate and document customer feedback to Field Service Manager and/or appropriate departments Promote service agreements to customers Perform other assigned duties as required Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports Assist with on-site training of new personnel under supervision of senior personnel Successfully performs duties with minimal daily supervision   Key Qualifications and Experience:   Required Knowledge/Skills: Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems Strong interpersonal and customer satisfaction skills Similar/comparable customer based laboratory environment Effective time management skills  

  • Our client, a major Medical Technology player focusing on women’s beauty and health is expanding their presence in the South of Germany and is looking for a Field Service Engineer to join their team.   Key Responsibilities: Install instruments at customer sites Maintenance and accuracy of assigned inventory Provide emergency service and repairs and Preventative Maintenance as requested by customers Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Inventory Reports, Equipment Checklists, and Field Service Reports. Supporting marketing activities such as exhibitions Special assignments and administrative duties as directed by Field Service Manager or designate Communicate and document customer feedback to Field Service Manager and/or appropriate departments Promote service agreements to customers Perform other assigned duties as required   Key Qualifications and Experience: Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines Ability to troubleshoot complex mechanical systems Strong interpersonal and customer satisfaction skills Effective time management skills Professional and effective internal and external communication skills Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers Proficient use of Microsoft products (Word, Excel, Outlook)  Fluent Written and Spoken Language Skills in German and English is a MUST Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.) Proficient use of relevant instrumentation and equipment Demonstrable experience in a field service position working with customers to resolve problems related to medical equipment (preferably lasers or similar)   Interested in taking the next step as a Field Engineer? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de   I look forward to hearing from you!   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Assisting a team of 10 ambitious marketing & sales people is your thing? 👨‍👧  You are an ace in administrational and organizational tasks? 📝 You are at least as nice and open-minded as this one (if not even more): 🙌?    We're currently looking for: Team Assistant Sales & Marketing   YOUR TASKS: support the Sales & Marketing Team receive and manage correspondences (via call, email, post, carrier pidgeon*, etc.)  in German and English support with preparation of contracts, letters, tenders, etc. prepare protocols and minutes support with account management and client acquisition create weekly and monthly company reports arrange and coordinate business travels and meetings handling the travel expense reports maintenance of customer information answer and coordinate customer queries *small joke on the side 🐦 YOUR PROFILE: Your English & German are excellent! 💬 You know Word, Excel and the other MS-Office programs very well and you are familiar with using them in a professional context. 💻 You’ve already gained some professional experience in an administrative environment – internships are fine. 👍 You are confident, communicative and keen to work in a team in an international environment. 🌏 You are service oriented and you have a professional attitude. 💁 YOUR FUTURE COMPANY: Our client is a well-known asset management company that’s proud to have the trust of a high number of institutional and private investors. With over 800 staff members operating in 15 countries this company is globally recognized and honoured for its services.   If this piqued your interest, please send your CV, your earlierst entry date as well as your salary requirement under specification of the reference GICB338150 to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.  

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Conference and Front Desk Executive  (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist and conference executive of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities: As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0 Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space.   Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a great team work in the heart of the city training /educational opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking for a role where you can bring your customer service orientated nature? Do you speak fluent German & English? Then I have two very interesting opportunities with an exciting Fintech lending business that are setting up their brand new office in the heart of Frankfurt!! This company offers a great opportunity to be a part of this growing team right from the start and I have two roles open as: Client Service Administrator and Account Manager (m/f) If you are customer focused and have a passion for building relationships with your customers then what are you waiting for! Some of the duties will include: •    Being a customer focused champion! •    Taking incoming inquiries and making outbound active calls to warm clients •    Driving business growth by understanding the customers needs •    Nurture and maintain existing customer base •    Support the customers through the process •    Address any concerns or issues that arise •    Constant communication with your colleagues in the UK •    Working with the CRM system Your Profile: My client is open to hearing from graduates or candidates with initial experience in a similar role. You should be very open, flexible and motivated with solid communication skills. You must speak fluent German & English and be willing to spend 4 weeks in London for initial training.    Why Apply? This I a fantastic opportunity to join an exciting company who are expanding their market! You will have the chance to develop your career in the future and be a part of the team from the start! There are many additional benefits as listed below: Starting salary between €30,000 and €40,000 per annum (depending on the experience gained) - The chance to be a part of the German team from the start and to grow with the team •    4 week intensive training period in London (accommodation paid) •    Company retreats to the Alps/ or by the sea side •    Company activities including ping pong, football, running and boxing •    25 days holiday including all local public holidays •    Stock options after 6 months of service •    Pension contributions Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with Japanese OR Chinese OR French OR Italian plus English skills to provide a first class service to their customers! Customer Service Japanese OR Chinese OR French OR Italian plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    Japanese OR Chinese OR French OR Italian plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Do you speak fluent English and German or any other european language? Are you a communicative person who likes to work within an international & fun team? Do you like the contact to international customers?   If yes, please read on... I’m looking  for one of my clients for: Multilingual Customer Service Representative (f/m)     Main Responsibilities: Maintaining & enhancing business relationships Order & booking Management Keep close relationship with customers by phone and email Providing technical product information and advising customers on market conditions Support and assist the sale of new products to your clients by phone & email Identifying new clients & working with the Sales Team to prepare proposals Assisting project in cross functional needs   Requirements: Educated to degree level or first experience in a similar position Fluent in English and German, plus any other language diserable  IT literate (MS Office): word, excel, outlook, database experience Experience in customer service Sales oriented Interest in the sports and outdoor activities Flexible & Team player   Why should I apply? Opportunity to work in an international, creative and dynamic team Friendly team orientated environment attractive salary  If this sounds like you and if your skill set matches the requirements, I would like to hear from you today! Please send your CV in English ideally in Word format to Manuela Ziegleder via email to m.ziegleder@eurolondon.de I look forward to receiving your CV today. All applicants must have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de