Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • A successful and ambitious e-commerce company are looking for an experienced customer service and call centre manager who wants to lead a period of exciting change. Working with the Head of Customer Services, you will drive the business forward but you are also not afraid to get stuck in with your teammates. You will be an expert in all of the nitty-gritty workings of a successful contact centre (KPI management, training, SLA, navigating customer engagement software) and you will be passionate about maintaining best practice. You will also understand the workings of an international environment and how customer service operates in different cultures. You speak more than one language and possess excellent cultural awareness. A proven track record in the recruitment and training of new teams is also needed. This particular organisation is currently going through an exciting period of growth and has big plans for the rest of 2018 and beyond. Your background: - Experienced Contact Centre/Customer Service Manager - Managed teams of 30 agents and managing a shift rota (weekends & evenings included) - A motivator who leads by example and is passionate about the development of others - A fluent to native speaker in English and one other language - Eagle eyed and great analytical skills for KPI/SLA management - Interested and up to date with the latest contact centre industry trends and technologies If the opportunity to manage an international and multilingual contact centre is one that excites you please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German speaking Service Desk Analyst - Based in Prague (reference: SMJM335427) One of the leading global IT services providers is looking to recruit German speakers for an exciting new project to be based in Prague, Czech Republic. Building on their global success, they offer the opportunity for a fresh challenge in one of Europe's most beautiful capital cities. You will help organisations worldwide maximise their potential by offering high level customer support. You will be the first point of contact for customers seeking technical support. You will be responsible for logging all records and activities accurately and aim for first-call resolution. What do we need from you? - Fluent to native level German - Fluent English - Previous work experience, ideally in customer services, call centre or helpdesk - Ideally an interest in IT but definitely a willingness to learn new skills What's in it for you? You will be offered an excellent training programme and opportunities for continuous learning that will give the you best chances to further your career within a booming industry. As well as an incredible support structure you will be rewarded with a competitive salary and bonus scheme on top of an extensive list of benefits. Please note that this role is based in Prague, Czech Republic. Due to the nature of the work, you will be required to work shifts including evenings and night shifts on a rotational basis. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • *Market Research - telephone based interviewing *Well established Market Research company based in Central London *Working on a specific project which is taking place at the moment in Indonesia. *Night shift hours at a hourly rate of between £11.00 and £13.00 plus holiday pay *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Experience in Market Research or Telephone Interviewing *Fluent to a native level in: Indonesian *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • Notre client un leader européen d'assurance recherche actuellement un Gestionnaire des Sinistres pour avec l'expérience dans l'assurance auto pour travailler dans ses bureaux dans le 92. Fonctions : 1. Assurer le contrôle de l'enregistrement des données liées aux affaires en France dans les bases de données Françaises et étrangères 2. Administrer les dossiers sinistres. 3. Assurer la circulation et la vérification de la documentation liée à l'administration des dossiers sinistres de la France. 4. Assurer l'organisation de la réception des documents et des informations nécessaires suite aux demandes des départements à l'étranger concernant des sinistres survenus en France. 5. Assure la circulation de la documentation et des informations liés au développement de documents concernant les dossiers sinistres. 6. Prépare des informations et de la documentation nécessaire concernant les dossiers sinistres. 7. Prépare des rapports liés à l'activité en France. 8. Vérifie et assure la circulation des notes d'honoraires liés aux dossiers sinistres. 9. Gère les dossiers de sinistralité au sein de la succursale française et prend des décisions concernant le paiement ou le refus des indemnités d'assurance en conformité avec les limites établies par les méthodologies de gestion des sinistres Compétences : 1. Planification et organisation; 2. Solution de problèmes; 3. Prise de décision; 4. Haute précision; 5. Coopération; 6. Résistance au stress; 7. Informatique (Word, Excel, Outlook) Un bon niveau d'anglais est nécessaire pour ce poste Si vous êtes intéressé veuillez-envoyer votre CV à j.gibbons@eurolondon.fr

  • Client Processing Administrators Amsterdam We have various roles available for candidates with the following skill sets: Fluency in English (additional Dutch/German/French preferred). Previous Administration experience. Advanced Excel skills (Pivot tables). Accurate Data Entry skills. Excellent written and verbal communication skills, coupled with effective time management, analytical skills and organisational ability. Client Services experience an advantage. Roles include administrative positions within a European Processing team, management reporting, data validation and policy renewals. If you are interested please contact Claire by emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I'm personally pleased to say over the last years I've been working closely with an international financial loan company based in Central London. They're an established company and have been in the financial industry over the last decades and even reconsigned in different territories. My client provides to clients and start-up companies loans with a financial plan. They're a well known company and have office's across the world. They are currently expanding their international Support/Consultant team. I am recruiting at the moment for a Customer Service Advisor with fluent to native level Tagalog, to work in their lovely and friendly team. As the Customer Service Advisor you will be focusing on best advising the client with any questions they may have in regards to the services the company provide. Your daily responsibilities would look like this: You working with a high end Service and communicating with customer over various channels such as; - Phone, - E-mails - Different social media platforms. You will be responsible for large accounts focusing on the Philippines market and it's so important that you will update the customers and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience, delivering and assisting fantastic service. Sounds interesting right? Please feel free to contact me if you're keen in this position.

  • Operations Customer Service My client is a multinational rubber tire development and manufacturing company who have their products in more than 100 countries around the world. They have been extremely successful in the European market and are now looking to move their European base to Frankfurt. As such, they are looking for 2 Customer Service candidates to assist them in handling queries from customers and be a part of their operations team. If you’d like to be part of a growing company, read on and send me your applications!   Your responsibilities: This role is a role that will give you a lot of insight into the sales and operations side of the company and is therefore a stepping stone to becoming a Sales Manager. You will work very closely with your European counterparts as well as international counterparts. Besides this, you will be doing the following: Supporting wholesalers especially in Europe but also on an international level by answering their queries regarding logistics and shipping Coordinating closely between the operations and sales teams in Europe Managing accounts across Europe (80%) and Asia (20%) and providing excellent customer service   Your qualities: To succeed in this role, you will bring the following qualities with you: Experience in customer service roles preferably in the automotive business but this is not a must FLUENT GERMAN AND ENGLISH IS A MUST Experience of using SAP or a ERP software would be advantage but is not a must as you will get training on this Good attention to detail and an organized way of working Ability to talk to clients on a professional level and solve problems on your feet   Your benefits:    You will be part of a growing company and there will be opportunities to grow into a Sales Manager role. You will be working in an international environment where you will able to use your English language skills on a daily basis. There will also be an opportunity to travel to customers across Europe at least once a quarter and to Asia once a year.   Interested? Please send your CV to Sarah George at s.george@eurolondon.de I look forward to hearing from you! All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • One of the world's most recognisable brands is seeking a highly personable individual, with customer support or HR experience, to serve the Benelux market. This role needs someone who is all about the detail and can offer the highest level of support to both internal and external partners. You will be a strong linguist with business level French, Dutch/Flemish and English who is able to provide the highest level of support in all three languages. If you bring passion and a desire to succeed this role will open doors for you to forge a long term career with a global market leader. As well as the language skills you will also - Have previous customer service or HR experience - Be computer literate and possess excellent written communication skills - Be a people person who is proactive and will naturally follow up on all requests - Thrive in a fast paced environment and able to work well as part of a team If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you fastidious about detail? Outgoing? Passionate about customer success and experience and resolving client issues? Are you looking for a fast-growth global company where your skills can make a real impact? A fast growing technology provider of virtual data rooms to the M&A industry is looking to add a highly competent Dutch speaking Client Service Executive to the business in London. You will support customers in The Netherlands and the UK who are using the cloud based software product. YOU: Prior experience in a position that involves providing great customer success and support is desirable A deep level of empathy Extraordinary communication skills Fluency in Dutch is essential; additional European languages are also advantageous Advanced computer skills and understanding Deep understanding of how teams work together through services, systems and processes A desire to explore and work towards your own potential You must have the ability to work a roster of shifts ranging between 8am and 4pm and 9am and 5pm Mon-Fri, and rotate weekend shifts. If you like what you have read and would thrive in a company culture that's innovative, transparent, supportive and passionate, I want to hear from you. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please send your CV as a word document to m.christie@eurolondon.com Please note that in order to process your CV we must receive it in a Word document.

  • Work in Sunny Dublin!! Ok so Dublin isn’t always sunny but it is at the moment! As a city it has lots to offer, its fun, interesting, historic and right on the beach for when the sun does actually shine!! I am working with a Technology Innovator who are changing the way people conduct business digitally to speed up processes. With their European head office in Dublin, they are looking for German speaking candidates to further develop the DACH market for them. This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Relocation Assistance will be provided. Your responsibilities: As a Sales and Business Development Representative you will report to the Sales Development Manager and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer focused role. Experience from hospitality, retail or any phone based role is beneficial Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will be provided with 2 weeks accommodation in Dublin and assistance with relocation and getting set up in the city. Excellent basic and commission structure. This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.