Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • I'm now working with a leading company in music technology industry based within West London. The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes. As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others. Key responsibilities: *Supervision of the growing Customer Support team *Assist in the Project Management of setting up a new structure for Customer Support *Coaching and developing the team members in all aspects of the role *Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc. *Updating the Customer Support platform *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed Who would suit this role? *An experienced supervisor within a customer service environment (min 4 years) *Previous experience with Zendesk Customer Support platform *Fluency in English and German is essential *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Passion for music would be an advantage If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to interview various people across Germany. So a little more information about the role: *Market Research - telephone based interviewing *Well established Market Research company based in Central London *It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: *Fluent to a native level in: German *Fluent level of English *Fantastic communication skills *Keen to use language skills in a working and professional environment

  • You want to take real part in daily business? You have great interest in insurance industry? You have strong planning and organizing skills?   On behalf of a renowned insurance company we are currently looking for an ASSISTANT (m/f) Workload Planning Team to start 01. Dezember 2018. The role will initially start with a 6 month contract with the possibility of take-over. YOUR JOB: support the Work Assignment team in the Field Engineering Department with workload planning main responsibility: match jobs for the field engineers to field engineer’s skills and assign visits to the appropriate person calendar management establish working partnerships with internal clients and colleagues create, edit and assign orders in the internal system run and analyse reports and statistics YOUR PROFILE: MUST HAVE: Experience in calendar management. You’ve already worked in an international environment and you know how to deal with clients in a professional manner. You know Word, Excel and the other MS-Office programs very well and you are familiar with using them in a professional context. You are very hands-on and confident to not only do the legwork but take the daily business into your own hands. You have great communication skills and you are able to prioritize and make decisions. You speak English and German fluently. An additional language is a plus. THE COMPANY: Our client is a well-rated insurance company with focus on risk management. The company is internationally recognized as they have offices worldwide. Their standards are set by excellence and outstanding services.     If this piqued your interest, please send your CV, your earlierst entry date as well as your salary requirement under specification of the reference GICB338179 to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Collections & Sales Advisor (Any European language) On behalf of our client, we have a fantastic (temporary, minimum 2-3 months to an ongoing role) opportunity for a candidate with European language skills. The company is truly international so any language next to English is a benefit! They are based in Croydon. The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in any European language and English, available immediately and happy to be on the phone. Skills: *Fluent to native level in a European language (verbal & written) *Fluent English knowledge *Previous experience in Customer Service and/or Sales role is an advantage *Experience within a call/ contact centre is expected *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via telephone *Inbound and Outbound calls to potential customers *Negotiating balances over the phone and via email *Agree on settlements and payment plans with customers *Processing payments *Dealing with third party companies *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Croydon and offers a competitive rate of £8.00 per hour. This is a temporary role initially limited to 2-3 months, the possibility for extension is there depending on how you do in the role. If you are fluent in a European language and English and looking for a phone based related role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Collections Please note, you should live within a commutable distance to Croydon to be considered for this role. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Assisting a team of 10 ambitious marketing & sales people is your thing? 👨‍👧  You are an ace in administrational and organizational tasks? 📝 You are at least as nice and open-minded as this one (if not even more): 🙌?    We're currently looking for: Team Assistant Sales & Marketing The role is scheduled for January to April 2019 and will be run through temporary employment. YOUR TASKS: support the Sales & Marketing Team receive and manage correspondences (via call, email, post, carrier pidgeon*, etc.)  in German and English support with preparation of contracts, letters, tenders, etc. prepare protocols and minutes support with account management and client acquisition create weekly and monthly company reports arrange and coordinate business travels and meetings handling the travel expense reports maintenance of customer information answer and coordinate customer queries *small joke on the side 🐦 YOUR PROFILE: Your English & German are excellent! 💬 You know Word, Excel and the other MS-Office programs very well and you are familiar with using them in a professional context. 💻 You’ve already gained some professional experience in an administrative environment – internships are fine. 👍 You are confident, communicative and keen to work in a team in an international environment. 🌏 You are service oriented and you have a professional attitude. 💁 YOUR FUTURE COMPANY: Our client is a well-known asset management company that’s proud to have the trust of a high number of institutional and private investors. With over 800 staff members operating in 15 countries this company is globally recognized and honoured for its services.   If this piqued your interest, please send your CV, your earlierst entry date as well as your salary requirement under specification of the reference GICB338150 to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.  

  • Möchten Sie für eine der bekanntesten Automobilmarken in Deutschland arbeiten? Haben Sie bereits Berufserfahrung im Einkauf vorzugsweise in der Automobilindustrie? Sie sehen  sich selbst als Anlaufstelle für alle Beschaffungsfragen und mögen ein internationales Umfeld? Sie haben keine Probleme, mehrere Aufgaben gleichzeitig zu jonglieren und sich auf verschieden Charaktere einzulassen? Dann schicken Sie mir noch heute Ihren Lebenslauf zu, denn das könnte der nächste Schritt in Ihrer Karriere sein! Im Auftrag meines Kunden, einer renommierten Firma im Bereich der Automobilbranche, suche ich ab sofort eine/n Mitarbeiter im Einkauf Ihre Aufgaben sind u.a.: • Absprache und Erfüllung der Bedarfe mit den Abteilungsleitern, inkl. der Dokumentation aller Prozesse in SAP • Erstellung des Einkaufswagens • Lieferantenrecherche und Controlling • Sicherstellung der Einhaltung von internen Prozessen und internationalen Richtlinien Anforderungsprofil: • Erfolgreich abgeschlossene kaufmännische Ausbildung • Erste Erfahrung en im Einkauf und Kenntnisse internationaler Qualitätseinstufungen sowie Rechtsvorgaben • Vertrautheit mit SAP ist wünschenswert Was macht diese Position besonders: • Renommierte und bekannte Firma in München mit starkem Employer Branding • Modern ausgestatteter Arbeitsplatz mit einem freundlichen und kollegialen Team • Vielseitige Aufgaben in einem internationalen Umfeld Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Fiona Rosbach, f.rosbach@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Möchten Sie für eine der bekanntesten Automobilmarken in Deutschland arbeiten? Haben Sie bereits Berufserfahrung im Assistenzbereich und hier vorzugsweise in der Automobilindustrie? Sie unterstützen Leitungspersonen, Teams und Geschäftspartner routiniert und freundlich in allen Belangen? Eigenständige Projekte motivieren Sie und ein multikulturelles Arbeitsumfeld macht Ihnen Freude? Dann schicken Sie mir noch heute Ihren Lebenslauf zu, denn das könnte der nächste Schritt in Ihrer Karriere sein! Im Auftrag meines Kunden, einer renommierten Firma im Bereich der Automobilbranche, suche ich ab sofort eine/n Assistenzkraft Ihre Aufgaben sind u.a.: • Eigenverantwortliches Büromanagement • Erledigung der Korrespondenz und von Telefonaten • Administration  der Ablage und Datenbanken in SAP • Übernahme eigener Projekte im Rahmen des Abteilungsbereichs Anforderungsprofil: • Erfolgreich abgeschlossene kaufmännische Ausbildung • Erste Berufserfahrung von Vorteil • Verhandlungssichere  Deutsch- und gute bis sehr gute Englischkenntnisse in Wort und Schrift • Vertiefte Kenntnisse in MS-Office und SAP Was macht diese Position besonders: • Renommierte und bekannte Firma in München mit starkem Employer Branding • Modern ausgestatteter Arbeitsplatz mit einem freundlichen und kollegialen Team • Selbstständiges Arbeiten möglich und erwünscht Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Fiona Rosbach, f.rosbach@eurolondon.de. Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Conference and Front Desk Executive  (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist and conference executive of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Concierge (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.