Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Contract Centre Mitarbeiter unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities: As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0 Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space.   Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a great team work in the heart of the city training /educational opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region Business Development Manager – DACH and CIS Finance Sector The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation. As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region. As a Consultative Sales driven individual you will: Both initiate and close Sales of subscription services Developing business through regular meetings with clients throughout the region Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives Identify and establish relationships with key stakeholders within potential new business Work closely with MD to create and execute strategies to sell subscription products Management of the contract and approval process on new business Build a portfolio of satisfied clients and further develop the existing client base Follow up on marketing campaigns The Right Candidate You will have a proven track record in Business Development with a strong Consultative sales approach Experience of selling at a senior level and mapping business requirements across an organization Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success. Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills Strong analytical and problem-solving skills to identify sales gaps Ability to work independently and manage priorities Fluent German and English is essential: further European languages are of advantage The Benefits This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.  Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Italian OR German plus English skills to provide a first class service to their customers! Customer Service French OR Italian OR German plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    French OR Italian OR German plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Amazing Opportunity to further develop your Sales Career with a Market Leading Technology Organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based and mobile solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a Sales Executive who is looking for an exciting Cloud Based / Mobile product to sell and really provide useful solutions to your clients. You will speak English and German fluently. Your responsibilities: Your First month will be spent training in the US and really getting to know the products. You will then start in the Frankfurt office where you will focus on the DACH region and really develop business with a wide variety of clients. Your role will involve Call and develop relationships with both new and existing clients and prospects Create action plans as to how to maximise market presence and then develop those clients Present products and services to new corporate accounts both online and face to face Accurately forecast sales opportunities Monitor and report sales activities within the CRM system Work closely with Account management team to ensure complete Customer Satisfaction   Your Profile: You are passionate about Technology and love Developing Business You are a people person who enjoys turning a prospect into a Valued Customer You have previous sales experience on a B2B level Ideally you have sold some sort of Technology Product You want to work for a company that is growing in the DACH region. Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US so you will really get to know the Technology. This is a great opportunity to really take the next step in your Sales career with an Innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology Organisation.   This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Make contact with potential new clients Present the technology via Webex or similar Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information in  the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. Don’t have any experience but recently graduated, lets talk!! Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • I am currently working with a well recognised Airline This organisation is currently going through a transition phase and therefore to further develop their Sales function they are looking for a Sales Support Coordinator. As an Inside Sales Support Coordinator you will provide support to both trade partners and field sales team on enquiries in regards to fares and packages. You will also support existing Clients with their enquiries and provide support in tracking sales activities. Marketing support is also a key part of the role.     Sales Support Coordinator  Frankfurt Duties and Responsibilities As the Sales Support Coordinator your role is varied. You will support both Trade Partners and Field Sales teams as well as Existing Customers   Your role will include • Support trade partner communication of promotional campaigns and activities • Analyse Competitor Activities • Liaison with Marketing regarding marketing activities and agent communication • General Administrative duties  as well as Sales Support including problem solving by both phone and email to partners • Prepare proposals for Corporate Accounts • Marketing Activities including Social Media • Continuous update of databases   Your Background • You will be coming from a Travel and Tourism background and be passionate about travel • You enjoy multi tasking and supporting a number of markets at the same time • You have some previous Sales or Client Services Experience • Good coordination skills and have previously liaised with Marketing teams • Fluent English and German are essential   Interested? If you meet these criteria then please send your full CV via email to Emma Brady at  e.brady@eurolondon.de

  • Arbeiten Sie gerne in einem internationalen Umfeld? Möchten Sie täglich Kontakt mit Menschen haben und von Anfang an spannende Aufgaben übernehmen? Sind Sie ein Sprachentalent und möchten dies in Ihren Berufsalltag einbringen? Dann ist das vielleicht der nächste Schritt in Ihrer Karriere! Ich suche für eine internationale, stark wachsende Firma in München eine/n Mehrsprachiger Kundenbetreuer (m/w) (alle europäischen Sprachen) Zu Ihren Aufgaben gehören: ·         Telefonischer Ansprechpartner bei Schadensmeldungen im Bereich KFZ           und Reiseversicherung ·         Mehrsprachige Korrespondenz mit Versicherungnehmern, Werkstätten           und vielen anderen Dienstleistern ·         Organisation und Koordination erster Hilfsmaßnahmen für           Versicherungsnehmer auf internationaler Ebene ·         Administrative Aufgaben (z.B.: Rechnungsbearbeitung /Schadensregulierung)   Ihr Anforderungsprofil: ·         Fließende Deutsch- und Englischkenntnisse sowie jede  weitere           andere europäische Sprache ·         Service- und dienstleitungsorientierte Arbeitsweise ·         Ausgeprägte Kommunikationsstärke und Organisationstalent ·         Bereitschaft für Schichtdienst (Mo.-So., Nachtschicht) Warum bewerben? ·         Einen Arbeitsplatz in einer internationalen und stark wachsenden Firma           mit sozialem Bewusstsein ·         Flache Hierarchien ·         Kantine & Sportmöglichkeiten ·         Selbstständiges Arbeiten ·         Zentraler Arbeitsplatz, öffentliche Verkehrsanbindung  erreichen   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Giulia Severn, g.severn@eurolondon.de   Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung.   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.