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  • This firm is a leading operator of fixed income and derivatives markets, with a network in excess of 2,000 institutional clients and more than 50 dealers. Customers rely on the platform to drive the evolution of fixed income and derivatives through flexible trading architecture and more efficient, transparent markets. Since the company started, it has partnered with its clients to provide an unmatched level of innovation, product development and service by applying technology to enhance and improve the trade lifecycle. The client service team reports to the client service manager, and works closely with the sales team to deliver the suite of products to clients on the buy side. As a Client Service Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of the products and services in order to meet with clients' demands. Main Responsibilities include: *Liaise with Operations team to ensure clients are on-boarded in a timely manner *Support buy side clients with general platform/product queries *Support internal teams in getting clients connected; delivering initial user training *Work directly with the Regional and Specialist Sales Teams to on-board new clients, including training and the timely completion of relevant legal processes and documentation *Responsible for having at least 80% of assigned clients logging in to the latest version of the software *Ensuring 80% of assigned external users have a last login date of not more than 6 months *Monitor the system is prepared for daily trading and monitoring for potential problems throughout the day *Ownership of some buy side procedures and documentation *Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and *Supporting team efforts to deliver great service, particularly around product launches. Essential Skills / Experience: *Fluency in an additional European language (German, French, Swedish, Danish, Spanish, or Italian) - to a native level, both written and oral is required *Educated to degree level or equivalent (exposure to studying Finance or Business is desirable) *Customer Service or Administrative experience within Financial Services is advantageous *Able to prioritise tasks and maintain a professional approach under pressure *Proven ability to work as part of a team *Results oriented and motivated to deliver excellent client service The core working hours are 8am-5.30pm however there are two additional shifts to consider: One to cover trading from 6.45am which operates from 6.45am- 4.00pm one day a week. Second shift covers trading from 8:30am to 6:00pm one day a week. Please note the recurrence of these shifts may vary each week depending on coverage. Additional shifts might be required to cover team holidays. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

  • Opportunity to join a market leading private equity fundraising advisor in London. Since inception the business has raised more than €19 billion of primary capital from global institutional investors for 20 leading private equity funds. Their client retention rate is 100% and they work with some of the leading brands in the private equity industry. Primary responsibilities * Supporting senior team members on all aspects of fundraising deal management * Conducting analytics into client deal portfolio, track record, team and market opportunity * Helping to prepare marketing materials (e.g. pitchbooks, PPMs, DDQs, case studies) * Helping to coordinate and prioritise client fundraising roadshow planning * Responding to investor Due Diligence questions * Helping to address any fundraising challenges * Preparing and maintaining fundraising tracking reports * Preparing and coordinating delivery of investor briefing notes for clients Client interface * Attend regular client meetings/conference calls * Significant senior client interaction during course of fundraise * Develop strong relationships with client peers * Develop relationships/credibility with client above peer level Additional opportunities within role * Origination rotation with opportunity to better understand an essential aspect of the business, attend meetings with General Partners (GP) and keep up to date with the European GP landscape * Secondaries rotation with opportunity to better understand an essential area of the private equity market whilst working within Project Management team Requirements and skills * High level of attention to detail required across all materials * Fluency in English essential and fluent French, German OR Scandinavian languages preferred * High level of organisation skill, ability to multi-task and meet deadlines * Strong English writing skills with ability to produce precise and thoughtful written content * Strong numerical and excel skills (modelling experience not necessary) * Excellent academic record * Experience of working in PowerPoint essential * Experience of working with CRM helpful but not essential Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com. Please note that in order to process your CV we must receive it in a Word document.

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