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  • Euro London Appointments are working with a global organisation who support thousands of franchisees of a global chain and household name. This role will allow a techie with fantastic customer service and Finnish language skills to see how the operations of a global franchise work. Despite the size of this organisation, you will work to core company values to ensure efficiency and consistency in your work. This is an open culture where the contribution of the individual is highly valued. The ideal candidate will: - Be fluent to native level in Finnish - Be fluent in English - Have worked in the retail sector - Be computer literate/possess good technical knowledge (MS Windows, XP/7/Office and basic network support) - Be an effective communicator and happy to work on the phone - Have previous retail, customer service or contact centre experience - Additional European language skills or knowledge of POS highly advantageous You will be offering daily support to the franchises solving queries first time (as much as possible). Working to strict SLAs, you will offer high levels of support but will escalate issues where necessary. With an analytical approach, you will review feedback to ensure future satisfaction and pass this knowledge on to your colleagues. If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • German Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Speaking Customer Service Executive (SMJM/334014) Are you a number cruncher with excellent German language skills who is looking to step into a career within the finance industry? Euro London Appointments are working with one of the market leaders who are shaping how online transactions are processed. This role will allow you to learn new skills and develop an understanding of the intricacies of online payments. You will own the customer journey and report back using your market knowledge gained through thorough research and analysing data from previous trends. The ideal candidate will: - Be fluent to native level in German - Fluent in English - Demonstrate a keen interest in the financial industry - Possess strong communication skills, a keen eye for detail and advanced questioning skills - Be able to process complex information quickly - Be motivated by delivering high standard and working to targets If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Bilingual German and English Speaking Disputes and Chargeback Case Handler Looking for your next or first job in the AML industry? Are you a person who has an interest in the financial industry but doesn't know how to get your foot in the door? This is your TIME and CHANCE to finally have your dream job in the Financial Industry! Over the last couple of years, I've been providing German speaking agents for a well respected Banking and Financial company based in Milton Keynes. They have been in the AML industry for more than 15 years and have built fantastic relationships with High German banking profiles. At the moment we're looking for a fluent to native German speaker who has the Willingness and hands on mentality! We're looking for candidates that are passionate about customer service and have an interest in the financial industry. Are you curious how your day would look like as a German and English speaking Chargeback Case Handler? *Communications: Must be fluent in German and in English - and have OUTSTANDING written and verbal skills. - you will be speaking to Deutsche Bank cardholders and branches about ongoing cases *Translating documents from German to English *Ability to work with a high service and striving to help customers - you will be ensuring you following the chargeback procedure in accordance with Visa and MasterCard (don't worry we will train you up!) *Taking ownership of cases and ensuring a high standard of work at all time Sounds interesting right! The best part of this job is we're looking for candidates that WANT to learn on a job! Why work as Bilingual German and English Speaking Disputes and Chargeback Case Handler? Have you seen the benefits? *29 days holiday including bank holidays rising to 33 with length of service *Holiday purchase scheme- The ability to purchase a max of 5 days extra per year **** Eyecare Vouchers, Childcare vouchers, Healthcare*** *Cash back for your everyday dental and health requirements (we only want to see a million dollar smile!) *Contributory pension scheme with matched contributions *Tax free bike scheme *Life assurance *Subsidised canteen This is an amazing opportunity to get your foot in the door in a Financial Industry! We will give you the right tools and right training to become an outstanding Bilingual German and English Speaking Disputes and Chargeback Case Handler!

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